Questionnaire regarding the problems faced by the passengers Of Surat City Bus Service
Objective:
This survey is purely a part of knowing the problems faced by the passengers of City bus. The response and data given by you in this questionnaire will be kept confidential and used only for educational purposes.
Questions:
1. 2. 3. 4. 5. Name:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Gender.: Male Female Mobile No.:_ _ _ _ _ _ _ _ _ _ _E-Mail.: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Age: Below 18 Between 18 to 35 Above 35 Occupation: Student Businessman Jobber Professional Other (specify):-_ _ _ _ _ _ _ _ _ _ Monthly Income: None Below 4500 Between 4500 to 9000 Above 9000 How do you travel? By Two Wheeler By City bus By Private Travelers By Four Wheeler If you travel by City bus, then how often do you use this public transport? Daily Weekly Sometimes, when needed Never What makes you travel in City bus? Frequency of Buses Time of Buses Cheaper fare than others No other option available
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10. (I) Do you think, Travelling in City bus saves your time? Yes No (II) If No, then please tick a suitable one from the following: (You may tick more than one) The bus gets punctured The bus runs very slowly The buses do not come on time It makes more than needed stops 11. (I) Do you think City bus buses are properly maintained? Yes No (II) If No, then please tick a suitable one from the following: (You may tick more than one) Lack of Mechanics Shortage of tools and spare parts Unavailability of workshop Improper Management 12. Do the buses come in the bus depots according to the Time-table? Yes No If No, then, please specify why? - _ _ _ _ _ _ _ _ _ _ _ _ _ _ __________________________________ 13. (I) Do you get a satisfactory reply from the Inquiry Window? Yes No (II) If you do not, then please tick a suitable one from the following: (You may tick more than one) Absence of officer Due to his misbehavior No window at all 14. Do you support the Municipals proposal to replace the old bus to new one? Yes No
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15. Thinking about travelling in and around the city or district, how you feel about using the City bus? I would be happy to use Its not my preferred way to travel but I would consider it I would only use it if there is nothing else available I would never use it 16. There is insufficient capacity in the bus: Strongly Agree Agree Disagree Strongly Disagree 17. Bus stops are dangerously overcrowded: Strongly Agree Agree Disagree Strongly Disagree 18. There is shortage of buses for particular region: Strongly Agree Agree Disagree Strongly Disagree 19. There is a shortage of drivers and conductors: Strongly Agree Agree Disagree Strongly Disagree 20. Improper Management is the fundamental Problem: Strongly Agree Agree Disagree Strongly Disagree 21. (I) Are you satisfied with the services rendered by City bus? Yes No (II) If yes, then please indicate the level of satisfaction from it. Low Average High Date: _ _ _ _ _ _ _ _ _ _ Place: _ _ _ _ _ _ _ _ _ _ Signature: _ _ _ _ _ _ _ _
Please, response the following questions:
THANK YOU
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