INDIAN INSTITUTE OF BANKING &

FINANCE
(An ISO 21001 - 2018 CERTIFIED)
Kohinoor City, Commercial-II, Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai - 400070
Website: www.iibf.org.in

JAIIB
Rules & Syllabus 2025

OBJECTIVE:
JAIIB aims at providing required level of basic knowledge about the role of the financial sector
in the economic spectrum, the various banking and financial services, accountancy and
financial management, facets of retail banking, wealth management, digital banking products
offered, banking technology and customer relations necessary for carrying out day to day
banking operations.

ELIGIBILITY:
(i) The examination is open only to the ordinary members of the Institute (Any person
working in the banking and finance industry whose employer is an Institutional member
of the Institute can apply for membership. For details visit the IIBF website).
(ii) Candidates must have passed the 12th standard examination in any discipline or its
equivalent. The Institute may, however at its discretion, allow any candidate from clerical
or supervisory staff cadre of banks to appear at the examination on the recommendation
of the Manager of the bank/ officer-in-charge of the bank’s office where the candidate is
working, even if he/ she is not 12th standard pass or its equivalent.
(iii) Subordinate staff of recognized Banking/ Financial Institutions in India, who are members
of the Institute, are eligible to appear at the examination, provided they have passed the
12th standard examination or its equivalent.

SUBJECTS OF EXAMINATION:
1. Indian Economy & Indian Financial System
2. Principles & Practices of Banking
3. Accounting & Financial Management for Bankers
4. Retail Banking & Wealth Management

PASSING CRITERIA:
1. Minimum marks for pass in the subject is 50 out of 100.
2. Candidates securing at least 45 marks in each subject with an aggregate of 50% marks
in all subjects of the examination in a single attempt will also be declared as having
completed the Examination.
3. Candidates will be allowed to retain credits for the subject they have passed in an attempt
till the expiry of the time limit for passing the examination.
TIME LIMIT FOR PASSING THE EXAMINATION:
1. A candidate will be given 5 attempts for completion of JAIIB exam but, within a maximum
period of three years, whichever is earlier, from the time he/she registers for the exam.
These 5 attempts need not be consecutive.
2. Candidates unable to pass the examination within the maximum stipulated time period
of 3 years or 5 attempts, whichever is earlier, will be required to re-enrol themselves
afresh. Such candidates will not be granted credit/s for subject/s passed, if any,
earlier.
3. Time limit of 3 years or 5 attempts, whichever is earlier, will start from the date of
registration for the first attempt. Attempts will be counted when he/she applies for the
exam, irrespective of whether the candidate appears for any examination or not.
4. The rules mentioned above imply that, normally a candidate will be eligible to apply for
any five examinations out of the six examinations being conducted within the
stipulated period of three years. If a candidate avails all five attempts before completion
of three years, he/she will be required to re-enrol themselves afresh. Similarly, if a
candidate does not avail five attempts but the stipulated period of three years is over,
he/she will be required to re-enrol themselves afresh.
EXAMINATION FEES:
For the examination centres in India
Description Fee *
First attempt fee Rs.4,000/-
2nd attempt fee Rs.1,300/-
3rd attempt fee Rs.1,300/-
4th attempt fee Rs.1,300/-
5th attempt fee Rs.1,300/-
* Plus convenience charges and Taxes as applicable
Please Note: Candidates are required to Register for every attempt separately.
As a measure to streamline the traffic for registration, Institute will charge regular examination
fee to candidates who register for the examination during the first week of registration. For
second and third week of registration, the fees will be regular examination fee plus Rs. 100/-
and fourth week of registration, the fees will be regular examination fee plus Rs. 200/-. In
case, the registration date is extended beyond 4 weeks the examination fees will be
regular examination fee plus Rs. 200/- for the extended days. The fees once paid will NOT
be refunded or adjusted on any account.
MEDIUM OF EXAMINATION:
Candidates are allowed to attempt the examination either in Hindi or in English, and should
clearly fill in their choice of medium at the time of registration of application. In any case,
change of medium will not be allowed at a later stage.
PATTERN OF EXAMINATION:
(i) Question Paper will contain approximately 100 objective type multiple choice questions
for 100 marks. The Institute may however vary the number of questions to be asked for
 a subject.
(ii) The examination will be held in Online Mode only
(iii) There will be no negative marking for wrong answers.
DURATION OF EXAMINATION:
The duration of the examination will be of 2 hours.
PERIODICITY AND EXAMINATION CENTRES:
a) Examination will be conducted on pre-announced dates published on IIBF website.
Institute conducts examination on half yearly basis. However, periodicity of the
examination may be changed depending upon the requirement of banking industry.
b) List of Examination centres will be available on the website. (Institute will conduct
examination in those centers where there are 20 or more candidates.)
“CLASS OF PASS” CRITERIA:
1. The Institute will consider the FIRST PHYSICAL ATTEMPT of the candidate at the
examination as the first attempt for awarding class. In other words, the candidate should
not have attempted any of the subject/s pertaining to the concerned examination any time
in the past and has to pass all the subject as per the passing criteria and secure prescribed
marks for awarding class. Candidates re-enrolling for the examination after exhausting all
permissible attempts as per the time limit rule will be awarded Pass class.
2. First Class: 60% or more marks in aggregate and pass in all the subjects in the FIRST
PHYSICAL ATTEMPT
3. First Class with Distinction: 70% or more marks in aggregate and 60 or more marks in each
subject in the FIRST PHYSICAL ATTEMPT.
4. Pass Class: Candidates who do not fulfil any of the above criteria.
PROCEDURE FOR APPLYING FOR EXAMINATION:
Application for examination should be registered online from the Institute’s website
www.iibf.org.in. The schedule of examination and dates for registration will be published on IIBF
website.
STUDY MATERIAL/ COURSEWARE:
The Institute has developed a courseware to cover the syllabus. The courseware (book) for the
subject/s will be available at outlets of publisher/s. Please visit IIBF website www.iibf.org.in under
the menu “Education -> Publication” for details of book/s and address of publisher/s outlets.
Candidates are advised to make full use of the courseware. However, as banking and finance
fields are dynamic, rules and regulations witness rapid changes. Therefore, the courseware
should not be considered as the only source of information while preparing for the examinations.
Candidates are advised to go through the updates put on the IIBF website from time to time and
go through Master Circulars/ Master Directions issued by RBI and publications of IIBF like IIBF
Vision, Bank Quest, etc. All these sources are important from the examination point of view.
Candidates are also advised to visit the websites of organizations like RBI, SEBI, BIS, IRDAI,
FEDAI etc. besides going through other books & publications covering the subject/ exam
concerned. Questions based on current developments relating to the subject/exam may also be
asked.

CUT-OFF DATE OF GUIDELINES/ IMPORTANT DEVELOPMENTS FOR

EXAMINATIONS
The Institute has a practice of asking questions in each exam about the recent developments/
guidelines issued by the regulator(s) in order to test if the candidates keep themselves abreast of
the current developments. However, there could be changes in the developments/ guidelines from
the date the question papers are prepared and the dates of the actual examinations.
In order to address these issues effectively, it has been decided that:
(i) In respect of the examinations to be conducted by the Institute for the period March to
August of a calendar year, instructions/ guidelines issued by the regulator(s) and
important developments in banking and finance up to 31st December will only be
considered for the purpose of inclusion in the question papers".
(ii) In respect of the examinations to be conducted by the Institute for the period September
to February of a calendar year, instructions/ guidelines issued by the regulator(s) and
important developments in banking and finance up to 30th June will only be considered for
the purpose of inclusion in the question papers.
The table given below further clarifies the situation.
 Particulars Cut-off Date of Guidelines/ Important
Developments for Examination/s Developments for Examination/s
For the examinations to be conducted by 31st December 2024
the Institute for the period March 2025 to
August 2025
For the examinations to be conducted by 30th June 2025
the Institute for the period September 2025 to
February 2026

TUTORIAL/ CONTACT PROGRAMMES:

Tutorial/ Contact programmes may be organized by the Institute at various centres. For
details in this regard candidates may visit Institute's website www.iibf.org.in.
E-LEARNING:
Institute facilitates e-learning to all the JAIIB papers to enhance the understanding of the
concepts. Candidates can access the e-learning at their convenience and from their place of
choice. The user id and password will be sent to all the candidates who have registered for
the E-learning on their registered email id with the Institute.
DISCLAIMER:
The above said facility of e-learning offered to the candidates is solely at the discretion of the
Institute and subject to such terms/ conditions as may be deemed fit by the Institute from time
to time. Hence no candidate has any right/ claim whatsoever against the Institute by reason of
any technical glitches or any shortcomings as the case may be and the decision of the Institute
in the event of any dispute thereunder will be final and conclusive.
SYLLABUS
The details of the prescribed syllabus which is indicative are furnished in the booklet. However,
keeping in view the professional nature of examinations, all matters falling within the realm of
the subject concerned will have to be studied by the candidate as questions can be asked on
all relevant matters under the subject.
Candidates appearing for the examination should particularly prepare themselves for
answering questions that may be asked on the latest developments taking place under the
various subject/s of the said examination although those topics may not have been specifically
included in the syllabus. Further, questions based on current developments in banking and
finance may be asked. Candidates are advised to refer to financial newspapers/ periodicals,
more particularly “IIBF VISION” and “BANK QUEST” published by the Institute.
REVISION IN THE RULES & SYLLABI
The Institute reserves to itself the right to vary the rules / syllabus / fee structure from time to
time. Any alterations made will be notified from time to time.

