Unit 1
Unit 1
Marketing
Introduction of Marketing
Marketing deals with identifying and meeting human and social needs. It is the
communication of the value of a product or service to customers in order to sell
that product or service. According to Kotler and Armstrong. "Marketing is a
societal process by which individuals and groups obtain what they need and
want through creating, offering and freely exchanging products and services of
value with others." It aims at the convergence of organizational objectives and
customer needs. According to American Marketing Association Board of
Directors, "Marketing is an activity, set of institutions, and processes for creating,
communicating, delivering and exchanging offerings that have value for
customers, clients, partners and society at large”
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Scope of Marketing:
1) Creating, promoting and delivering goods and services to customers. and
2) Decisions related to size, color, design, packaging etc. of the product nature of
the service.
3) Customer satisfaction and after sales services.
Objectives of Marketing
1) Create a demand of the product
2) Provide better quality product to the customers.
3) Increased customer satisfaction.
4) Create goodwill and positive brand image.
5) Generate sales volume and profits.
What is digital?
by the number 1 and non-positive by the number 0. Thus, data transmitted or
stored with digital technology is expressed as a string of 0's and 1's. Each of
these state digits is referred to as a bit (and a string of bits that a computer can
address individually as a Digital describes electronic technology that generates,
stores, and processes data in terms of two states: positive and non-positive.
Positive is expressed or represented group is a byte).
Digital marketing, also called online marketing, is the promotion of brands to connect
with potential customers using the internet and other forms of digital communication.
This includes not only email, social media, and web-based advertising, but also text and
multimedia messages as a marketing channel.
Any marketing that uses electronic devices and can be used by marketing specialists to convey
promotional messaging and measure its impact through your customer journey. In practice,
digital marketing typically refers to marketing campaigns that appear on a computer, phone,
tablet, or other device. It can take many forms, including online video, display ads, search
engine marketing, paid social ads and social media posts.
The challenge of capturing and using data effectively highlights that digital
marketing requires an approach to marketing based on a deep understanding
of consumer behavior. For example, it may require that a company use
different techniques, such as website heatmaps, to learn more about the
customer journey and new forms of consumer behavior.
improved its marketing, but it has also gained users’ trust worldwide. This contributes to
increased sales and user retention. Paid advertisements and social media campaigns for
• Skechers is yet another successful example of digital marketing. It caters to the need for
foot comfort and has a target audience aged 20 to 60. Despite large fishes in the same
industry, Skechers stands out due to its customer satisfaction, unique shoe categories,
Segmentation
Digital marketing studies social media user behavior regarding choices and
preferences, concentrating on a more specialized strategy. Based on certain target
demographics, the ad is tailored to specific audience segments.
With a few clicks, digital marketing enables a firm or organization to promote its goods
or services internationally. A PPC ad campaign, for instance, can quickly target a
specific city, state, or country around the globe.
Targeted
A targeted digital marketing effort is necessary for success. Your presentation’s material
should be centered on a particular group of people. They are sometimes described as
Personas with particular personalities. The target audience should explicitly receive a
helpful message from the content. The target audience may become more interested as
a result. The message can be effectively communicated when the content appeals to
the intended audience. Imagine a businesswoman who is organizing her next getaway.
One day, she will be glad to read along, whether it is an organic or sponsored narrative
when she is perusing the timeline on Facebook and comes across content regarding
holiday packages from an airline.
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Strong media presence
Startups value social media because it gives them a direct, quick way to connect with
the general public. It expedites the process of establishing brand equity by, in a sense,
cutting out the middleman. Social networking improves your attempts to provide
excellent customer service, adds credibility, and allows you to hear what customers
have to say. Although you don’t have to overdo it with your social media presence, you
should create compelling profiles on essential platforms like Facebook, Twitter, and
LinkedIn. Hence, a strong media presence is one of the critical characteristics of digital
marketing.
Cost-effective
Accurate information can be published online for a relatively low cost, and products can
be sold directly to customers, shortening the distribution chain. Additionally, since
anyone can access the information independently and expand the sale, this reduces
the need for advertising and helps keep costs down. The majority of visitors are very
interested in these products.
Since the audience is precise, unnecessary information transfers are avoided, which
can help reduce costs.
Personalized
When the copy you use for digital marketing is quantifiable, you can keep tabs on your
audience’s purchasing patterns, most-viewed goods, and preferences. It enables you to
tailor product recommendations for every customer and suggest relevant products or
services. Personalized, one-time-use discount coupons can also be sent to users based
on their “Watch list” or “wish list,” which they are unable to share with anyone else.
