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Shrouk Ashraf: Skills

Shrouk Ashraf is a skilled professional with experience in quality control, customer care, and teaching, holding a Bachelor's degree in English Literature and Translation. She has worked in various roles, including Quality Control Specialist and Call Center Executive, and possesses strong communication and interpersonal skills. Shrouk is fluent in English and has basic proficiency in French, with certifications in teaching English as a second language.

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6 views4 pages

Shrouk Ashraf: Skills

Shrouk Ashraf is a skilled professional with experience in quality control, customer care, and teaching, holding a Bachelor's degree in English Literature and Translation. She has worked in various roles, including Quality Control Specialist and Call Center Executive, and possesses strong communication and interpersonal skills. Shrouk is fluent in English and has basic proficiency in French, with certifications in teaching English as a second language.

Uploaded by

shroukashraf.callcenter.rejandv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Skills

Shrouk Ashraf • Microsoft Programs • Communication Skills


• Teaching Skills • Interpersonal Skills
• Flexible • Innovative
• Strongly Committed • Fast Learner
• Skilled English • Highly Self-motivated
Speaker • Writing Skills
• Attention to details

Contact Experience
Address:
From
Hadayq Al- Zaytoun From May 2025 to
Phone: Present.
01111877232
Email:
[email protected] Front line at Sckyine
development which is sister
company to Rejan
Languages Development.
English–
Frs
B2/C1
French– A1
From July 2024 to May
2025

Quality Control Specialist at Icall Outsourcing.

Was responsible for real estate projects which are; NOD, Il Cazar
development, RAQ development, Naia, Egy Gab, W’s development,
New Avenue, Gates.

Quality duties :
- Monitoring the calls of the projects and spotting the quality errors.
- The weekly reports and sending them to the clients
- Coaching the agents and clarifying the mistakes of each week
- Corrective action
- Auditing on OPS target and k base
- Monthly calibration
- Mystery shopping and SBS per month
- QC internal gauging
- Monthly reports
- OPS target monthly
- Report to client
- Target Assessment
- Monthly quiz for the agents
- Quality sessions, verifications, and certifications

- Call scripts
- Insights reports for each month

From June 2023 to July 2024


SME at Qatari Diar.
Senior - Customer Care – Sales - Call center executive
- Monitoring inbound and outbound calls
- Spotting the quality errors
- Updating the daily AH and Aux login over call center sheet
- Handling the existing customers’ requests
- Offering the company’s projects to the new leads
- Setting appointment for the clients to the sales
- Dealing with other companies
- Following up with the customers.

From June 2022 to June 2023

Worked at Icall Outsourcing Company.


Call center executive for two real estate companies (Menassat
and Times developments)
- Handling the existing customers’ requests
- Present the projects to the new leads
- Setting appointment for the clients to the sales
- Dealing with other companies
- Following up with the customers.

From July 2021 to June 2022


Worked at Future Languages Schools as an English Teacher for
primary and kindergarten stages.
- Class Teacher
- Teaching English language, math, science and character building.
- Teaching through activities and gamification.
- Setting an appointment with the parents
- Preparing demos for the trainees.
- Interviewing the kids above 5 year and also the parents .
Education
Bachelor of English Literature and Translation from Facultyof
Languages and Translation at October 6 University.

Certifications
- Cambridge CELTA based course for teaching English language
for all stages.
- CDA Certificate

Hobbies
• Writing
• Reading
• Drawing
-

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