PAPER I – INDIAN ECONOMY & INDIAN FINANCIAL SYSTEM

MODULE A: INDIAN ECONOMIC ARCHITECTURE
An overview of Indian Economy
Evolution of Indian Economy, Basic Characteristics of Indian Economy, Indian Economy in
Pre-British period, Economy till 2008 & after 2008, Structural changes in Indian Economy
Economic Planning in India
Definition of Economic Planning, History of Economic Planning, Objectives of Economic
Planning, Types of Planning, Achievements of Planning, Financial resources for 5-year plans
Sectors of the Indian Economy
Role & Importance of Primary, Secondary, Tertiary Sector, Quaternary & Quinary Sectors,
Different Revolutions in Primary sector, Difference between the sectors, GDP contribution of
different sectors, Agriculture, Industry, Services, Employment growth rate in Secondary sector,
Sunrise Sector of Indian Economy, Organised and Unorganised sectors
Role of Priority Sector and MSME in the Indian Economy
Definition & Role of Priority Sector, List of Priority Sectors identified in India, Priority Sector
Lending Norms, Definition of MSME, Role & Significance of MSME in economic development,
Contribution of MSME in GDP, Recent Initiatives in MSME sector viz., Atmanirbhar Bharat
package, Make in India, Start-up India, Stand-up India etc.
Infrastructure including Social Infrastructure
Infrastructure & Economic Development, Energy, Power, Transport system viz., Rail, Road,
Civil Aviation, Concept of Social Sector & Social Infrastructure, Health, Education, Family
welfare, Development of Health Infrastructure
Globalisation – Impact on India
Globalisation and its Advocacy, Globalisation and its Impact on India, Fair Globalisation & the
Need for Policy framework, Globalisation in reverse gear – The Threatened Re-emergence of
Protectionism
Economic Reforms
A brief overview, Transformation, Economic Transformation – Real Sector, Economic
Transformation – Financial Sector, Economic Transformation – Integration with the Global
Economy, Economic Reforms in India
Foreign Trade Policy, Foreign Investments and Economic Development
FTP – Structural Changes during 1990s , FTP policy – 2015-2020, Challenges to be addressed
in upcoming FTP, FDIs, FIIs and Recent trends, Economic development vs economic growth,
Importance of economic development as a dimension etc.
International Economic Organizations (World Bank, IMF etc.)
IMF and World Bank, WTO- India and WTO, Regional Economic Co-operations, Recent
International Economic Issues
Climate change, Sustainable Development Goals (SDGs)
Core elements of Sustainable Development, Global Issues and initiatives, India’s progress in
SDGs including Climate change, CSR Activities
Issues facing Indian Economy
Poverty Alleviation, Jobless growth, Rising Inequalities, Migration and excessive pressure on
resources, Possible remedies, Pandemic situations
MODULE B: ECONOMIC CONCEPTS RELATED TO BANKING
Fundamentals of Economics, Microeconomics, Macroeconomics and Types of
Economies
Economics – An Introduction, Microeconomics and Macroeconomics, Types of Economies,
Market, Command, and Mixed Economies
Supply and Demand
The Demand Schedule, Forces behind the Demand Curve, shifts in Demand, The Supply
Schedule, Forces behind the Supply Curve, shifts in Supply, Equilibrium of Supply and
Demand, Effect of a Shift in Supply or Demand, Interpreting Changes in Price and Quantity
Money Supply and Inflation
What is Money, Money Supply, Inflation, Causes of Inflation, Measures of Inflation
Theories of Interest
Classical Theory of Rate of Interest, Keynes’ Liquidity Preference Theory of Rate of Interest,
Money Demand Curve, Determination of Rate of Interest: Equilibrium in the Money Market,
Effect of an Increase in the Money Supply, shifts in Money Demand or Liquidity Preference
Curve, Hicks-Hansen Synthesis: IS-LM Curve Model
Business Cycles
Characteristics of a Business Cycle, Phases of a Business Cycle
Monetary Policy and Fiscal Policy
Tools of Monetary Policy, how did Monetary Policy in India Respond to the Global Financial
Crisis? Fiscal Policy, FRBM Act
National Income and GDP Concepts
Computation, Utility
Union Budget
Receipts, Expenditure, Plan Expenditure, Deficit Concepts
MODULE C: INDIAN FINANCIAL ARCHITECTURE
Indian Financial System – An Overview
What is a Financial System? Phase I: Pre-1951 organisation, Phase II: 1951 to Mid-eighties
organisation, Phase III: Post Nineties Organisation, Narasimham Committee (1991) on the
banking system in India, Reform of the Banking sector (1992-2008), Present Status of Banking
System
Indian Banking Structure
Functions, Development of Banking in India, Scheduled Commercial Banks- Types and
functions, Local Area Banks, Regional Rural Banks, Cooperative Banks: Types, Payment
Banks and Small Finance Banks, NBFCs, Key RBI Guidelines
Banking Regulation Act, 1949 and RBI Act, 1934
Background of Enactment, PART-I Reserve Bank of India Act, 1934: Chapter I to Chapter V,
Schedules to the RBI Act, 1934, PART-II Banking Regulations Act, 1949, Background and
Structure of the Banking Regulation Act: Section 1 to Section 56
Development Financial Institutions
Evolution of Development Financial Institutions in India ,Gaps in the Post-Independence
Financial System ,Objectives of Development Financial Institutions ,Classification of DFIs
,Role of DFIs in the Indian Economy ,Changing Role of DFIs and Emergence of Universal
Banks ,Industrial Finance Corporation of India (IFCI) ,Industrial Credit and Investment
Corporation of India (ICICI),Industrial Development Bank of India (IDBI) ,Small Industries
Development Bank of India (SIDBI) ,Export Import Bank of India (EXIM Bank) ,National Bank
for Agriculture and Rural Development (NABARD) ,National Housing Bank (NHB) ,National
Bank for Financing Infrastructure and Development (NaBFID).
Micro Finance Institutions
Evolution of Microfinance in India, Grameen Bank Model, Delivery of Microfinance, SHG-Bank
Linkage programme, Joint Liability Groups (JLGs), Regulatory Framework for Microfinance
Institutions, Inclusion of Bank Finance to Microfinance Institutions in Priority Sector Lending,
Regulatory Framework for Micro Finance Loans RBI Directions 2022, RBI’s Fair Practices
Code for NBFC-MFIs,
Non-Banking Financial Companies
What is a Non- Banking Financial Company (NBFC)?, Evolution of NBFCs in India, Role of
NBFC in Promoting Inclusive Growth of India, Regulators of NBFCs ,Classification of NBFCs
,Regulatory Oversight by RBI on NBFCs ,Types of NBFCs ,Concept of Owned Funds and Net
Owned Funds (NOF) for NBFCs, Bank Finance to NBFCs ,Fair Practice Code for NBFCs
,Applicability of Ombudsman Scheme to NBFCs ,Scale Based Regulation (SBR): A Revised
Regulatory Framework for NBFCs.
Insurance Companies
History and Development of Insurance. Privatisation and Foreign Direct Investment (FDI) in
Insurance Sector. Insurance Business Globally and in India. Insurance Penetration and
Density. Number of Insurance Companies Operating in India. Legislations Governing
Operation of Insurance Companies. Insurance Intermediaries. Reinsurance. Insurance
Repository’s-Insurance Account.
Indian Financial System - Regulators & their roles
Role of Financial Sector Regulators in an Economy, Reserve Bank of India (RBI), Securities
and Exchange Board of India (SEBI), Insurance Regulatory and Development Authority of