Because you can meet customer needs online, digital marketing is both cost-effective
and user-friendly.
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Profitability
Compared to traditional marketing, digital marketing offers far better measurement. All
social networking and corporate websites today employ tools and plugins to track
users, identify what they were looking for when they visited, and monitor their behavior.
Google offers a service called Google Analytics as well for monitoring general consumer
behavior. By evaluating the effectiveness of a specific advertisement or marketing
strategy, digital marketing can give you enough information about your target audience.
So, profitability stands as one of the characteristics of digital marketing that is
measurable.
Now, we should dive deep so that you can have a better understanding of the different
objectives of Digital Marketing.
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Let’s see the main objective of Digital Marketing which will be beneficial for Digital
Marketing executives.
One of the key goals and components of Digital Marketing is brand awareness. Digital
Marketing strategies might help you build your brand’s reputation if your business is
small or only operates in a small geographic area.
We must study the content in order to make our content more valuable and optimized
for search engines. Google Analytics is a tool that can be used to evaluate data and
give a hint to an SEO expert to improve SEO techniques.
Digital Marketing plays a vital role in increasing the traffic rate of a particular website.
We can do that by using interlinking in the content, CTA (Call to Action) image, and CTA
(Call to Action) link, through this process traffic of any website can be busy.
Paid Advertisement
The work is pretty easy, simply create the ad that will directly hit the target audience
based on various factors that are demographics, venue, interest, etc, define the budget
and your task is over.
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Marketing with the help of Electronic Mail
If they find your emails relevant and engaging, you will undoubtedly receive emails in
return.
A company can accept direct sales if they have its own respective site that sells the
goods which can be electronic items, training courses, clothes, and many more.
For your sales staff to have enough leads to handle, you need to have a steady flow of
leads. You could anticipate an increase in consumer visits to your store considering
current marketing strategies.
The secret to lowering the cost of attracting new clients is Digital Marketing. It offers a
vision for reaching the widest possible audience because consumer communication is
quicker than it is with traditional marketing techniques.
You may quickly conduct promotions with the press of a button, as well as save a lot on
employing staff, purchasing inventory, paying for newspaper advertisements, logistics,
etc. This lowers the cost of recruiting new clients
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Users have no option except to watch the Users can even skip the ads if
ads. they lack interest.
The traditional type of marketing has local The digital type of marketing has
reach. carried a global reach.
The methods opt in traditional marketing for Digital marketing gives quick
market analysis by a company leads to results and thus helps in getting
waiting for weeks or months to get results. real-time marketing results easily.
A positive ROI means that you’re making more than you invest — the
customers you attract as a result of a campaign more than offset the cost
of that campaign. A negative ROI is the opposite, and it happens when
you spend more money on your marketing than you earn from it.
Determine success
Determining if a digital marketing campaign was successful or not is a big
decision. There are several metrics you can use to make that call, but at
least one should be ROI. Set a target ROI at the beginning of the
campaign, and then report whether or not the campaign delivered what
was needed.
If you’re starting a new campaign, you may need to ballpark how much
ROI you can expect from the beginning. To project future ROI, multiply
the number of potential customers you’re targeting by your conversion
rate and average purchase price. That number represents your predicted
return.
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Predicted return = (number of leads * lead-to-customer rate * average
sale price)
The number of leads is a rough estimate of how many people you expect
to turn into leads, but not all leads turn into customers. So to make this
more accurate, you multiply by the lead-to-customer rate — the average
percentage of leads that convert to customers.
If you know the predicted cost of your marketing efforts, you can now
plug that number into your ROI calculation.
Calculating these two metrics helps you determine where specific issues
lie. For instance, if your cost per lead is low but your cost per acquisition
is high, there may be a disconnect between what you’re marketing
upfront and what the customer is actually purchasing.
Keep in mind that ROAS doesn’t incorporate other outside costs, such as
employee salaries, marketing software, and other processing fees. But
just like cost per lead and cost per acquisition, ROAS still shows areas of
improvement and opportunity at a more granular level.
Conversion rate
Conversion rate — the rate at which leads turn into actual customers — is
a robust metric if conversions are your ultimate goal. But it’s important
to consider conversion rates for each specific channel, device, and ad.
Looking at conversion rates from multiple angles can show you where
some campaigns may be falling short and others are performing strong.
