AI - Powered Business Communication
Ecosystem
Missed leads from
scattered inboxes.
01
THE 02
Unresolved grievances
damage trust.
PROBLEM
03 Manual delays across
departments.
04
Disconnected sales,
support, and marketing
tools.
The Solution: Vaarta
Convert conversations to clients
Capture Route to Teams Escalate if Needed
Messages Direct queries to the Forward complex issues to higher
appropriate team or agent. support levels.
Collect incoming customer
queries from all channels.
Detect Intent Auto-Reply with Track Resolution
Analyze and understand the Context Monitor progress until the issue is
purpose behind each message Send instant, relevant replies fully resolved.
based on the conversation
history.
7 ENGINES OF VAARTA.AI
Email Call
AI
Automation Management
Helpdesk
AI
Social Media CRM Conferencing &
Conversational
Automation Collaboration
Chatbot
VAARTA ECOSYSTEM
CHANNELS WE
COVER Website
Chatbot
WhatsApp
Chatbot
01. WEBSITE CHATBOT
Social Email
Media
02. WHATSAPP CHATBOT
03. EMAIL
04. FORMS
CRM Forms
05. CRM
06. SOCIAL MEDIA
GRIEVANCE HANDLING FLOW
Identifies Escalates if
issue unresolved
Complaint: 'Order Routes to Updates
not received' logistics customer
Multi-Departmental Handling
Retail → AWS/Cloud → Digital Services Routed based
Fulfillment Infra team → Support on context
Helping brands build Drive business with Creating meaningful Leveraging analytics and
a powerful and lasting advanced digital connections between insightsto optimize
online identity . marketing strategies . brands and their . marketing performance .
AI for Social Media
Write, edit, schedule
posts
Recommend
Auto -respond
hashtags
Detect comment Analyze engagement
intent
Interaction Styles
Structured Button
LLM-based AI Chat
Flows
Hi, I need a refund for my order.
Hi
Sure! Please provide your order number.
Hi Rohit, how can we help #A12345
you with your order
Your refund request has been submitted.
Packaging or Spillage Items are missing or
issue. incorrect. You’ll receive an update within 24–48
hours.
Items are missing or incorrect.
Thanks!
Complaint received
#23423SEA
Order Processing Scenario
I want to order 100 units
Backend Process
Checking Product Availability
Thank you for your order, 24
Pieces are ready to be shipped Notifies production
with the rest 76 pieces planned
to be dispatched tomorrow.
Grievance Escalation Scenario
Backend Process
Still waiting for my order. It's been
5 days.
Intent Detection → Flags sentiment
as frustration
Smart Ticketing → Generates ticket
with SLAtag
We’re sorry to hear that. Your
AI Helpdesk → Routes to Logistics
issue has been logged and Department with auto -escalation if
escalated to our logistics team not resolved within 24 hrs
for immediate resolution.
Pre-Sales Inquiry Scenario
Backend Process
Hi, do you offer bulk discounts for
hospitals? Intent Recognition → Identifies as
Lead
CRM Sync → Logs as High-Intent
Healthcare Prospect
Auto Outreach → Shares pricing
Yes! We offer tailored pricing for deck + captures contact details
healthcare institutions. Would
Triggers Follow -up Sequence” on
you like to schedule a call or get WhatsApp & Email
a quote instantly?
Feedback Collection Scenario
Backend Process
Thanks for the fast delivery!
Sentiment Analysis →D etects
positive experience
Feedback Engine → Sends micro-
survey via WhatsApp
CRM Update → Tags user as
Glad to hear that! Would you like Promoter (NPS)
to share your experience in a 30-
Social Media Bot → Prompts:
sec form? “Would you like to share your
experience on Instagram?”
Missed Lead Recovery Scenario
Backend Process
No response after pricing
request for 48 hours. Lead Scoring →F lags inactivity
beyond threshold
WhatsApp Bot → Triggers contextual
re-engagement
CRM Sync →A djusts lead status
Just checking in — did you get a automatically
chance to look over the
BD Team Notification → Sends
proposal? Need help finalizing Slack/Email alert to sales rep
your order?
Multi-Language Support Scenario
Do) "ھل ﺗﻘدﻣون ﺗوﺻﯾل ﺳرﯾﻊ إﻟﻰ دﺑﻲ؟ Backend Process
you offer express delivery
to Dubai?) Language Detection → Detects
Arabic
Multilingual Engine → Routes Arabic
response
CRM Update →L ogs preference as
ﻧﻘدم ﺧدﻣﺔ ﺗوﺻﯾل ﺳرﯾﻌﺔ داﺧل اﻹﻣﺎرات ﺧﻼل،ﻧﻌم Arabic user
".2א3أﯾﺎم ﻋﻣل
Smart Ticketing →A dds delivery
(Yes, we offer fast delivery within query to logistics dashboard
the UAE in 2-3 business days.)
Modular & Affordable
Pick only required Custom tiers & add- Scalable, vendor-free
tools ons ecosystem
01 Stage 01 02 Stage 02 03 Stage 03
Business Benefits
Reduce manual
support
60% agent workload
Faster lead
response
Replies in <15 seconds
Grievance
automation
75% queries resolved
in <2 mins
Boost conversions
22–30% more sales conversions
Better CX
3x higher CSAT
scores
Free up teams
40% less time on repetitive tasks
Why Clients Choose Vaarta
SMB & Enterprise ready No-code setup
Unified AI ecosystem Powered by Marktine
Let’s Get Started
Book a live demo
Explore plans
Automate conversations that convert
www.vaarta.ai