India (IRDA), Pension Fund Regulatory and Development Authority (PFRDA).
Reforms & Developments in the Banking sector
Bad Banks, Infrastructure financing, Formation/role of NaBFID-National Bank for Financing,
Infrastructure & Development, Basic concepts on EASE.
MODULE D: FINANCIAL PRODUCTS AND SERVICES
Overview of Financial Markets
What is a Financial Market? Evolution of the Financial Market, Segments of Financial Markets,
Functions of Financial Markets, Price Discovery.
Money Markets and Capital Markets
Call Money, Notice Money and Term Money, Treasury Bills, Certificates of Deposit,
Commercial Paper, Repo, Tri-Party Repo, Bill Rediscounting Scheme (BRDS), Long-Term
Repo Operations (LTRO).
Fixed Income Markets - Debt / Bond Markets
Government Securities, Bond Valuation and Theorems, Auction of Government Securities,
Primary Dealers, Fixed Income Money Market and Derivatives Association of India (FIMMDA),
RBI Retail Direct Scheme (RDS), Corporate Bond Market, Inter-Corporate Deposits.
Capital Markets and Stock Exchanges
Primary Market, Secondary Market Stock Exchanges in India, Financial Products/Instruments
Dealt with in the Secondary Market, Regulatory Requirements Specified by SEBI for Corporate
Debt Securities, Commonly Used Terms in the Capital Market, Types of Capital Issues in the
Primary Market, Eligibility Norms for Making Capital Issues, Intermediaries in an Issue in the
Primary Market, Applications Supported by Blocked Amount (ASBA) Qualified Institutional
Placement (QIP).
Forex Markets
Profile of Foreign Exchange (Forex) Market, Evolution of the Forex Market in India,
Characteristics of the Forex Market, Market Participants, LIBOR and Alternate Reference
Rates (ARRs), Foreign Exchange Dealers Association of India (FEDAI), Foreign Exchange
Management Act (FEMA), 1999, FX-Retail Platform, US Dollar Index (USDX), American
Depository Receipt (ADR) and Global Depository Receipt (GDR).
Interconnection of various markets/Market Dynamics
Process of Interconnectedness of Financial Markets, Reasons for interconnectedness,
Importance of Interconnectedness of Financial Markets, Heterogeneity of Financial Markets,
Achievement of Market Integration in India, Different Levels of Market Integration, Asian
Clearing Union, Benefits and Costs of Interconnectedness of Markets, Interconnectedness of
the Money Market, Interconnectedness of the Credit Market, Interconnectedness of the Capital
Market, Interconnectedness of the Forex Market, Integrated Treasury Operations, Contagion
Effect.
Merchant Banking Services
Definition of Merchant Banking, Historical Background, Development of Merchant Banking in
India, Merchant Banking Vs Commercial Banking, Licensing Requirements, SEBI Regulations
on Merchant Banking, Activities of Merchant Banks, Key Policy Requirements as per SEBI
Regulations, Key Codes of Conduct as per SEBI Regulations.
Derivatives Market including Credit Default Swaps
What is a Derivative? History of Derivatives, Size of the Derivatives Market, Underlying Assets,
Exchange Traded and Over-the-Counter Markets, Participants in the Derivatives Market,
Functions of Derivatives, Types of Derivatives, Forward Contracts, Futures, Options, Swaps,
Credit Default Swaps (CDS), RBI guidelines on Credit Default Swaps, Documentation for
Derivatives – ISDA Agreement.
Factoring, forfaiting & Trade Receivables Discounting System (TReDS)
What is Factoring? History of Factoring, Types of factoring, Domestic Factoring, International
Factoring, Bills Discounting vs Factoring, Fees Involved in Factoring, Advantages of Factoring,
What is Forfaiting? Mechanism of a Forfaiting Transaction, Fees Involved in Forfaiting,
Advantages of Forfaiting, Differences between Factoring and Forfaiting, What is TReDS?
Participants under TReDS, Process Flow under TReDS, Eligibility Criteria to Set Up and
Operate TReDS.
Venture capital
Concept of Venture Capital, Evolution of Venture Capital in India, Characteristics of Venture
Capital Finance, Stages of Venture Capital Financing, Process of Venture Capital Financing,
Regulatory Aspects of Venture Capital Funds, Modes of Venture Capital Financing,
Advantages and Disadvantages of Venture Capital Financing, Exit Routes for Venture Capital
Finance.
Leasing and Hire Purchase
Lease Finance, Evolution of Leasing in India, Types of Leasing, Advantages and
Disadvantages of Lease Finance, Market Share of Various Leased Asset Classes, Impact of
Leasing on Financial Ratios, Legal Aspects of Leasing, Regulatory Aspects of Leasing
Activities, Hire Purchase, Evolution of Hire Purchase in India, Legal Aspects of Hire Purchase,
Parties to a Hire Purchase Contract, Leasing and Hire Purchase Compared,
Credit Rating agencies & their functions
What is Credit Rating? Credit Rating Agencies (CRAs) ;History of Credit Rating; Characteristics
of Credit Rating ;Importance of Credit Rating, Benefits of Credit Rating ,Factors Considered while
Rating Companies/Instruments ,Process of Credit Rating ,Credit Rating Symbols , Ratings
Outlook ,Regulations for CRAs in India ,Fees for Credit Rating ,What is Credit Scoring? , Credit
Information Companies (CICs) in India, Membership to CICs, Regulatory Guidelines Governing
CICs, Credit Scores, Difference Between Credit Ratings and Credit Scores.
Mutual Funds
Mutual Funds and their Functions, Management of Mutual Funds, Evolution of Mutual Funds,
Classification of Mutual Funds, Role of Mutual Funds, Supervision of Mutual Funds, New Fund
Offer, Risks Associated with Mutual Funds, Risk Depiction – Riskometer, Net Asset Value
(NAV), Expenses Ratio, Load/No-Load Funds, Strategies for Investment in Mutual Funds,
Role of Mutual Funds in the Capital Market, Alternative Investment Funds.
Insurance Products
What is Insurance? Fundamental Principles Governing Insurance Products, Classification of
Insurance, Types of Insurance Business, Group Insurance Schemes, Micro Insurance,
Insurance Based Social Security Schemes, Bancassurance, Insurance Ombudsman Scheme,
Government Business Products (Social Security Schemes like PMJJBY, PMSBY).
Pension Funds (include APY, NPS)
Pension System and its Aspects, Pension Products, Different Types of Pension Schemes,
Employees Provident Funds Scheme, Public Provident Fund (PPF) Scheme, Insurance
Annuity Schemes, National Pension Scheme (NPS), Atal Pension Yojana (APY).
Guidelines on Para Banking & Financial Services provided by Banks
Types of Para Banking and Financial Services provided by Banks, Organisation of Para
Banking and Financial Services Activities by a Bank, Para-Banking and Financial Services
Undertaken by a Bank, Disclosure of Commissions/Remunerations earned from Para Banking
and Financial Services Activities.
Real Estate Investment Funds / Infrastructure Investment Fund (concept)
What are Real Estate Investment Trusts (REITs), History of REITs, Organisation of REITs,
Types of REITs, Difference Between REITs and Real Estate Mutual Funds, Advantages and
Disadvantages of Investing in REITs, Comparison of Various Modes of Investment in Real
Estate, Taxation Guidelines for Investors of REITs, Regulatory Guidelines for REITs. What are
Infrastructure Investment Trusts (InvITs), Organisation of InvITs, Rationale of Setting up
InvITs, Activity of InvITs in India, Types of InvITs, Advantages and Disadvantages of InvITs,
InvIT’s Revenue Model, Taxation on Investments in InvITs.

