Michael Andrew Eagan 11702 Easy street Austin, TX 78748 Phone: 512-800-5093 Email: michael.eagan548@gmail.
com
Country of citizenship: Veterans' Preference: Registered for Selective Service Contact Current Employer:
United States of America No Yes
AVAILABILITY
Job Type: Work Schedule:
Permanent Full Time
Summary of Qualifications
Skills in critical thought and analyzing complex problems Familiar with computer forensics, cyber terrorism, and computer forensic research Familiar with information assurance, cyber security, and cyber crime Ability to integrate into and work with teams Familiar with crime analysis, criminal intelligence analysis Familiar with Geographic Profiling Able to teach and apply computer, mathematical, and criminal justice concepts Ability to get along with a variety of groups and people Ability to communicate well with others, write reports, and work without supervision Familiar with legal concepts and ability to apply them to real world problems Capable of working in high stress environments and making critical decisions Able to work independently with little or no supervision Wrote reports detailing with operational details Ability to multitask many complex tasks Wrote task relate procedures to assist groups using them Ability to organize, consult and liaison between different organizational groups Consulted on mission critical problems Lead small groups
WORK EXPERIENCE
Harte Hanks/Microsoft Microsoft Online Services Austin, Texas US Microsoft Online Support Specialist Microsoft Support Engineer
8/2011-5/2012
Obtain clearance for Office 365-ITAR Microsoft D/F Servers Microsoft Online Support Specialist (MOSSUP) Obtain clearance to work on Microsoft BPOS (Dedicated) international marketplace (ISO 27001), HIPAA compliance Microsoft BPOS F (Federal) US Government data, FIPS 199 Moderate security categorization (FISMA Controlled Unclassified Information) Obtain training in Microsoft Business Productivity Suite and office 365 Passed extended Background check to work on financial institutions data Including Exchange, Lync, Outlook, SharePoint, Messenger, AD, Black Berry (BAS/BES), and Microsoft specific tools Manage, diagnose, and repair services related to Microsoft Business Productivity Online Suite and office 365 worked with Rim BAS and BES servers
Experience with Recovery for investigations, e-discovery, and legal holds Familiar with Proofpoint Provided other companies Security, forensic, and e-discovery units with PST captures, tracing/tracking emails, legal hold, Proofpoint searches Worked with clients and other Microsoft critical situation teams and Technical Account Managers during major critical infrastructure or business impacting events from individual company to multi-national incidents Worked Sev A, Pri 1 Datacenter down, SharePoint Transferred from Temporary Technisource to Permanent Full-Time Harte-Hanks (12/6/2011) Customer advocate between Microsoft and various specialized team Had the opportunity to Work with customers from all over the world Users affected routinely range from one to 50,000+ Notable Clients: Fortune 500 companies, state, and Federal government University of Texas at San Antonio Center for Infrastructure Assurance and Security San Antonio, Texas US 6/2010-11/2010 Information Security Instructor II Participate in course development Assisted with Introduction to Security Assessments class, VADS, Information Awareness, Managing Cyber Incidents for Emergency Operations Centers Research for course development Research for Introduction to Security Assessments class, and Information Awareness Create, evaluate and produce course materials Created Modules for Introduction to Security Assessments class, Created Module for Information Awareness: Social Networking Created Destruction, Donation, and recycling Computers and Computer Equipment flyer Evaluated various CIAS courses Reviewed Introduction to Security Assessments, VADS ,Managing Cyber Incidents for Emergency Operations Centers Technical resource Resource for CISSP Cybercrime, Legal, Security Assessments, and Forensics Support Course Delivery Preparations Preparation for Course Deliveries -Set up internal lab networks and systems -Created network setup and system configuration for Introduction to Security Assessments included Linux, Windows server, windows systems and Linux Servers -Created various types of Virtual Machines for class instruction Course Instruction Taught DHS VADS and CIAS CISSP classes Course closeout Activities Notable Clients of courses: NJ-OHSP at the New Jersey Regional Computer Forensics Lab,L-3, USAA, NJ State Police Cyber-Crimes Unit, NJ EMS Task Force/Solaris Health System, USAMITC, MacB Texas State University-Criminal Justice San Marcos, Texas US 1/2010-5/2010
Doctoral Teaching Assistant Taught University Level Class on Cybercrime (upper level) Topics include computer crime, legal aspects of computer crime, and incident response/investigation Prepare lectures, course material and testing material for university level students Doctoral Student Consulted with individual at British Consulate in Houston on National Cyber-security resources Obtained Position of Special Trust- Security Sensitive
University of Texas-Information Technology 9/2007 - 1/2010 Services Austin, Texas US
