SUSIE GALVEZ
13209 Herringbone Court Richmond, Virginia 23233 [email protected] 804.364.7113
PROFESSIONAL SUMMARY
Innovative business owner and consultant with a successful track record of building brands by increasing sales, operational efficiency and company profitability through training, marketing, and customer services. Strong strategic thinker and team builder with supervisory experience resulting in highly trained and effective staff members. Skilled in public speaking, written communication, program planning/implementation, administration, negotiation, budget and cost control.
PROFESSIONAL ACCOMPLISHMENTS
Founder and former Owner of Face Works day spa in Richmond, VA. International Spokesperson for beauty industry and products. Featured beauty expert on Home Shopping Network. Radio Show Co-Host for Girlfriend We Gotta Talk! WLEE News Talk 990 Richmond, VA. Author of nine books on beauty and lifestyle and featured articles in Allure, Elle, Good Housekeeping, Fitness, Self, Oxygen, Woman's World, Health, Boomer Life, The London Times, and ivillage.com.
PROFESSIONAL EXPERIENCE
Priorities, Inc. - Richmond, VA President 1999 - present
Marketing and branding consultant for small businesses concentrating on public relations programs; redefining operation models; training for customer service and sales; creative and effective collateral materials/website/blog copy; developing new product offerings; executing social networking outlets; and media spokesperson for company pr. Speaker, Author, and Beauty Industry Expert for Women centered topics for keynotes, seminars, TV and radio programs. Frequently quoted in newspapers, magazines, and books on the subject of beauty and lifestyle. Syndicated beauty and lifestyle columnist. Face Works Day Spa - Richmond, VA Founder and Owner 1999 - 2006
Founded and successfully managed one of only 12 fully accredited day spas with 18 employees, generating over $1MM in revenue. Offered a full-line of innovative, therapeutic spa treatments and services to an average of 56 clients a day and featured both nationally and internationally in spa/salon trade publications as well as nationally in consumer magazines.
Great Expectations - King of Prussia, PA Area Director
1996 - 1999
P & L responsibility for the northeastern territory comprised of 8 centers with annual revenue in excess of 7 MM. Created and implemented the first national sales and service training programs with manuals and videos. Chosen to spearhead the Beta center site from development to national rollout. Nutri/System L.P. - Horsham, PA Manager of Training 1990 - 1996
P & L responsibility for the number one center in the nation with revenues in excess of $2MM. Successfully designed, developed and executed a national sales and service training program. Authored 15-workshop courses along with training manuals. Featured in training videos, advertising print, radio including two national television commercials.
EDUCATION
University of South Carolina, English/Creative Writing Licensed Esthetician and Makeup Artist
PROFESSIONAL ASSOCIATIONS
National Association of Women Business Owners Member of the Year in 2005 National Association of Female Executives Network of Enterprising Women National Speakers Association American Business Women's Association The American Pen Women