PAPER II – PRINCIPLES & PRACTICES OF BANKING

MODULE A: GENERAL BANKING OPERATIONS
Banker-Customer Relationship
Requirements to be Called a Bank, Banker-Customer Relationship, Bank as a Trustee, Bailee-
Bailor Relationship, Agent-Principal Relationship, Lessor and Lessee, Indemnifier and
Indemnified, Different Deposit Products or Services, Services to Customers and Investors
AML-KYC Guidelines
Money Laundering & Financing of Terrorism Risks, AML Framework in India, Know Your
Customer Policy, Organisational Set-up for AML, Obligations under PMLA, Risk Management,
Obligations under International Agreements, FATF Identified Jurisdictions, Correspondent
Banks, Reporting Under FATCA/ CRS, Reporting Obligations, Implications of Non-compliance
of PMLA Obligations, Secrecy Obligations
Operational Aspects of KYC
Know Your Customers (KYC) Norms, Wire Transfers, Other Operations - Regulations, Central
KYC Records Registry (CKYCR), Monitoring of Transactions
Opening Accounts of Various Types of Customers
Personal Accounts, Accounts of Other Customers, Norms for Opening Current Accounts,
Obtaining Photographs of Account Holders, Legal Entity Identifier
Operational Aspects of Deposit Accounts
Salient Feature of Deposit Accounts, Interest on Deposit Accounts, Prohibitions & Exemptions,
Inoperative Accounts & Unclaimed Deposits, Operational Instructions in Joint Accounts,
Nomination Facility, Other Operational Guidelines, Attachment Orders, Procedure for
Submission of Records to Statutory Authorities
Operational Aspects of Handling Clearing/Collection/Cash
Cheque Truncation System (CTS), RBI Guidelines on Collection of Instruments, Cash and its
Custody, Security Arrangements at Branches and ATMs
Banker’s Special Relationship
Mandate – Definition, Power of Attorney (POA) – Definition, Banker’s Lien, Right of Set-off,
Right of Appropriation
Foreign Exchange Remittance Facilities for Individuals
Evolution of FEMA, Definitions, Bringing in and Taking out Foreign Exchange, Inward
Remittances, Outward Remittances, Indo - Nepal Remittance Scheme
Operational Aspects of NRI Business
Permitted Accounts in India for NRIs and PIOs, Accounts in India of Foreign Nationals Visiting
India, Special Non-Resident Rupee Account – SNRR Account, Remittance of Assets Held by
NRIs/ PIOs, Acquisition and Transfer of Immovable Property in India by a Non-Resident Indian
(NRI), Creation of Charge on Immovable Property in India, Repatriation of Income and Sale
Proceeds of Assets Held Abroad by NRIs, Investments by NRIs/ PIOs
Foreign Currency Accounts for Residents and Other Aspects
Types of Accounts Permitted, Foreign Currency Denominated Accounts in India, Permitted
Foreign Currency Accounts Outside India, Remittance of Assets by Foreign Nationals not
Being PIOs, Modes of Acquiring Property Outside India by a Resident, Foreign Contribution
(Regulation) Act 2010
Cash Management Services and Its Importance
Developments in CMS, Importance of Cash Management System, Types of Cash
Management Services, Challenges and Issues
Payment and Collection of Cheques and Other Negotiable Instruments
Negotiable Instruments Act, Payment of a Cheque, Payment in due course – Section 10,
Liability of the Paying Bank – Section 31, Collection of Cheques – Duties of a Collecting Bank,
Endorsement of Cheques, Crossing of Cheques, Forged Instruments, Bouncing (Dishonour)
of Cheques, Cheque Truncation System
Responsibility of Paying Bank
Negotiable Instruments Act and Paying Banks, Liability of Paying Banker when Customer’s
Signature on the Cheque is Forged, Payment to be in Due Course for Bank to Seek Protection,
Payment in Good Faith without Negligence of an Instrument on which Alteration is not
Apparent, Payment by Bank Under Mistake Whether Recoverable, Cheque Truncation
Responsibility of Collecting Bank
Statutory Protection to Collecting Bank, Duties of the Collecting Bank
Ancillary Services
Remittances: Introduction, Demand Drafts (DD) and Banker’s Cheques (BC), Mail Transfer
(MT), Telegraphic Transfer (TT), National Electronic Funds Transfer System (NEFT), Real
Time Gross Settlement System (RTGS), Electronic Benefit Transfer (EBT) Scheme, Mobile
Banking in India, Electronic/Digital Payments, Safe Deposit Lockers, Portfolio Management
Services, Merchant Banking, Government Business, Levying of Service Charges
Financial Inclusion & Financial Literacy
Financial Inclusion by Extension of Banking Services, Use of Mobiles/Tablets in Financial
Inclusion Drive, Financial Literacy, Rural Self Employment Training Institutes (RSETI)
Customer Service Guidelines
Customer Service in Banks, Policy for General Management of the Branches, ATM
Operations, Security Issues and Risk Mitigation Measures, Service at the Counters,
Information to the Customers, Special Arrangements at Branches, Other Provisions
Duties & Rights of a Banker and Customer Rights
Duty of Secrecy & Confidentiality, Duty of Reasonable Care, Garnishee or Attachment Order,
Bank’s Rights, Customer Awareness, Banking Codes and Standards Board of India,
Obligations on the Customer
Grievance Redressal & RBI Integrated Ombudsman Scheme 2021
Model Policy on Grievance Redressal, Internal Machinery to Handle Customer Complaints/
Grievances, The RBI - Integrated Ombudsman Scheme
The Consumer Protection Act, 2019: Preamble, Extent and Definitions
Purpose of The Act, Preamble and Extent, Act not Overriding on Any Other Law, Salient New
Aspects of CPA 2019, Definitions, Various Fora, Consumer Protection Councils, Central
Consumer Protection Authority, Consumer Disputes Redressal Commissions, Jurisdictions of
Commissions, Complaints to District Commissions, Complaints to State Commissions/
National Commission, Appeals Against Orders of District/ State Commission, Other Aspects,
Mediation Process, Product Liability, Unfair Contracts, Data Protection
The Right to Information Act, 2005
Applicability, Definitions, Right to Information, Obligations of Public Authorities, Designation of
Public Information Officers, Procedure for Obtaining Information, Disposal of Request, Appeal,
Orders in Appeal, Central Information Commission, State Information Commission, Penalties,
Act to Have Overriding Effect
MODULE B: FUNCTIONS OF BANKS
Principles of Lending, Different Types of Borrowers, and Types of Credit Facilities
Principles of Lending, Types of Borrowers, Types of Credit Facilities, Fund Based Working
Capital Facilities, Term/ Demand Loans, Non-fund Based Facilities, Other Credit Facilities
Appraisal and Assesement of Credit Facilities
Credit Appraisal, Credit Appraisal techniques, Methods of Assessment of Loans, Assessment
of Working Capital, Assessment of Term Loan
Operational Aspects of Loan Accounts
Interest Rates on Loans, Credit Management, Credit Monitoring, Common Operational
Terms/Aspects in Loan Functions, Operational Process of Handling Loans, Accounting
Aspects of Loan Products, Basic Operating Instructions on Loan Products, Operating Manual
for Loans and Advances, Sample Operating Instructions, Operational Aspects of a Few
Common Loan Products, Guidelines on Recovery Agents Engaged by Banks, Fair Practices
Code for Lenders
Types of Collaterals and Their Characteristics
Effectiveness of Securities, What are ‘Secured Loans’ and ‘Unsecured Loans’?, Types of
Securities, Land and Buildings, Goods, Documents of Title to Goods, Advances against Life
Insurance Policies, Advance Against Shares, Advance Against Debentures, Loan against
Book Debts, Loan against Term Deposits, Loan against Gold Ornaments, Supply Bills, Vehicle
Finance
Different Modes of Charging Securities
Meaning and Essentials of a Contract, Contract of Agency, Contract of Bailment, Types of
Charges, Registration of Charges
Documentation
Different Types of Documents, Documentation Procedure
Non-Performing Assets/ Stressed Assets
Definition, Income Recognition, Computation of Gross Advances, Gross NPA, Net Advances,
and Net NPA, Asset Classification, Provisioning Norms, Writing Off of NPAs, NPA
Management – Requirement of Effective Mechanism and Granular Data, Framework for
Resolution of Stressed Assets, Prudential Norms Applicable to Restructuring, Other Aspects
Important Laws Relating to Recovery Of Dues
Introduction to Recovery of Debts and Bankruptcy Act, 1993 (DRB), Introduction to SARFAESI Act,