Computer Programmer/Desktop Support Specialist Diagnosed and troubleshoot Mac, PC, UNIX, Linux systems Conducted site audits, vulnerability scans, and made recommendations on minimizing threat vectors Wrote site manuals, Disaster Recovery plans, and Disaster Backup plans Conduct site visits, and interact with customers Tracked computer inventory for various sites Help students, staff, and faculty with software problems Planned and coordinated desktop security for ITS OSS for the Clinton Global Initiative and work closely with networking Data Custodian for CAT-I data (data specifically protected by federal or state law or University of Texas rules and regulations) for various sites Train ITS personnel for GSEC - GIAC Security Essentials Certification Presented and trained personnel on site and security surveying Applied principals of digital forensics, Linux, and advanced Windows techniques to mitigate security issues, recover lost data, diagnose network problems, and identify hardware issues Technical Support Coordinator for various sites Consulted on and helped coordinate site and security mitigation for the DOD/VA site between the Onsite Support and UNIX groups Advised other Onsite Support Teams on security, hardware, diagnostics, data recovery, applications, network, and operating system issues. Experience with AD, SCCM, WDS, WSUS Increased experience with networking, and firewalls Increased knowledge of Windows and UNIX servers Acquired advanced skills at enterprise level deployment including networking, security and site surveying Performed repairs on computer systems Mac and PCs Consulted on various site ramp up for various sites Increased experience with virtual machine technology Improved ability to detect and remove malware and worked on complex issues involving unknown vectors Performed fundamental analysis of malware Taught other Technicians how to conduct site and security surveys and site remediation skills (e.g. malware vectors) Consulted on security issues and policy Obtained Position of Special Trust- Security Sensitive Lead small groups Texas State University-Criminal Justice San Marcos, Texas US 8/2005 - 9/2007
Graduate Assistant/Research Assistant/CJ Computer Lab Coordinator Taught various undergraduate classes, including Statistics for Criminal Justice, and administered tests when needed. Research Assistant for Center for Geospatial Intelligence and Investigation. Worked on Access databases, and SPSS output to provide data interpretation for the Border Patrol Project sponsored by the National Institute of Justice for the Center for Geospatial Intelligence and Investigation. Advised Center for Society, Law, and Justice on the drawbacks of National Institute of Justices SECURES (System for the Effective Control of Urban Environment Security) project. Created instructional and interactive CD for Hostage Negotiation Conference 2007.
Helped maintain Criminal Justice department website and server. Webmaster for the Center for Geospatial Intelligence and Investigation website. Secured, maintained, repaired, and diagnosed computers, software, printers and networks. Found breaches in network security, provided first response, created response plan, and initiated transfer to new server software and updates to operating systems to secure the Departments computers. Advised on software and hardware purchases and configuration Responsible for computer equipment inventory. First Graduate Assistant to obtain title of Computer Lab Coordinator. Consulted on setup of Criminal Justice lab and purchases of new computer systems and peripherals for the Criminal Justice Department and oversaw other graduate assistants assigned to the lab. Setup new print server for the Criminal Justice Department lab. Lead small groups City of Austin-Aquatics Division Austin, TX Lifeguard Maintained Safety of Patrons and responded to emergencies Maintained Lifeguard, First Aid, and C.P.R certifications Help patrons and answer questions City of Albuquerque-Aquatics Division Albuquerque, NM Lifeguard III Maintained Safety of Patrons and responded to emergencies Maintained Lifeguard, First Aid, and C.P.R certifications Taught swim lessons, swim team coach Help patrons and answer questions Night man 5/1993-5/1996 5/2000-8/2000
EDUCATION
Texas State University San Marcos, Texas US Doctorate - 8/2015 Major: Criminal Justice GPA: 4.0 with 3 of 4 classes Incomplete as of 3/2011 Relevant Coursework, Licensures and Certifications: Description: The curriculum is designed for criminal justice professionals who seek advanced education and students who will pursue academic appointments at colleges and universities in Texas and around the nation. Texas State University San Marcos, Texas US Master's Degree - 8/2007 44 Semester Hours Major: Criminal Justice GPA: 3.92 out of 4.0 Relevant Coursework, Licensures and Certifications: Description: The curriculum provides for the development of skills in criminal justice program planning, implementation, and evaluation. Relevant Coursework: Digital Forensics, Digital Forensic Research, Management Principles in CJ, Advanced Statistics, Advanced Research in CJ, Independent Study (Crime Analysis, Geographic Profiling), Special operations Units, Administrative Law, Administration of Justice, and Personal Practices in CJ
Texas State University San Marcos, Texas US Bachelor's Degree - 8/2005 95 Semester Hours Major: Criminal Justice-Law Enforcement Minor: Forensic Psychology GPA: 3.78 out of 4.0 Relevant Coursework, Licensures and Certifications: Description: The Bachelor of Science in Criminal Justice requires the completion of 128 hours including course work in general education, Criminal Justice major requirements and Electives. Relevant Coursework: Comparative Criminal Justice, Advanced Criminal Justice Management, mid-level CJ Management, Calculus I, Research in CJ, Cybercrime, Forensic Evidence, Psychology in the Courtroom, Special Problems in CJ systems, Juvenile Justice, Correctional systems and practices, Statics for CJ, Abnormal psychology, Crime Theory and Victimization, Contemporary Legal Issues in Law Enforcement
Austin Community College Austin, Texas US Associate Degree - 8/2003 33 Semester Hours Major: Criminal Justice-Law Enforcement GPA: 3.5 out of 4.0 Relevant Coursework, Licensures and Certifications: Description: The law enforcement emphasis includes elements of criminal law, police systems, court systems, criminal procedure, and criminal investigation. Relevant Coursework: Introduction to Criminal Justice, Police Systems and Practices, The Courts and Criminal Procedure, Legal Aspects of Law Enforcement, Criminal Investigation, Crime in America, Ethics in Criminal Justice, Fundamentals of Criminal Law.
