I

Give information
Subject line Re the info you wanted, here is ...
team
The subject line should be a short, clear summ
ary Have a look at this. Then please Jorward it to the other
when
of the contents of the email. This is impo rtant members.
people look for old emails in their folders. l've spoken to ... and she says that ...
Give news
Opening Good news! You'll be pleased to hear that ...
just the
You can begin with Hi/ Hello + first name , or I have some bad news. Unfortunately, ...
, or no name at ail - just start the
person's first name
more fprm al open ings see Ask for action/help
message immediately. For
1 Could you ... ?/ Could you do me afavour?
Unit 52.
of Thanks - l'd really appreciate your help on this.
There might then be one or two short sentences
Offer action/help
social English such as:
Do you want me to ... ?
It was good to speak to you yesterday. Shall I ... ?
Hope you're well.
Attach a docu ment
Great to meet you last week. me
Please find attached ... Could you have a look and let
know what you think? l'd be grateful for any sugge stions.
lntroducing the subject of the ema il
replying
Nex.t cornes the reason for writing. If you are Apol ogize
to another person's email, or follow ing up a phon e call, Sarry about ... It was my fault entirely.
youc an say: l'll make sure it doesn't happen again.
Thanks for this. Sarry I haven't got back to you (= replied) Promise action
sooner. l'll ...
Thank you for your email requesting information about
.. . l'll /ook into it. (= try to discover the facts)
Re (= regarding) / Abou t our phone call the other day .. . l'll chase it up. (= find out what is being clone)
Further to/Followin g our call, ... Suggest action
If there is no previous context, then begin with: How about ... (+ -ing)?
I'm writing about ... Perhaps you could . .. .
Just a short note tolet you know that ... We might also need to ... What do you think?
the Let me know what you think.
It can help to establish a context tµ you mention to the
name of a third party who you bbth know : . If you think of a poin t that is not direc tly relat ed
way) .
body of the email, you canu se ~TW (= by the
I understand from Hiroto tha~ ...
I was given your email address by Claudette Blanchard
at BTW - give my regards to Henrik when you see him.
Global Networks. •
Closing
give
Clarifying If appropriate, show that you are avail able to
n wants. If more help:
You may not understand what the other perso
s clear).
so, your first response is to clarify (= make thing Please get back to me (= contact me again ) if you need
want more information.
Thanks for the email, but I'm not sure what action you
me to take. Can you please clarify? If you need any help, just let me know.
Are you saying that ... ? Make a reference to the next contact:
I understand that you want me to ... Is this right? l'll be in touch soon.
Let's talk soon.
Body of emai 1
I'll give you a cal/ sometime next week.
Here are some typical phrases.
Are we sti/1 OK for Friday?
Ask for information See you at the conference!
Could you/ Please send me ... Kind
The final line can be Best wishes / Best regards/
l'd like to know ... In particular, ...
regards + your name, or just your name .
I need ... asap (= as soon as possible).
 /
I
,t exercises:.
the correct word in italics. 49.5 Complete the sentences with these prepositions:
4 9.1 Underline about, back, for, in, lnto, on, to, up.
1 How are I go things over there in Riyadh 7
1 l'm writing . the issues you raised in the meeting.
2 lt was fine Igood to speak to you yesterday.
2 Thanks for th1s. Sarry I haven't got _ _ to you sooner.
- 3 Jus~ a note to let/ make you know that the publicity
3 Please forward this _ _ the other team members.
material is back from the printers.
4 l'd really appreciate yo~r help _ _ this.
4 1understand / have knowledge from Dieter in Hamburg
5 l'd be grateful _ _ any suggestions.
that you have some data on the recent sales promotion.
6 1'11 look _ _ it and find out what's going on.
5 Thanks for this. Sarry I haven 't got you back I got back to
7 1'11 chase it _ _ and see what progress has been made.
you sooner.
8 1'11 be _ _ touch soon.
6 Please get back to me if you need more
information I informations. 49.6 Put paragraphs a-d in each email into the most
7 Let's talk I ta/king soon. likely order. Write the order at the bottom.