Introduction To The Insolvency and Bankruptcy Code, Introduction To The Legal Services
Authorities Act, Introduction To The Law of Limitation
Contracts of Indemnity
Contract of Indemnity Defined, Distinctive Features of Indemnity Contract and Guarantee,
Rights of an Indemnity Holder, Implied Indemnity, Enforceability of Contract of Indemnity,
Scope and Application of Indemnity Contracts to Banks
Contracts of Guarantee & Bank Guarantee
Parties to the Contract, Basic Principles of Contract to be Complied, Consideration, The
Liability of the Surety, Continuing Guarantee, Revocation of a Continuing Guarantee, Death of
Surety, Variance in Terms of the Contract, Discharge of Principal Debtor, Forbearance to Sue,
Surety can Claim His Dues from the Principal Debtor, Security, Implied Promise by the
Principal Debtor to Indemnify the Surety, Misrepresentation Made by the Creditor, Co-sureties
for the Same Debt, Release of One Co-surety does not Discharge Other, Bank Guarantees,
Various Types of Bank Guarantees, Banker’s Duty to Honour Guarantee, Issuance of Bank
Guarantee – Precautions to be Taken, Payment Under Bank Guarantee – Precautions to be
Taken
Letters of Credit
Letters of Credit – General Consideration, Parties to a Letter of Credit, Types of Letters of
Credit, Documents Under a Letter of Credit, Uniform Customs and Practices for Documentary
Credits – UCPDC 600, Payment Under Letter of Credit – Primary Obligations of Banks
Deferred Payment Guarantee
Purpose of Deferred Payment Guarantee, Method of Payment
Laws Relating to Bill Finance
Class of Bills and Laws Governing Bills, Classification of Bills, Various Types of Bill Finance,
Bill Finance and Legal Position of a Banker
Credit Cards, Home Loans, Personal Loans, Consumer Loans
Credit Card, Home Loans, Personal Loans, Consumer Loans
Priority Sector Advances
Applicability, Targets/Sub-Targets for Priority Sector, Categories of Priority Sector, Non-
Achievement of Priority Sector Targets, Common guidelines for Priority Sector Loans, Other
Modes of Lending to Priority Sectors, Other Aspects Related to Priority Sector Lending
Agricultural Finance
Short-Term Loans, Medium/Long-Term Loans, Crop Loan, Revised Scheme for Issue of Kisan
Credit Card (KCC), Selected Activities Under Agricultural Financing, Minimum Support Prices
Scheme, Prime Minister Fasal Bima Yojana (PMFBY)
Finance to MFIs/Co-Lending Arrangements with NBFCs
Background, Bank Borrowings - Source of Finance for NBFC’s, Bank Finance to NBFC’s, Bank
Loans to NBFC’s for On-Lending, Bank Loans to NBFCS-MFIs, NBFC-MFI – Channelising
Agent for Special Government Schemes, Co-Lending by Banks and NBFC’s to Priority Sector,
Framework for Scale Based Regulation (SBR) for Non-Banking Financial Companies
Micro, Small and Medium Enterprises in India
Aim of MSMEs, Micro, Small and Medium Enterprises Development (MSMED) Act, , Policy
Package for MSMEs – Credit/Finance, Measures for Promotion, Development and
Enhancement of Competitiveness of Micro, Small and Medium Enterprises, Delayed
Payments, Trade Receivables Discounting System (TReDS), Performance and Credit Rating
Scheme, Credit Guarantee Fund Scheme for Micro and Small Enterprises, Cluster Based
Approach in Financing MSMEs, Common Guidelines / Instructions for Lending to MSME
Sector
Government Sponsored Schemes
Deendayal Antyodaya Yojana – National Rural Livelihoods Mission (DAY-NRLM), Deendayal
Antyodaya Yojana – National Urban Livelihoods Mission (DAY-NULM), Pradhan Mantri Jan
Dhan Yojana (PMJDY), MUDRA Loans, Khadi Village Industries Commission (KVIC)
Self-Help Groups
SHG – Definition, Need for SHGs, Forming SHGs, SHGs Under DAY-NRLM/ DAY-NULM
Schemes, SHG-Bank Linkage Programme
MODULE C: BANKING TECHNOLOGY
Essentials of Bank Computerisation
Bank Computerisation, Networking Technologies in Banks, Uninterrupted Power System
(UPS), Core Banking, Data Warehousing and Data Mining
Operational Aspects of CBS Environment
Functions Performed by CBS, Flow of Transactions in CBS, The Accounting of Transactions
in CBS, End of Day (EOD) And Begin of Day (BOD) Operations, End of Day (EOD) Operations,
Password Control, Parameter/Master File, Logical Access Control, Operational Aspects of
Security Control in CBS, Role and Responsibilities of the Bank Under CBS
Alternate Delivery Channels – Digital Banking
Alternate Delivery Channels, Automated Teller Machines (ATMs), Electromagnetic Cards,
Electronic Banking, Customer Protection–Limiting Liability of Customers in Unauthorised
Electronic Banking Transactions, Harmonization of Turn Around Time (TAT) and Customer
Compensation for Failed Transactions Using Authorised Payment Systems
Data Communication Network and EFT Systems
Data Communication Networks, Network Scenario in India: Major Networks, Emerging Trends
in Communication Networks for Banking, Evolution of EFT Systems, Structured Message
Transfer System Using SWIFT, Automated Clearing Systems, Two-Level Funds Transfer
System, Emergence of Electronic Payment Systems in India
Digital Payment Systems – NPCI
Electronic Clearing Systems in India, National Payment Corporation of India (NPCI), Digital
Initiatives by the Government of India
Impact of Technology Adoption and Trends in Banking Technology
Trends in Technology Developments, Role and Uses of Technology Upgradation, Global
Trends in Banking Systems, Impact of Information Technology on Banks, Some emerging
technology trends in Banking
Security Considerations and Mitigation Measures in Banks
Risk Concern Areas, Different Types of Threats, Control Mechanism, Computer Audit,
Information System Audit (IS Audit), Information System Security (IS Security), Modus
Operandi of Online Frauds and Cyber Security Awareness, IT Resources Evaluation
Requirements, Disaster Recovery Management Objective, Legal Framework for Electronic
Transactions Information Technology Act, G. Gopalakrishana Committee Report, Cyber
Security Framework in Banks, Integrated Ombudsman Scheme, 2021 by RBI
Operational Aspects of Cyber Crimes/Fraud Risk Management in Cyber Tech
Fraud vs Crime, Phases of an Effective Incident Response Plan
Technology trends in Banking, e-RUPI, Fintech - RegTech, SupTech, Hashtag banking
etc.
e-RUPI, Fintech/Reg Tech/Sup Tech, Social Media Banking, Hashtag Banking, Account
Aggregators, Open Banking
MODULE D: ETHICS IN BANKS AND FINANCIAL INSTITUTIONS
Ethics, Business Ethics & Banking: An Integrated Perspective
Values and Ethics, Ethics and Business Values, Business Ethics – Definition, Principles and
Practice, An Ethical Crisis: Is Business Ethics an Oxymoron?, Ethical Foundation of Banking:
Finance Depends on Trust, Ethical Foundation of Being a Professional, Banking Ethics in
Global Context: Enron and Its Lesson, Global Financial Crisis, Ethics in Indian Context:
Satyam and Its Lessons, An Indian Bank Case Study
Ethics at the Individual Level
Values, Norms, Beliefs and Their Role, Core Values: The Value of a Value, Morality and
Personal Values, Value – Conflicts: How Should I Live?, Personal Ethics and Business Ethics:
Individual Integrity and Responsibility, The Golden Rule, Understanding Right and Wrong:
Doing the Right Thing, Ethical Reasoning and Real-World Application, Ethical Dilemmas:
Resolving Ethical Dilemmas, A Framework of Ethical Decision-Making
Ethical Dimensions: Employees
Abuse of Official Position: Insider Trading, Proprietary Data, Bribes, etc., Obligations to Third
Parties, Job Discrimination, Sexual Harassment, Managing Conflict of Interests, Fair
Accounting Practices: Related Party Transactions, HRM Ethics, Principles of Representation
and Work Environment, Employees as Ethics Ambassadors & Managers as Ethical Leaders
Work Ethics and the Workplace
What Is Work Ethics? Something Bigger Than the Self, Ethical Behaviour at The Workplace:
Benefits, Recognising Ethical Workplaces, Unethical Behaviours: Causes and Remedies,
Conducting Personal Business During Office Time, Taking Credit for Others’ Work, Ethical
Lapses and Organizational Culture, Ethics of a Banker, Whistleblowing in Banks,
Whistleblowing Law in India
Banking Ethics: Changing Dynamics
Ethics and Technology, Data Security and Privacy, Intellectual Property Rights, Patents and
Proprietary Rights, Ethics of Information Security