For example, some campaigns may run better on mobile devices than
laptops. If you see greater conversion rates for mobile, consider investing
more time and money into those types of campaigns. And keep measuring
your conversion rates to ensure that reallocation pays off.
Conversion rates can also help you project the ROI of new campaigns and
set more reasonable budgets based on past performance.
Keep in mind that you need accurate metrics to be able to draw accurate
conclusions. Ensure that you have proper tracking processes in place and
are working with clean data.
So don’t make ROI your end-all be-all metric. Instead, stick to your
preset goals and key performance indicators (KPIs) — one of which might
be ROI
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Traditional Marketing
Measuring ROI from traditional marketing campaigns is often much
harder to determine the campaign’s effectiveness.
These campaigns rely more on anecdotal or qualitative evidence to
determine whether or not they are successful. Additionally,
traditional campaigns do not have the same performance metrics as
digital campaigns, making it difficult to measure ROI accurately.
Traditional campaigns may still be useful in certain situations, but
their effectiveness is often limited due to the lack of performance
metrics. It is difficult to adjust strategies and target the best
customers without the ability to measure performance. Additionally,
traditional campaigns may be limited by geography and may fall
short when trying to reach a broader audience.
When measuring ROI, digital marketing campaigns can measure
performance and attribute success or failure to different strategies.
As a result, digital campaigns allow for much more accurate ROI
measurement and visibility into the performance of a campaign.
Measuring your investment return can help determine which marketing activities are
worth your time and resources. Plus, understanding your ROI can help you make
more informed decisions about allocating your marketing budget.
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There are several ways to calculate ROI, but the most basic ROI formula looks
something like this:
For example, if you generate $3,000 in revenue from a campaign that costs $2,000
to run, your marketing will have produced a 50% return on investment.
Remember that ROI is just one metric you can use to measure the success of your
marketing campaigns. There are many other factors to consider, such as customer
satisfaction, brand awareness, and engagement.
While SEO has an average ROI of 22:1, email marketing has an average ROI of
42:1 — that’s 4200% ROI!
These figures show that investing in digital marketing produces much better results
than going with old-fashioned promotional methods. The low cost and high success
rate associated with this form of promotion make it an attractive option for any
company looking to boost its sales without breaking the bank.
Conclusion
There is no easy answer when deciding between digital marketing and traditional
marketing. Both have pros and cons; ultimately, the best strategy is usually a mix of
both.
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However, digital marketing is often the way to go if you are looking for the best ROI.
With its lower costs and higher reach, digital marketing can help you get more bang
for your buck.
Looking for ways to build a better digital marketing strategy? Consider doing a
SWOT analysis!
• Strengths
• Weaknesses
• Opportunities
• Threats
It’s a great way for companies to take a step back, analyze their current
situation, and identify areas for improvement and growth.
SWOT Protip
When doing your SWOT analysis, start with Opportunities and Threats, then
take what you’ve learned and apply it to your Strengths and Weaknesses
A lot of people start by just looking at Strengths and Weaknesses because it
comes first in the acronym, but doing it in this order allows you to respond to the
opportunities and threats with data and strategy!
This includes looking at things like your website, content, social media
presence, SEO efforts, and any other digital marketing activities you’re currently
engaged in.
This includes looking at things like website design, content quality, social media
engagement, and any other digital marketing activities you’re currently engaged
in.
• What new digital marketing channels could I use to reach my target audience?
• What new technologies could I use to improve my digital marketing efforts?
• What partnerships or collaborations could I pursue to further my digital
marketing goals?
• What trends or developments could I capitalize on to further my digital
marketing efforts?
This includes looking at things like competitors, changing digital landscapes, and
any other threats that could impact your digital marketing strategy.
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Ask yourself questions like:
Meaning of Blogs
What is a blog?
Definition of a blog
Blogs are a type of regularly updated websites that provide insight into a certain topic. The
word blog is a combined version of the words “web” and “log.” At their inception, blogs were
simply an online diary where people could keep a log about their daily lives on the web. They
have since morphed into an essential forum for individuals and businesses alike to share
information and updates. In fact, many people even make money blogging as professional
full-time bloggers.
As the publishing world has evolved, and more of it has moved online, blogs have come to
occupy a central position in this digital content world. Blogs are a source of knowledge,
opinion and concrete advice. While not yet posed to replace journalism as an art form, people
increasingly look to trusted blogs to find answers to their questions, or to learn how to do
something.
Blogs are always evolving both in terms of how they're created and what they are used for.
They can be a vehicle for creativity and for marketing. They're also increasingly created and
read on mobile apps, as mobile blogging also comes into its own.
