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Developing Key Performance Indicators

KPIs are quantitative and qualitative measures that track an organization's progress against its strategic goals. Good KPIs are specific, measurable, attainable, relevant, and timely. Setting targets for each KPI makes the measures more quantifiable and helps track improvements over time and compare performance against standards. Regular reporting of KPI results to stakeholders through dashboards informs decision-making and facilitates comparison of actual performance to targets.

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204 views11 pages

Developing Key Performance Indicators

KPIs are quantitative and qualitative measures that track an organization's progress against its strategic goals. Good KPIs are specific, measurable, attainable, relevant, and timely. Setting targets for each KPI makes the measures more quantifiable and helps track improvements over time and compare performance against standards. Regular reporting of KPI results to stakeholders through dashboards informs decision-making and facilitates comparison of actual performance to targets.

Uploaded by

Sindy Sellan
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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DEVELOPING KEY

PERFORMANCE
INDICATORS
WHAT ARE
KPIS?

Simply defined, KPIs are measures that a


sector or organization uses to define
success and track progress in meeting its
strategic goals.
Key Performance Indicators (KPIs) are
quantitative and qualitative measures used
to review an organization's progress against
its goals.
KPIs provide a measurement tool.
WHAT ARE
KPIS?
KPIs represent a set of measures focusing on
those aspects of organizational performance
that are the most critical for the current and
future success of the organization.
KPIs measure performance by showing trends
to demonstrate that improvements are being
made over time.
KPIs also measure performance by comparing
results against standards or other similar
organizations.
CHARACTERISTICS
OF GOOD KPIS
People often use the acronym “SMART” to
refer to the characteristics of good
performance indicators.

Specific Measurabl Achievable


e

Relevant: Time-
bound
1. Specific – clear and focused to avoid
misinterpretation or ambiguity;
2. Measurable – can be quantified/measured and
may be either quantitative or qualitative;
3. Attainable – requires targets to be set that are
observable, achievable, reasonable and credible
under expected conditions as well as
independently validated;
4. Relevant to and consistent with the specific
organization's vision, strategy and objectives.
5. Timely – achievable within the given timeframe;
TARGETS SETTING
Targets are those values (determined in each
Introduction KPI) that the management wants to achieve
within a certain time.
To make the KPIs and the measurement more
Purpose quantifiable and measureable

Suitable • Benchmarking • Feasibility studies


Techniques • Forecasting • Market Research

Once the targets setting • KPIs targets


Expected
is done, it is expected to • Targets values & units
Outcomes have:
ACTION
Unless actions are taken based on results,
the measurement process will become an
end in itself and will not contribute to
quality improvement.
There should be an agreement reached
with stakeholders for actions in response
to performance indicator results.
There may be a series of incremental
actions depending on the variation of the
result from the target.
DEVELOP THE MINIMUM
DATA SET (MDS)
1. Define the level information
2. Define the frequency of collection
3. Document the data collection process
4. Identify data sources
5. Identify data for development
6. Assess compliance with Information
Governance
7. Plan data quality checks
DATA REPORTING
TO STAKEHOLDERS
There should be a plan to outline how and
when the results of the measurement process
are released to stakeholders and the public.
Dashboards are one example of a method for
presenting information to inform decision-
making.
Performance results are presented graphically
through a series of charts, gauges or tables
and facilitate comparison of actual
performance against desired results.
DATA REPORTING
TO STAKEHOLDERS
Determine frequency of processing and
analysis.
Define method of analysis
• Define type of measure
Determine level of aggregation.
Develop risk-adjustment strategy.

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