EFFECTIVE
COMMUNICATION
In Work Place
OVERVIEW
What is Effective Communication.
What is Effective Communication Skills.
Barrier to Communicate in Workplace.
7 c’s in Work Communication.
Tips to make Work Communication Effective.
WHAT IS EFFECTIVE COMMUNICATION.
Effective Communication is a two way process.
Speaking
Listening.
PROCESS OF EFFECTIVE
COMMUNICATION
SENDER MESSAGE
PROCESS
FEEDBACK RECEIVER
WHY EFFECTIVE COMMUNICATION
IMPORTANT
TEAM BUILDING
Diversity
Globalization of Business
OVERVIEW
What is Effective Communication.
What is Effective Communication Skills.
WHAT IS EFFECTIVE COMMUNICATION SKILLS.
Communication skills are tools
to avoid barrier for effective
communication skills
ELEMENTS OF EFFECTIVE COMMUNICATIONS
LEARN TO SELF-
LISTEN DEVELOPMENT
CALM AND
COMPOSED
THINK
ACCURACY
POSITIVE
LEARN TO LISTEN
Maintain Eye- contact
Focus on the speaker
Show interest to the discussions
ELEMENTS OF EFFECTIVE
COMMUNICATIONS
LEARN TO SELF-
LISTEN DEVELOPMENT
CALM AND
COMPOSED
THINK
ACCURACY
POSITIVE
THINK POSITIVE
Maintain Positive attitude
View a problem as Challenges
Master the
challenge, don’t
allow challenge
master you.
ELEMENTS OF EFFECTIVE
COMMUNICATIONS
LEARN TO SELF-
LISTEN DEVELOPMENT
CALM AND
COMPOSED
THINK
ACCURACY
POSITIVE
CALM AND COMPOSED
Need to be patient when speaking
Need to be methodical
ELEMENTS OF EFFECTIVE
COMMUNICATIONS
LEARN TO SELF-
LISTEN DEVELOPMENT
CALM AND
COMPOSED
THINK
ACCURACY
POSITIVE
SELF- DEVELOPMENT
Confident is key point
Don’t give up.
ELEMENTS OF EFFECTIVE
COMMUNICATIONS
LEARN TO SELF-
LISTEN DEVELOPMENT
CALM AND
COMPOSED
THINK
ACCURACY
POSITIVE
ACCURACY
Make a note of what you speak.
Help you to stay focus.
OVERVIEW
What is Effective Communication Skills.
Barrier to Communicate in Workplace.
BARRIER TO COMMUNICATION IN WORK
PLACE
Culture Barrier Kinesics
Ineffective Emotional
communication Distraction
Personality
Barrier
CULTURE BARRIER
People different religions
Language became a problem
Conduct differences
BARRIER TO COMMUNICATION IN WORK
PLACE
Culture Barrier Kinesics
Ineffective Emotional
communication Distraction
Personality
Barrier
INEFFECTIVE COMMUNICATION
Lack of information delay performing task
Over communication.
BARRIER TO COMMUNICATION IN WORK
PLACE
Culture Barrier Kinesics
Ineffective Emotional
communication Distraction
Personality
Barrier
KINESICS
Wrong poses will send negative message.
Can effect relationship.
Understand your body-language.
BARRIER TO COMMUNICATION IN WORK
PLACE
Culture Barrier Kinesics
Ineffective Emotional
communication Distraction
Personality
Barrier
EMOTIONAL DISTRACTIONS
Play a big role in barrier.
Avoid thing that keep your mind out of focus.
BARRIER TO COMMUNICATION IN WORK
PLACE
Culture Barrier Kinesics
Ineffective Emotional
communication Distraction
Personality
Barrier
PERSONALITY BARRIERS
Strange attitude
Easily getting distracted
Not getting idea
OVERVIEW
What is Effective Communication.
What is Effective Communication Skills.
Barrier to Communicate in Workplace.
7 c’s in Work Communication.
7 C’S IN WORK COMMUNICATION.
Complete
COMPLETE
Communication must be complete
Convey all the facts
Helps in better decision making
Example:
Incomplete communication.
Tomorrow we have meeting at conference 1.
Complete communication.
Tomorrow we have meeting at 10am in
conference 1.
7 C’S IN WORK COMMUNICATION.
COMPLETE
COURTESY
CORTESY
Sender’s expression and respect the receiver.
Message should be polite.
Use term of respect.
Example:
Incorrect
John can you please came.
Correct
Mr. john can you please came.
7 C’S IN WORK COMMUNICATION.
COMPLETE
COURTESY
CONCISE
CONCISE
Necessity for effective communication.
Covey it is possible words.
Save time.
Example:
Incorrect:
We wish to let you know that company is pleased to
your performance.
Correct:
The company is pleased with your performance.
7 C’S IN WORK COMMUNICATION.
COMPLETE
COURTESY CLEAR
CONCISE
CLEAR
Concentrate on specific message.
Clarity of thoughts improves the meaning of
message.
Make understanding clear.
Example:
Incorrect:
We invite all employee to join annual celebration.
Correct:
All employee are requested to join in the annual
celebration.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E
COURTES
CLEAR
Y
CONCISE
CORRECT
Implies no error in communication.
Boosts up your confidence level.
Impact to the readers/ audience.
Example:
Incorrect:
I am in well, I hope you are also in well.
Correct
I am well, I hope you are also well.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E
COURTES CONSIDERATION
CLEAR
Y
CONCISE
CONSIDERATION
Take the audience into consideration
Level of education plays an important role.
Relate to the target group.
Example:
Incorrect:
When on an official tour, you are not approved
first class fare.
Correct:
When on an official tour, you will be traveling in
tourist class.
7 C’S IN WORK COMMUNICATION.
COMPLET
CORRECT
E
COURTES CONSIDERA
CLEAR TION
Y
CONCISE CREATIVITY
CREATIVITY
Use creativity sentence.
Draw’s reader’s attention.
OVERVIEW
What is Effective Communication.
What is Effective Communication Skills.
Barrier to Communicate in Workplace.
7 c’s in Work Communication.
Tips to make Work Communication Effective.
TIPS TO MAKE WORK COMMUNICATION
EFFECTIVE.
Speak efficiently Next
Honesty Next
Control your anger Next
Multiple channel
Next
Face to Face
Next
Don’t over other person
Next
SPEAK EFFICIENTLY
Communication clearly and directly.
Receiver should understand the message.
Speak confidently
Back Next
HONESTY
Honesty is the best policy.
Communicate right information.
Improves relations.
Back Next
CONTROL YOUR ANGER
Speak about the result you want.
Avoid pointing other.
Control the problem.
Back Next
MULTIPLE CHANNEL
Use multiple channel for effective communication.
Improves clarity of message.
Less changes of deformation of content.
Back Next
FACE TO FACE
Huge benefits in non-verbal communication.
Maintain eye-contact
Back Next
DON’T OVER OTHER PERSON
Express your opinions.
Allow other to speak.
End of conversation.
Back Next
OVERVIEW:
What is Effective Communication.
What is Effective Communication Skills.
Barrier to Communicate in Workplace.
7 c’s in Work Communication.
Tips to make Work Communication Effective.
THE END
ANY
QUESTION?