Header
The top section of a blog often contains your blog's title or logo, along with a navigation menu
that helps visitors explore different sections or categories of your blog. You might decide to
categorize blogs from the same topic together, for repeat readers who are looking specifically
from posts from that area of interest.
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Content body
This is where the content of your blog posts is displayed. Each post usually includes a title,
author name, date of publication, and the main content of the post, which can include text,
images, videos, or other multimedia.
Sidebar
A blog may have a sidebar on one or both sides of the main content area. The sidebar often
contains additional information or features such as a search bar, recent posts, popular posts,
categories, tags, social media links, an about section, and advertisements. You can this part
of your blog to help establish your blogs navigation, and site hierarchy to users and search
engines.
Comments
Many blogs allow readers to leave comments on their posts. The comments section typically
appears below the main content of each post and may include the ability for readers to reply
to comments or upvote them. Before enabling comments on your blog, make sure you have
the time and resources to manage comments effectively. You'll need to monitor them for
spammy messages which should be deleted, or for messages from genuine readers who
you'll need to connect with.
Footer
The bottom section of your blog usually contains copyright information, links to your privacy
policy and terms of service, additional navigation links, and sometimes widgets like a
subscription form, social media icons (social share buttons), or related posts.
Blog designs can vary greatly depending on the theme, customization options, and personal
preferences that you chose. These elements provide a general overview of what a blog looks
like, but blogs may have unique layouts or additional features based on your chosen platform
and your design choices.
Generally to create and manage a blog, you'll need a blog platform or CMS. Within this you'll
also need a domain name and web hosting service like Wix hosting.
Types of blogs
Different types of blogs cover varying topics, from food and fashion to marketing. Blogs are
composed of individual posts on more specific subjects within the blog’s field of expertise. To
get started with blogs on social media, check out microblogging. These posts often serve as a
platform for discussions, as many blogs have active comments sections. You can think of a
blog almost as a newspaper that adds articles and continually maintains the archive.
Whether you’ve seen stand-alone blogs or blogs as website sections, you’ve probably
encountered blog examples all over the internet. Some of the most popular types of blogs in
the blogosphere include:
• Food blogs
• Travel blogs
• Health and fitness blogs
• Lifestyle blogs
• Fashion and beauty blogs
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• Parenting blogs
• Business blogs
• Sports blogs
• Art blogs
• 2. Direct internal links to older posts. Edit 10 of your older posts to create
internal links (using one or several of your keywords as the anchor text). This
process can be implemented relatively easy and can be used for any keyword your
site ranks for or is trying to rank for. It should only be implemented if the link is
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relevant to the content you have published. For newer blog posts, we recommend
to have at least one well anchored internal link in the article body. It helps to
enhance page authority and establish relevant information flow.
• 3. Update and republish all blog posts. Some of your blog posts were very
popular, but are they still current? An easy quick win may be to simply freshen up
the content and republish it. When republishing, do not create a new draft, but
rather, simply change the date of publication. Share the new content on social
media and other mediums as you would any other new content.
• 5. Create a content calendar. Following a detailed schedule will help you blog
consistently and tie your blog topics to your other marketing initiatives. The
calendar should include content creation, but also a clear process of how content
will be shared on social media, as well as on curation and syndication sites.
• 6. Add social media plug-ins. Make it as easy as possible for readers to share
your blog posts through social media plug-ins.
• 7. Add images and/or videos. Remember that not all of your readers will find your
posts on your blog. Many will probably find you through social media or content
curation platforms. This means that the title of the posts and the media aspects
within the post are all important.
Give preference to images that add value to your post by being related to the
content in question and that are more likely to be shared. Embedding a video has
great SEO benefits. For SEO purposes, make sure that these images or videos are
properly tagged as well.
• 8. Share your blog posts everywhere. A sharing process will help you harvest the
benefits of social media, social bookmarking and content syndication. Make sure
you integrate this process in your content calendar to consistently share your blog
posts.You can also advertise your blog by adding the URL on all your social media
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profiles, at the end of all emails, in presentations, etc.. Put in the extra effort to get
the word out there that you have a blog.
• 9. Create a newsletter. If you have been blogging for a few months, use Google
Analytics to see which posts have been most popular, and then package them in a
newsletter sent to your client base. A newsletter is a great way to stay present in
your prospects’ minds while promoting news, programs and events taking place at
your college.