PAPER III – ACCOUNTING & FINANCIAL MANAGEMENT FOR BANKERS

MODULE A: ACCOUNTING PRINCIPLES AND PROCESSES
Definition, Scope and Accounting Standards including Ind AS
Nature and Purpose of Accounting, Historical Perspectives, New Accounting system / Value
system accounting Origins of Accounting Principles, Accounting Standards in India and its
Definition and Scope, Generally Accepted Accounting Principles of USA (US GAAP),
Overview of IFRSs, Difference between GAAP and IFRS, Transfer Pricing
Basic Accountancy Procedures
Concepts of Accountancy, Going Concern Entity, Double Entry System, Principle of
Conservatism, Revenue Recognition and Realisation, Accrual and Cash Basis
Maintenance of Cash/Subsidiary Books and Ledger
Record Keeping Basics, Account Categories, Debit and Credit Concepts, Accounting and
Columnar Accounting Mechanics, Journalising
Bank Reconciliation Statement
Recording Transactions in Cash Book, Transactions Contained in the Pass Book/Bank
Statement, Is Passbook a Mirror Image of Cash Book? Causes for Passbook and Cashbook
being different, Understanding Reconciliation, Preparing Reconciliation Statement, Need for
Bank Reconciliation, How to prepare a Bank Reconciliation Statement when extracts of Cash
Book and Pass Book are given? Adjusting the Cash Book balance, Advantages of Bank
Reconciliation Statement
Trial Balance, Rectification of Errors and Adjusting & Closing Entries
Meaning of a Trial Balance, Features and Purpose of a Trial Balance, Types of Trial Balance
and Preparation of a Trial Balance, Disagreement of a Trial Balance, Classification of Errors,
Location of Errors, Rectification of Errors, Suspense Account and Rectification, Rectification
of Errors when Books are Closed, Adjusting and Closing Entries
Depreciation & its Accounting
Meaning of Depreciation, Causes of Depreciation, Need for Depreciation, Factors of
Depreciation, Accounting Entries, Methods of Depreciation, Straight Line Method, Diminishing
Balance or Written Down Value (WDV) Method, Advantages and Disadvantages of Straight
Line Method, Advantages and Disadvantages of Written Down Value Method, Units of
Production Method, Sum of the Years’ Digits Method, Replacement of a Fixed Asset and
Creation of Sinking Fund, Amortisation of intangible assets
Capital and Revenue Expenditure
Expenditure, Distinction between Capital and Revenue Expenditure, Receipts
Bills of Exchange
Types of Instruments of Credit, Term and Due Date of a Bill, Certain Important Terms,
Accounting Entries to be Passed, Accommodation Bill, Bill Books
Operational Aspects of Accounting Entries
Peculiar Features of Accounting System in Banks, Accounting Systems of Different Banks,
Illustration
Back Office Functions/Handling Unreconciled Entries in Banks
Functions Performed by the Back Office, Reconciliation Function in Banks, Reconciliation of
Inter Branch/ Office Entries
Bank Audit & Inspection
Bank Audit, Emergence of Risk based Internal Audit, Types of Bank Audits Viz. Concurrent
Audit, Internal Audit, Statutory Audit, Role of Audit and Inspection
MODULE B: FINANCIAL STATEMENTS AND CORE BANKING SYSTEMS
Balance Sheet Equation
Balance Sheet Equation, Computation of Balance Sheet Equation
Preparation of Final Accounts
Preparation of Trial Balance, Adjustment Entries, Preparation of Financial Statements from
Trial Balance
Company Accounts – I
Definition and Types of Companies, Distinction between Partnership and Limited Liability
Company, Classes of Share Capital, Issue of Shares, General Illustrations, Non-voting Shares
Company Accounts – II
Form of Balance Sheet, Impact of Ind AS on Financial Statements
Cash Flow & Funds Flow
Cash Flow, Funds Flow Statement, Cash Flow Statement, Fund Flow and Cash Flow Analysis
Final Accounts of Banking Companies
Definition and Functions of a Bank, Requirements of Banking Companies as to Accounts and
Audit, Significant Features of Accounting Systems of Banks, Principal Books of Account,
Preparation and Presentation of Financial Statements of Banks, Accounting Treatment of
Specific Items, Preparation of Profit and Loss Account, Comments on Profit and Loss Account
Items, Important Items of Balance Sheet. Disclosure Requirements of Banks to be Added as
Notes to Accounts, Disclosures Prescribed by RBI Under Basel-III, Banks Listed on a Stock
Exchange, Implementation of Indian Accounting Standards (Ind AS)
Core Banking Systems & Accounting in Computerised Environment
Meaning of Computerised Accounting, Features of Computerised Accounting, Terms Used in
Computerised Accounting, Difference between Computerised and Manual Accounting,
Advantages and Disadvantages of Computerised Accounting, Functions Performed by
Computerised Accounting Softwares Available in the Market, Computerisation – Scope and
Experiences in Banking, The Core Banking Components, Information Security, Internet and
World Wide Web – Influences on Banking
MODULE C: FINANCIAL MANAGEMENT
An Overview of Financial Management
Forms of Business Organisation, Financial Decision making in a Firm, Objectives of Financial
Management, The Fundamental Principles of Finance, Building Blocks of Modern Finance,
Risk-Return Trade off, Agency Problem in Financial Management, Business Ethics & Social
Responsibility, Organisation of the Finance Function, Relationship of Finance to Economics
and Accounting, Emerging Role of the Financial Manager in India
Ratio Analysis
Meaning of Accounting Ratios, Classification of Ratios, Uses of Accounting Ratios, Limitations
of Accounting Ratios, Calculation and Interpretation of Various Ratios, Different Users and
Their Use of Ratios
Financial Mathematics - Calculation of Interest & Annuities
What is Simple Interest? What is Compound Interest? Fixed and Floating Interest Rates,
Front-end and Back-end Interest Rates, Calculation of Interest Using Products/Balances,
What are Annuities? Calculating the Future Value of an Ordinary Annuity, Calculating the
Present Value of an Ordinary Annuity, Calculating the Future Value of an Annuity Due,
Calculating the Present Value of an Annuity Due, Repayment of a Debt
Financial Mathematics - Calculation of YTM
Meaning of Debt, Introduction to Bonds, Terms Associated with Bonds, Types of Bonds,
Optionality in Bonds, Valuation of Bonds, Bond Value with Semi-annual Interest, Current Yield
on Bond, Yield-to-Maturity of Bond, Theorems for Bond Value, Illustrations, Duration of Bond,
Properties of Duration, Bond Price Volatility, Problems and Solutions
Financial Mathematics - Forex Arithmetic
Fundamentals of Foreign Exchange, Indian Forex Market, Direct and Indirect Quote, Some
Basic Exchange Rate Arithmetic, Forward Exchange Rates
Capital Structure and Cost of Capital
Meaning of Capital Structuring, Leverage/Gearing, Factors Influencing Decision on Capital
Structuring, Theories/Approaches on Capital Structuring, Net Income Approach, Net
Operating Income Approach, Traditional Position, Assumptions in the Approaches on Capital
Structuring, Taxation & Capital Structure, Cost of Debt, Preference, Equity, Determining the
Proportions, Weighted Average Cost of Capital (WACC), Factors Affecting the WACC,
Weighted Marginal Cost of Capital, Determining the Optimal Capital Budget, Divisional and
Project Cost of Capital, Floatation Cost and the Cost of Capital, Misconceptions surrounding
the Cost of Capital
Capital Investment Decisions/Term Loans
Discounted and Non-Discounted Cash Flow Methods for Investment Appraisal, Basic
concepts of term loans, Deferred payment Guarantees, Project financing, Difference between
term loan appraisal and project appraisal
Equipment Leasing/Lease Financing
Meaning of a Lease, Features of a Lease, Types of Leases, Rationale for Leasing, Contents
of a Lease Agreement, Legal Aspects of Leasing, Finance Leases, Operating Leases,
Accounting of Lease Transaction in the books of Lessor and Lessee, Leasing as a Financing
Decision
Working Capital Management
Working Capital Cycle, Cash and Marketable Securities, Accruals, Trade Credit, Working
Capital Advance by Commercial Banks, Cash Budget Method of Lending, Regulation of Bank
Finance, Public Deposits, Inter- Corporate Deposits, Short-term loans from Financial
Institutions, Rights Debentures for Working Capital, Commercial Paper, Factoring & Forfaiting
Derivatives
Characteristics & Functions of Derivatives, Users of derivatives, Futures, Forward Rate
Agreement (FRA), Swaps, Options
MODULE D: TAXATION AND FUNDAMENTALS OF COSTING
Taxation: Income Tax/TDS/Deferred Tax
Overview of Income Tax Act, Basic Overview of Deductions in Respect of Certain Incomes &
Deduction 80QQB, 80RRB, 80TTA & 80U, TDS/TCS, Returns, Refund & Recovery
Goods & Services Tax
Meaning of Direct & Indirect Tax, Introduction to GST
An Overview of Cost & Management Accounting
Cost Accounting: Evolution, Meaning, Objectives and Scope, Concepts of Costs,
Classifications and Elements of Cost, Cost Centre and Cost Unit, Methods and Techniques of
Costing, Cost Accounting Standards, Management Accounting: Evolution, Meaning,
Objectives and Scope. Tools and Techniques of Management Accounting, Relationship of
Cost Accounting, Financial Accounting, Management Accounting and Financial Management
Costing Methods
Unit and Output Costing, Job Costing: Job Cost Cards, Collecting Direct Costs, Allocation of
Overheads and its Applications, Batch Costing: Features and Applications, Contract Costing:
Features, Distinction between Job and Contract Costing, Progress Payments, Retention
Money, Escalation Clause, Contract Accounts, Accounting for Material, Accounting for Plant
Used in a Contract, Contract Profit and Accounting Entries, Process Costing: Features,
Applications and Types of Process Costing, Process Loss, Abnormal Gains and Losses,
Equivalent Units, Inter-Process Profit, Joint Products, By-Products and Accounting, Service
Costing: Features and Applications, Unit Costing and Multiple Costing, Application,
Identification of Cost Unit and Cost Determination and Control
Standard Costing
Definition, Significance and Applications, Various Types of Standards, Installation of Standard
Costing System—for Material, Labour, and Overhead, Variance Analysis for Materials, Labour
and Overheads and Accounting Treatment of Variances, Benchmarking for Setting of
Standards, Variance Reporting to Management
Marginal Costing
Meaning, Advantages, Limitations and Applications, Breakeven Analysis, Cost-Volume Profit
Analysis, P/V Ratio and its Significance, Margin of Safety, Absorption Costing: System of Profit
Reporting and Stock Valuation, Difference between Marginal Costing and Absorption Costing,
Income Measurement under Marginal Costing and Absorption Costing
Budgets and Budgetary Control
Budget Concept, Manual, Fixed and Flexible Budgets, Preparation and Monitoring of Various
Types of Budgets, Budgetary Control System: Advantages, Limitations and Installation, Zero
Based Budgeting, Programme and Performance Budgeting

