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Unit 2: Verbal Communication

This document discusses verbal communication and related concepts. It defines verbal communication as the exchange of information through spoken or written words. It notes that verbal communication can take place via face-to-face interaction, telephone conversations, writing letters, and public speaking. The document also outlines advantages and disadvantages of verbal communication, essential elements of effective verbal skills, and strategies for good conversation.

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Shivanshu Shandilya
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255 views15 pages

Unit 2: Verbal Communication

This document discusses verbal communication and related concepts. It defines verbal communication as the exchange of information through spoken or written words. It notes that verbal communication can take place via face-to-face interaction, telephone conversations, writing letters, and public speaking. The document also outlines advantages and disadvantages of verbal communication, essential elements of effective verbal skills, and strategies for good conversation.

Uploaded by

Shivanshu Shandilya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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UNIT 2

VERBAL COMMUNICATION
VERBAL COMMUNICATION
 When messages or information is exchanged or communicated through words is
called verbal communication

 According to Bovee and others: Verbal communication is the expression of


information through language which is composed of words and grammar.”

 According to Penrose and others, “Verbal communication consists of sharing


thoughts thought the meaning of words.”

 Verbal communication is the process of exchanged of information or message


between two or more persons through written or oral words

 It is more natural and informal


ADVANTAGES..
It saves time & money

Feedback quickness

Most convenient method

Persuasion in the act

Ease of preparation

Maintain secrecy

Clarity of message

Legality of the content


DISADVANTAGES..

Chances of distortion of meaning

Not convenient for long messages

Irrelevant information

Create misunderstanding

Communication cost

No rectification

Maintenance cost
Essentia
ls of
●
●Consider the objective.
●
●Think about the interest level of the
receiver.
●Be sincere.
●

Verbal
●Use simple language and familiar words.
●

●Be brief and precise.


●

●Avoid vagueness
●

●Give facts
●

Commu
●Use polite words and tone
●

●Say something interesting and pleasing .


●

●Allow time to respond.


●

nication
Presentation /Face

communication

Telephone
to face

conversation

Types of Verbal
communication

Speech
Public
letter
Writing a
SPEAKING SKILLS
Meaning and Importance
 Imp. for a person’s professional survival and growth.
 Required for active participation in oral communication.
 For several formal communicative situations:
 Meetings,conferences,panel discussions,interviews,teleconferencing,
videoconferencing, seminars, workshops, and symposiums
 A good speaker should speak confidently , producing right sounds,
stressing on the right words and using right tone.
SPEAKING SKILLS

Academic/
professional General:
●
Lectures ●
Casual conversation
●
Tutorials and practicals ●
Formal conversation
●
Seminars and workshops ●
Social interaction
●
Technical presentations
●
Academic discussions
●
Public speeches
●
Viva voce ●
Small talks on local
●
Oral reports topics
ORGANIZING A SPEECH
MANNER OF SPEAKING

WORDS
LOUDNESS

EXPRESSIO
NS

PAUSING

PACE OF
VOICE

POWER OF
VOICE
PITCH OF
VOICE
GUIDELINES IN THE DELIVERY OF SPEECH

 Good eye contact


 Ask questions

 Avoid too many movements

 Keep a check at your pitch, tone..

 Avoid long speeches

 Speak fluently, effectively and confidently

 Social and professional interactions possible.

 Persuading

 Using visual aids effectively

 coordinating in meetings

 Initiating topic shift


TYPES OF SPEECH

Persuasive speeches

Demonstrative Informative
speech speech
GOOD CONVERSATION STRATEGIES

Speak with
Choose clarity
your words

Be Simple

Control over
your tongue

Be polite

Pleasant
tone
Be
friendly
HOW TO END?????

 By giving verbal clues like: let me end by saying,


before I conclude, on the last point…
 By the manner of delivery: decreasing of pitch of
tone to lower notes
 By making summary

 By quoting an eminent personality….

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