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Balanced Scorecard Guide for Managers

The Balanced Scorecard is a strategic planning method that aligns business activities with organizational vision/strategy. It improves communications and monitors performance against strategic goals using financial and non-financial metrics in four perspectives: financial, customer, internal processes, and learning & growth. Organizations use Balanced Scorecards to identify objectives and measures for each perspective, set targets, and measure performance regularly to assess success or failure against strategic goals. While not required, software tools like Intrafocus' Quickscore product can help organize metrics, display data, input data easily, and allow drill-down for management oversight of Balanced Scorecards.

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Mego Plamonia
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233 views10 pages

Balanced Scorecard Guide for Managers

The Balanced Scorecard is a strategic planning method that aligns business activities with organizational vision/strategy. It improves communications and monitors performance against strategic goals using financial and non-financial metrics in four perspectives: financial, customer, internal processes, and learning & growth. Organizations use Balanced Scorecards to identify objectives and measures for each perspective, set targets, and measure performance regularly to assess success or failure against strategic goals. While not required, software tools like Intrafocus' Quickscore product can help organize metrics, display data, input data easily, and allow drill-down for management oversight of Balanced Scorecards.

Uploaded by

Mego Plamonia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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INTRAFOCUS

INTRAFOCUS
Balanced Scorecard
Presentational Templates
The Balanced Scorecard INTRAFOCUS

The Balanced Scorecard is a strategic planning and


management method used to:
align business activities to a vision and strategy of an organisation
improve internal and external communications
monitor organisational performance against strategic goals.

The design of Balanced Scorecard concerns itself with:


the identification of a small number of financial and non-financial
measures referred to as Perspectives
setting targets for the measures and then
measuring them on a regular basis to determine success or failure.
Balanced Scorecard INTRAFOCUS

Indicator 1 Indicator 1
Indicator 2 Indicator 2
Indicator 3 Indicator 3

Financial Customer

Strategy

Internal Learning
Processes & Growth

Indicator 1 Indicator 1
Indicator 2 Indicator 2
Indicator 3 Indicator 3
Balanced Scorecard INTRAFOCUS

Financial
Objectives

Measures

Initiatives

Customer Internal Processes


Objectives Objectives
Strategy
Measures Measures

Initiatives Initiatives

Learning and Growth


Objectives

Measures

Initiatives
Typical Excel Balanced Scorecard INTRAFOCUS

Indicator Target Weight Description Value


Financial Perspective Description
KPI - 1

KPI - 2

KPI - 3

Financial Perspective Total Performance in group

Customer Perspective Description


KPI - 1

KPI - 2

KPI - 3

Customer Perspective Total Performance in group

Internal Processes Perspective Description


KPI - 1

KPI - 2

KPI - 3

Internal Processes Perspective Total Performance in group

Learning & Growth Perspective Description


KPI - 1

KPI - 2

KPI - 3

Learning and Growth Perspective Total Performance in group


Financial Indicators INTRAFOCUS

Finance

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives
Customer Indicators INTRAFOCUS

Customer

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives
Internal Processes Indicators INTRAFOCUS

Internal Processes

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives
Learning & Growth Indicators INTRAFOCUS

Learning and Growth

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives
The Quickscore Application INTRAFOCUS

Software is not required to implement a Balanced Scorecard, but


it does help. Furthermore a good software tool will allow user to:
organise key metrics in a meaningful way
display data and combinations of data
provide management teams with a clear business overview
allow users to input data easily and frequently
Provide the means to drill down to the underlying data should the
need arise to question a specific activity

Intrafocus recommends the Spiderstrategies Quickscore


product to those companies that want to take a structured
approach to rolling out Balanced Scorecards

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