PAPER IV – RETAIL BANKING & WEALTH MANAGEMENT

Module A: Retail Banking
Retail Banking: Introduction
Characteristics of Retail Banking; Advantages of Retail Banking; Constraints in Retail Banking;
Evolution of Retail Banking; Prerequisite for Success of Retail Banking; Challenges for Retail
Banking Future of Retail Banking
Retail Banking: Role within the Bank Operations
Business Models
Applicability of Retail Banking Concepts and Distinction between Retail and
Corporate/Wholesale Banking
Applicability of Retail Banking Concepts; Distinction between Retail and Corporate/ Wholesale
Banking
Branch Profitability
Banking System: An Introduction; Banking in India; What is Profitability? What is Profit? Gross
Profit, Operating Profit and Net Profit; Profit and Profitability in the context of Banking;
Traditional Measures of Profitability; The ROA (Return on Asset); Return on Equity (ROE) for
Banks; Branch Operating Efficiency; Strategies for Improving Efficiencies of Banking
Operations; Factors Affecting Profitability of Banks in India; Profitability Analysis of Bank
Branches; Steps to Improve Branch Profitability; Essential Factors to Make Continuous
Improvement in Profitability
Module B: Retail Products and Recovery
Customer Requirements
Maslow’s Theory and Customer Requirements; Customer Requirements about Service Quality
Product Development Process
Product Development Process; Product Life Cycle; Product Lines of a Banker; Deposit
Products or Liability Products; Credit Products or Asset Products; Other Products and
Services; Other Fee Based Services – Distribution of third party products; New Product
Development; Stages in New Product Development; Constraints in New Product
Development; Product Management; Product Policy
Credit Scoring
What is a Credit Score?; Evolution of Credit Scoring; What is a Good Credit Score?; Credit
Scoring Model; Managing the Credit Score; Positive Side of Credit Score; Warning Signs in
Credit Score; Credit Information Companies in India; Issues in Credit Scoring; Mistakes in
Credit Scoring; Troubleshooting Credit Score
Important Retail Liability Products
Demand Deposits : An Introduction; Current Deposit: An Introduction; Main features of Current
Deposit Account; Advantage of Current Deposit Account; Documents required for opening
various types of Current Accounts; Opening of Current Account; Operational Instructions in
Current Account; Transfer of Accounts; Inoperative Accounts; Closure of Current Account;
Savings Bank Account: An Introduction; Advantages and Importance of Savings Bank
Deposits to Customers; Who Can Open a Savings Bank Account?; Deregulation of interest in
Savings Deposit Account; Maintenance of Balance in Savings Bank Account and Interest
Payment; Restrictions on Transactions in SB Account; Services offered in Savings Bank
Accounts; Time Deposit – An Introduction; Periodicity of Time Deposit; Operational
instructions; Interest on Fixed Deposit; Term Deposit accounts of minors; Premature Payment
of FD; Operational Issues of FD; Advances Against Bank’s own Time Deposit Receipts;
Renewal of FD; Recent Rule of RBI on overdue FD; Form 15 G/ 15 H; Deposit of TDS to
Income Tax Department by Banks; 2 in 1 Account; Recurring Deposit (RD)
Important Retail Asset Products
Home Loans; Housing Loan under Prime Minister’s Awas Yojana (PMAY); Home Improvement
Loans; Home Decor Loans; Auto/Vehicle Loans; Personal Loans; Educational Loans; Other
Retail Loans; Processing of Retail Loans
Credit and Debit Cards
Credit Cards; Charge Cards; Pre-paid Cards; Debit Cards; Co-branded Cards; Contactless
Cards
Remittance Products
Electronic Payment Systems; National Electronic Funds Transfer (NEFT); Real Time Gross
Settlement (RTGS); Electronic Clearing Services (ECS); National Automated Clearing House
(NACH) System; Aadhaar enabled Payment System (AePS); Bharat Bill Payment System
(BBPS); Benchmarking India’s Payment System
Digitisation of Retail Banking Products
Technology in Retail Banking; Technology Processes in Retail Banking; Some Important User
Friendly Features; Customer Analytics; Institute for Development and Research on Banking
Technologies (IDRBT); Indian Financial Network (INFINET); Structured Financial Messaging
System (SFMS); National Financial Switch (NFS); Indian Banking Community Cloud (IBCC);
Wealth Management Solutions; Digital Lending
Role of AI and Technology in Retail Banking
Dimensions of Banking Technology; Banking Today; Relationship between Banking and
Technology; Evolution of Banking Technology; A New Era in Banking; Evolution of Banking
Technology in India; Challenges towards adoption of Technology by Indian Banks; Technology
in Retail Banking; Benefits of Technology in Retail Banking; Artificial Intelligence (AI);
Difference between Artificial Intelligence (AI) and Automation; Evolution of Artificial
Intelligence; Artificial Intelligence Industry in India; Artificial Intelligence in Indian Banking
Industry; Indian Banks and the Technology; Why AI in Banking Industry?; Benefits of Artificial
Intelligence Technology in Banking and Finance; Artificial Intelligence in Retail Banking;
Artificial Intelligence in Retail Banking in India; The Challenges Facing India’s AI
Development; Benefits of AI in Retail Banking
Recovery of Retail Loans
Repayment in Retail Loans; Default and Re-scheduling in Retail Loans; Monitoring of Loan
Accounts; Classification of Irregular Loan Accounts; Recovery Policy of Banks; Securitization
and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002
(SARFAESI Act); Debt Recovery Tribunal (DRT); Recovery through Lok Adalat; Engaging
Direct Recovery Agents
Management Information Systems
The main elements of MIS; Role of Management Information Systems; Role of MIS in
Improving decision making; Role of MIS in Banking Industry; Designing MIS for a Bank; Issues
Related to Management Information System (MIS); Suggestions for Solution to MIS related
Issues
Securitization
Securitization of Assets
Module C: Support Services – Marketing of Banking Services/Products
Marketing – An Introduction
Marketing in Retail Banking; Marketing Mix in Retail Banking
Delivery Channels in Retail Banking
Channel Experience; Physical/Direct Channels – Branch; Automated Teller Machines; Point
of Sale Terminal; Mobile Banking; Internet Banking; Customer’s Liability on Unauthorized
Electronic Transactions
Delivery Models
Delivery Models; Internal Customers – Staff at the Branch Level; Dedicated Marketing
Managers; Direct Selling Agents (DSAs); Tie-up with Institutions/OEMs/Dealers, etc.
Customer Relationship Management in Retail Banking
Customer Relationship Management in Retail Banking; Why CRM?; Implementation Aspects
of CRM in Banks; Implementation Process of CRM in Banks; Implementation Stages in CRM;
Benefits of CRM; Impact of CRM on Customer Satisfaction
Service Standards for Retail Banking
Members of BCSBI; Main Aims and Objects; Code of Banks’ Commitment; Code of Banks
Commitment to Micro and Small Enterprises; Function of BCSBI; Code Compliance Rating;
Customer Grievances Handling Mechanism; General Information
Marketing Information Systems- A Longitudinal Analysis
Functions of MKIS; Components of MKIS; The MKIS Model; Observations; Usage of
Computers in MKIS; Supports for Marketing Management; Supports for Marketing Mix
Decisions; Use of Decision Models; Performance of MKIS; Recommendations; Advantages of
MKIS
Module D: Wealth Management
Importance of Wealth Management
Wealth Management – Broad View; Wealth Management Business Structures; Wealth
management process; Wealth Management Products and Services; Alternative asset; Bond;
Insurance; Mutual fund; Real estate Service; Retirement Planning; Strategic Business
Strategy; Will Writing; Private Wealth Management; Personal Financial Planning; Wealth
Management Assessment; Private Banking; Benefits of Wealth Management; Importance of
Wealth Management
Investment Management
Element of Investment; Basics of Investment Management; Steps in Investment Management;
Investment Banking; Services being offered by Full-service Investment Banks; Investment
Bank Organizational Structure; Investment Management Vs Investment Banking; Portfolio
Management; Objectives of Portfolio Management; Key Elements of Portfolio Management;
Portfolio Management Vs Investment Banking; Role of Portfolio Manager; Portfolio
Management Service Vs Mutual Funds (MFs); Types of Portfolio Management Services; Steps
of the Portfolio Management Process; Advantages of Portfolio Management Services;
Disadvantages of PMS; Recent developments in the Portfolio Management Services area in
India
Tax Planning
Classification of Tax Structure in India; Financial Year; Assessment Year; Previous Year;
Concept of Previous Year & Financial Year vis-a-vis Assessment Year; Residential Status for
Income Tax; A few important terms in Income Tax; Heads of Income for computation of the
total income; Income Tax Slab rate for FY 2021-22 (AY 2022-23); Conditions for opting New
Tax Regime; Example for Old Tax Regime Vs New Tax Regime & which is better; Income Tax
Slabs for non-individual entities; Investment Products for Tax Savings; Estate Planning-Tax
Planning through Wills/ Trusts; Capital Gains Tax
Other Financial Services Provided by Banks
Distribution of Third Party Products in Retail Banking; Mutual Fund Business; Insurance
Business; Some Social Security Insurance Schemes; Cross Selling; Depository Services by
Banks; Portfolio Management Services; Factoring; Other Agency Business by Banks
Additional Reading Material on Home Loans
Lender’s Appraisal Procedure
Appraisal Procedures; Application Form; Documents to be Submitted for Availing a Home
Loan; Application Received through Agent; Appraisal of Loan Request; Other Relevant Issues
at Pre-sanction Stage; Documentation; Mortgage; Registration of Documents; Detection of
Forged and Fabricated Title Deeds; Other Securities; Registration of Charges with CERSAI
on Security Internet; Monitoring; Closure of Account; Home Loan Frauds
Housing Finance and Tax Planning
Tax Benefits in Respect of Housing Finance
Mortgage Advice
Development of “Home Information Packs”; Time Value of Money-interest and Annuities;
Capital Gains; Loan Calculator and Loan Amortization Schedule
Valuation of Real Property
Who does Valuation?; Land with Building; Life of Structures; Sinking Fund; Reverse Mortgage