REFERENCES
Dr. Quint Thurman, PhD Phone Number: Email Address: Reference Type: Hon. David Perkins, J.D. (Ret.) Phone Number: Email Address: Reference Type: Dr. Kim Rossmo, PhD Phone Number: Email Address: Reference Type:
Texas State University 512-245-2174 [email protected] Professional Texas State University 512-245-2174 [email protected] Professional Texas State University 512-245-2174 [email protected] Professional
Chair Criminal Justice Department
Professor Criminal Justice Department
Endowed Chair Criminal Justice Department
ADDITIONAL INFORMATION
HONORS: Texas State University (undergraduate): Deans List 2 Semesters. Austin Community College: Presidents List 4 semesters. Graduated with Scholastic Leadership recognition. Alpha Phi Sigma National Criminal Justice Honor Society. American Criminal Justice Association Lambda Alpha Epsilon. Phi Theta Kappa International Scholastic Order. Awarded Information Security Office (ISO) challenge coin for commitment to Cybersecurity. CERTIFICATIONS: GSEC - GIAC Security Essentials Certification (meets the requirements of DOD 8570 IAT Level 2). Geographic Profiling Analyst I-Center for Geospatial Intelligence and Investigation and the Advance Law Enforcement Rapid Response Training Center. Texas Department of Health Emergency Medical Technician-Basic. PADI (Professional Association of Diving Instructors) Open Water Scuba Diver. ACTIVITIES: Took graduate level computer science courses in digital forensics and digital forensics research. Alpha Phi Sigma Criminal Justice Honor Society Treasurer, 2006. Completed Department of Homeland Security Comprehensive Cyberterrorism Defense course (DHS Course Number PER256). Completed CDI: Cyberterrorism First Responder (CFR) Completed CIAS: Certified Information Systems Security Professional Prep Course Completed CIAS: Introduction to Security Assessments Former member US-CERT Software Assurance Group Member of FBI InfraGard program (Passed FBI Background Check) Part of FBI InfraGard Electromagnetic Pulse special interest group Member of the Information Systems Security Association (ISSA) Attended Act-Online DHS Cybersecurity Course, Completed: Information Security for Everyone (AWR-175-W), Cyber Ethics (AWR-174-W), Information Security Basics (AWR-173-W), Secure Software (AWR-178-W), Network Assurance (AWR-138-W), Digital Forensics Basics (AWR-139-W), Business Information Continuity (AWR-176-W), Information Risk Management (AWR-177-W) Attended SANS 505 Securing Windows course Criminal Justice Department representative at the Texas State Digital Forensics Symposium (June, 2007). Attended the Information Security Forum for Texas Government, 2008-2009. Helped with and attended the 2005-2007 Texas State Hostage Negotiation Conferences. National Registry of Emergency Medical Technicians-Basic, 2003-2006 Prepared a Crime Analysis Study of Burglaries of Motor Vehicles at Texas State University (Summer, 2006) utilizing crime analysis and geographic profiling techniques. Prepared a Crime Analysis Study of Burglaries of Motor Vehicles at University of Texas and Texas State University, Austin (Summer, 2007), utilizing crime analysis and geographic profiling techniques. (Professional Paper) Worked with police psychologists on psychological profiling and law enforcement research.
