In the Act stage, we will standardize the improvements that worked best.
This means
documenting the new processes like peak-hour scheduling, the queue system, and the
express lane, making them part of Jollibee’s standard operations.
All employees will be trained equally to ensure both male and female staff can perform
the same tasks, supporting gender fairness.
We will also recognize staff performance and continue monitoring service quality to
make sure the improvements are sustained and adjusted if needed
● Standardize Effective Practices
○ Make the successful improvements (like express lanes, queue system, and
peak-hour staffing) a permanent part of standard operations.
● Document Procedures
○ Write down clear SOPs (Standard Operating Procedures) so all staff know
exactly what to do during peak hours.
● Train and Empower Employees
○ Provide training so both male and female staff can handle different tasks equally
(cashier, service, kitchen).
● Recognize Staff Contributions
○ Appreciate and reward employees who adapt well to the changes, promoting
motivation and fairness.
● Continuous Monitoring and Adjustment
○ Regularly check customer feedback and service speed, then refine the system
when needed.