• 10. Install Analytics and learn from its results.Google Analytics is one of the
most used analytics tools… and it is free! To sign up, all you need is a Google
account.Google Analytics reports allow you to see which pages were most visited,
the time visitors spend reading your blog, and various other important information.It
can also enable you to know which keywords people use to find your posts (go
to Content Site > Site Search> Search Terms) and choose a time span large
enough to allow you to see the keywords that were searched for.Your GA account
can be configured to see searches on your website and your blog as well. This will
help you determine which post hit the spot with your students, which in turn will help
guide towards creating great content.
Visitor Engagement
1. Keep in touch over your social media
channels
Social media channels are great traffic sources for blogs, since a large part of the audience is
on these platforms. Therefore, that’s where you should spread your content.
First of all, remember always to promote your social media pages on your blog. In each
post, add links to your channels in the bottom or another highlight place of the page.
This strategy will increase your number of followers and their engagement rate. With this
done, always remember also to publish these new content on social media pages.
This way, it is possible to generate recurrent traffic to the blog, since every new publication
will make your audience return.
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2. Keep your blog updated
Returning visitors will always be looking for more of what made them interested for the first
time: quality content. If they return and their expectations are not met, this can generate
frustration.
Therefore, it is essential to keep your blog always updated, with new content posted at least
weekly. An editorial calendar can help a lot in this task.
When accessing an updated blog, visitors realize that there is a commitment to keep them
informed. If the audience doesn’t find it, they are probably going to stop coming back.
That alone would be enough for you to follow this tip, but we’re talking about attracting
recurring traffic. In this case, quality content can build loyalty, simply because it generates
interest.
If the user consumes content and notices its quality, they will naturally return to the blog to
look for other posts.
When a strategy meets this expectation, recurring traffic is established. Thus, in addition to
updating your content, it is necessary to focus mainly on quality.
4. Measure micro-conversions
While your primary goal is to sell a product or service, other minor conversions may be of
interest.
Micro-conversions help measure how engaged the audience is with your blog and how
much they are willing to return.
Ideally, in the content strategy, some options for interaction should be offered. These options
help to create engagement and are also solid measurement parameters.
• comments on a post;
• clicks on a banner;
• social media sharing;
• subscriptions to newsletters.
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The greater the number of micro-conversions, the higher the engagement. The chances of
having returning visitors also increase automatically.
Interactivity offers a good experience on your page, which certainly will increase the loyalty of
your public.
• quizzes;
• interactive calculators;
• interactive ebooks;
• interactive infographics.
A website is a collection of many web pages, and web pages are digital files that are
written using HTML(HyperText Markup Language). To make your website available
to every person in the world, it must be stored or hosted on a computer connected to
the Internet round a clock. Such computers are known as a Web Server.
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A website is a collection of many web pages, and web pages are digital files that are
written using HTML (Hypertext Mark-up Language). To make your website available
to every person in the world, it must be stored or hosted on a computer connected to
the Internet round a clock. Such computers are known as a Web Server.
The website’s web pages are linked with hyperlinks and hypertext and share a
common interface and design. The website might also contain some additional
documents and files such as images, videos, or other digital assets.
With the Internet invading every sphere, we see websites for all kinds of causes and
purposes. So, we can also say that a website can also be thought of as a digital
environment capable of delivering information and solutions and promoting
interaction between people, places, and things to support the goals of the
organization it was created for.
A web portal allows a user to access multiple roles. The content present in such portals are
dynamic in nature, and they change very frequently. The overall visibility of the content
present in it changes from one person to another. In other words, the knowledge and data
contained can be unique to specific users based on the group member settings. Web portals
collect their content from a variety of sources that are diverse.
• Vertical Portals – This type of portal works in a manner that is user-centric. It means that it is not
available for the public in general, and it delivers organization-specific information.
• Horizontal Portals – This type of portal is analogous to public websites. It tries to deliver all the
services that the users need.
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Difference Between Website and Web Portal
Parameters Website Web Portal
Basics A website is a location present on the internet A web portal is a point of access in which the
with various web pages that one can access via content is only available for a set of specific
its URL. users.
Interaction A website does not allow its users to interact with The communication that a web portal develops
it. with its users is two-way.
Owner Various companies and organizations can own a It is private and user-centric.
website.
Management One does not need to update sources of One needs to update sources of information
information time and again- unless required. very frequently.
Property It is like a knowledge domain, and any user can It acts as a gateway to let users access the
access it with or without logging in. intended knowledge from a specified domain.
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Blog Website
Post is the basic unit of a blog. Content is the basic unit of a website.