[ ic
8 / give / l'II give you a call sometime next week.

49.2 Match the beginning and end of each phrase.

~ To ••• ] [Emm~ Oubob; =
Send Subject: [ Re: meeting with Mr Gupta
Find a solution that uses every item. r-· ____,
I-Hi Emma
a Please ~ do me a favour?
b I need send me the sales figures? • a They asked a lot of questions about price, and
customization of our products for the lndian market.
c How_about send you 'the sales figures?
b Just a short note to let you know that the meeting with Mr ·'·\\.1 1
d Could you send me the sales figures. ~,
Gupta and his business associates was a great success. :l
:

e Could you send you the figures when I get them. ,

. c Thanks in advance.
f Re the sales figures asap.
d l'd like to know whether we can offer them a more basic product .: ;
g 1'11 the sales figures, l've attached ... ! at a tower price. Could you look into this? .,. ,: .

1
h Shall I asking Pam to send us the figures? -· •
~~-
Daniel ,..,,.. _I
'L------ _ p; %} _; - jl ;., ~ :;;_ 2 ,... 1 ::U CU-.- __ i J
1

49.3 Look back at Exercise 49.2. Find:

1 Tl;iree phras~s that ask for information D D D ~ -·, fTo.:7 .@=an=iÎn::]=W=ill=iam=s=·===================!
One phrase that gives information D Send ; Subje,:t: [Re: meeting with Mr Gupta 1•
2
One phrase that asks for help D n 11
3 a 1'11 see you on Thursday anyway - let's discuss it further then. ~-
4 One phrase that offers help D • b l've spoken to the production guys and they've put together ~ .
5 One phrase that promises action D a few ideas. Have a look at the attached document and let me -~ 1•
6 One phrase that suggests action 0. l
.t know what you think.
•
• 1 '.-0 •

1
c Dan - thanks for this. Sorry I haven't got bac~ to you sooner. /~ l
49.4 Complete the sentences with the words in the box.
1d What's the
next step? S_h~II I set up a conference call between ~
.;J~ [
l
1you, me and the Production Manager?
appreciate attached chase clarify
forward further plea-sed unfortunately
~~~~ ~1-
1 Good news! You'II be pleased to hear that we
J-==:. ~ -. '. '" . . - s q - • » ' . < ·? .i:
won the Datura contract. 1'11 send more-details soon.
1 {?.'g f -
11 To ••• 1 Emma Dub<>s • If
L__Send _ Subject: Lpreparation for c~nference call I ft
2 1have some bad news. _ _ _ , we didn't get the
r---~=----~ =:::===== ======= ======= ===:::::;:! f[j
Zeta contract. !a Following our discussion on Thursday, l've now made some ( • ~
3 _______ _ to our call, here is an estimate for the i co~ments on the doc Y?U sent. l'm attachinQ it again here - ·,. 1

you Il see my comments In red. ff

work you require.
b Btw give my rega_rds to Axel when you see him. _ -: /;
4 l'm not sure what this means. Can you please
_____ ? c If you need anyth~ng else before the call, just let me know. _ .·.~ 11
1
d Please forward th1s doc to everyone who will be attending the !
5 Could you do me a favour? 1 need all the background C Il
conference cati.
info you have on Data Services Inc. Thanks - I' d really 2' r
Daniel
_ _ _ _ _ your help on this. :::=====-,...1~~_......,.,...
•-, ,.,....,.~--""""-"'"' _ _~ ~ , _ . li 1,; ~> \-,;: 1~
Isop- " ~ : : ; J I

•·.
6 Have a look at this. Then please . - - - - - it to the
other team members. 1st email: 1 lliJ 2 D 3 O 4 D
7 Please find _ _ _ _ _ my report on quality issues at 2nd email: 1 D 2 0 3 D 4 D
the Haiphong plant. 3rd email: 1 D 2 D 3 D 4 D
8 Leave this with me. 1'11 _ _ _ _ _ it up and get back
to you when I know what's happening.