A Team-Effectiveness Model
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Creating Effective Teams: Context
• Adequate Resources
– Need the tools to complete the job
• Effective Leadership and Structure
– Agreeing to the specifics of work and how the team fits together to
integrate individual skills
– Even “self-managed” teams need leaders
– Leadership especially important in multi-team systems
• Climate of Trust
– Members must trust each other and the leader
• Performance and Rewards System that Reflect Team Contributions
– Cannot just be based on individual effort
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Creating Effective Teams: Composition
• Abilities of Members
– Need technical expertise, problem-solving, decision-making, and
good interpersonal skills
• Personality of Members
– Conscientiousness, openness to experience, and agreeableness all
relate to team performance
• Allocating Roles and Diversity
– Many necessary roles must be filled
– Diversity can often lead to lower performance
• Size of Team
– The smaller the better: 5 to 9 is optimal
• Members’ Preference for Teamwork
– Do the members want to be on teams?
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Creating Effective Teams: Team Processes
• Commitment to a Common Purpose
– Create a common purpose that provides direction
– Have reflexivity: willing to adjust plan if necessary
• Establishment of Specific Team Goals
– Must be specific, measurable, realistic, and challenging
• Team Efficacy
– Team believes in its ability to succeed
• Mental Models
– Have an accurate and common mental map of how the work gets done
• A Managed Level of Conflict
– Task conflicts are helpful; interpersonal conflicts are not
• Minimized Social Loafing
– Team holds itself accountable both individually and as a team
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