IMPORTANT RULES/ INFORMATION FOR CANDIDATES

1. ADMIT LETTER OF EXAMINATIONS:
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reason.
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Venue and time slots will be available for download 10-15 days prior to the date of
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'Examination/Courses>Admit Letter"
e. For downloading and printing of admit letter from the above mentioned website,
candidates will have to enter the following:
i. Membership or registration number as login id
ii. Edit profile password.
iii. If candidates do not remember their Edit profile password, they have to click on
the 'Forgot password/ Get Password' button after entering the Membership or
Registration number. On clicking fresh edit profile password will be sent to their
registered email id.
f. Candidates are required to produce printed copy of admit letter along with
Membership identity card or any other valid photo ID card in original (Aadhaar
card/ e-Aadhaar/ Employer's card/ PAN Card/ Driving License/ Election voter's card/
Passport etc.) at the examination venue.
g. In the absence of printed copy of Admit Letter and Original Photo Identity Card,
candidates will be denied permission to write Examination.
h. Admit letter is valid only for the examination, date/s and centre/venue mentioned in
the admit letter.
2. MOBILE PHONES
Mobile phones and other electronic/ smart gadgets (except calculator as permissible)
are not allowed in the examination hall. It is clarified that mere possession of mobile
phone and other electronic/ smart gadgets in the examination hall whether in switch
off mode or silent mode shall also be deemed to be resorting to adoption of unfair
means in the examination.
3. USE OF CALCULATOR
a. Candidates will be allowed to use battery operated portable calculator in the
examination. The calculator can be of any type up to 8 functions i.e. (Addition,
Subtraction, Multiplication, Division, Percentage, Sq.-root, Tax+ and Tax -), 12 digits.
b. Attempt to use any other type of calculator not complying with the specifications
indicated above or having more features than mentioned above shall tantamount to
use of unfair means. Scientific calculator is not allowed.
4. OTHER RULES/ INFORMATION
a. Candidates should ensure that they sign the Attendance Sheet.
b. Candidates are advised to reach the Examination Venue before the reporting time
mentioned in the admit letter. No candidate/s will be permitted to enter the
Examination Venue after the gate closing time mentioned in the admit letter.
 c. No candidate will be permitted to leave the examination venue in the first 60
minutes from the scheduled start time of the examination.
d. Candidates should occupy the seat allotted to them at the examination hall on
the exam day.
e. Candidates would be able to login to the system only with the password mentioned
in their Admit Letter. This password should not be disclosed to others. Keep it safe to
avoid the possible misuse.
f. If the examination could not commence on scheduled time or there is delay due to
Failure of power, Technical snag of whatsoever nature or for any such reason having
bearing upon the conduct of examination; candidates have to:
i. Wait till resumption of power supply/ solving of technical snag.
ii. Take-up the examination at other venue arranged by the examination
conducting authority.
iii. Follow instructions given by the examination conducting authority.
g. Candidates are required to strictly follow all the instructions given by the examination
conducting authority during the examination and adhere to Rules of the examination.
h. Violation of any of the Rules/ Instructions, misuse of the Admit Letter will be
considered to be an act of serious misconduct and the Institute will take action as per
the Rules of the examination, which will also be reported to the employer of the
candidate.
5. RULES, PENALTIES FOR MISCONDUCT/ UNFAIR PRACTICES:
a. Communication of any sort between candidates or with outsiders is not permitted and
complete silence should be maintained during the examination.
b. Copying answers from other candidates/ other printed/ Electronic material or
permitting others to copy or consultation of any kind will attract the rules relating to
unfair practices in the examination.
c. No candidate shall impersonate others or allow others to impersonate himself/ herself
at the examination.
d. No candidate shall misbehave/ argue with the Examination Conducting Authorities at
the centre.
e. Candidates have to compulsorily return any papers given including that given for
rough work to invigilator before leaving the examination hall.
f. Candidates should not possess and/ or use books, notes, periodicals, etc. in the
examination hall at the time of examination/ or use mathematical tables, slide rules,
stencils etc. during the examination.
If any candidate violates any of the above rules, it will be considered to be an act of
misconduct and he/she will be liable for punishment.
PLEASE REFER INSTITUTE'S WEBSITE UNDER THE MENU “EXAM RELATED”
FOR DETAILS OF DEBARMENT PERIOD FOR UNFAIR PRACTICES ADOPTED BY
CANDIDATES DURING CONDUCT OF INSTITUTE'S EXAMINATIONS.
6. RESULT ADVICE/ CONSOLIDATED MARKSHEET/ FINAL CERTIFICATE
a. Result Advice of candidates will be hosted on Institute's website on declaration of
result, which can be downloaded by the candidates.
b. Consolidated mark sheet for candidates completing examination having more than
one subject, will be available on the Institute's website after the declaration of results.
Candidates can download the same after entering login credentials using their
membership number and edit profile password.
c. Final certificate: Digitally Signed Certificate will be issued to the candidates who have
enrolled and passed the examination. The Certificate will be emailed to the email-id
of the candidate registered with the Institute, within 3 weeks from the date of
declaration of result.
d. Always visit the website one day prior to the examination for any important updates
on the exam/center/venue etc.
e. In the event of any dispute between the Institute and the member, only Competent
Courts in Chennai, Kolkata, New Delhi and Mumbai alone have the jurisdiction to
 entertain the dispute.
f. Candidates are advised to read the IMPORTANT RULES/INFORMATION FOR CANDIDATES
OF JAIIB/DB&F/CAIIB/DIPL & CERTIFICATE EXAMINATIONS on the website i.e.
www.iibf.org.in
INTELLECTUAL PROPERTY RIGHTS
“The Institute conducts its examinations through Multiple Choice Questions (MCQs). These
MCQs are part of the Question Bank of the Institute and its Intellectual Property. As a matter
of policy, these MCQs and their answers will not be shared by the Institute with the candidates
or others and no correspondence in this regard will be entertained."
CONTACT DETAILS:
Register your queries through website www.iibf.org.in > Members/ Candidates Support
Services (Help) or email all your queries to [email protected]
MEMBER SUPPORT SERVICE OFFICE:
Indian Institute of Banking & Finance
193-F, Maker Towers, 19th Floor,
Cuffe Parade, Mumbai - 400 005
Tel.: 022-2218 3302/ 2218 5134
FOR TRAINING/ CONTACT CLASSES RELATED QUERIES CONTACT:
Leadership Centre
Indian Institute of Banking & Finance
Kohinoor City, Commercial-II, Tower-I, 3rd Floor,
Kirol Road, Off L. B. S. Marg, Kurla West, Mumbai 400 070.
Tel.: 022 6850 7000
E-mail: [email protected]
PROFESSIONAL DEVELOPMENT CENTRES
South Zone North Zone East Zone West Zone
Indian Institute of Indian Institute of Indian Institute of Indian Institute of
Banking & Finance Banking & Finance, Banking & Finance Banking & Finance
No.94, Jawaharlal Nehru C-5/30, Safdarjung Avani Heights, 2nd 192-F, Maker Towers,
Road, Development Floor, 19th Floor, Cuffe
(100 Feet Road), Area(SDA), 59A, Jawaharlal Nehru Parade
Opp.Hotel Ambica Near SDA Local Road, MUMBAI - 400 005
Empire, Vadapalani, Shopping complex Kolkata - 700020 Email:[email protected]
Chennai - 600 026. Outer Ring Road, Opp Tel: 033-46032850
Tel:044 IIT Delhi, Email:[email protected]
24722990/24727961 NEW DELHI-110 016
Email:[email protected] Tel:011-2653 2194 /
2191 (office)
Email:[email protected]

CORPORATE OFFICE: Indian Institute of Banking & Finance, Kohinoor City,

Commercial-II, Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai - 400 070
Tel.: 022-6850 7000