Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
101 views12 pages

Typical Outsourced Activities Task Processes: Instructor: Joshue B. Manaloto

The document lists typical activities that are commonly outsourced such as business process outsourcing, IT outsourcing, support functions, routine or automated activities, seasonal work, and part-based assembly. It also details 10 common mistakes made in outsourcing including not knowing what to outsource, hiring only the cheapest workers, failing to properly set up and train online workers, and not integrating or listening to outsourced workers.

Uploaded by

jerwin dacumos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
101 views12 pages

Typical Outsourced Activities Task Processes: Instructor: Joshue B. Manaloto

The document lists typical activities that are commonly outsourced such as business process outsourcing, IT outsourcing, support functions, routine or automated activities, seasonal work, and part-based assembly. It also details 10 common mistakes made in outsourcing including not knowing what to outsource, hiring only the cheapest workers, failing to properly set up and train online workers, and not integrating or listening to outsourced workers.

Uploaded by

jerwin dacumos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 12

Typical Outsourced Activities Task

Processes

Instructor:
Joshue B. Manaloto
II. LEARNING OBJECTIVES
• Elucidate and list the different Typically Outsourced
Activities Task Processes

• Enumerate and Explain the 10 Most Common Mistakes of


Outsourcing
Typically Outsourced Activities-Tasks-Processes
• Business Process Outsourcing (BPO)
• IT Outsourcing
• Support Function/s
• Routine activities or activities that can be automated at larger
centers
• Seasonal Requirement/s
• Part-based Activities
Business Process Outsourcing (BPO):
• outsourcing of entire business process components; e.g.,
HR, payroll, accounting, Financial, etc.
IT Outsourcing
• IT Technical Support
• IT Application Development
• IT Application Management
• Data Center operations
• Software as a Service (SaaS)
• Cloud (On-line Storage) Services
Support function/ services

Cafeterias
Copy centers
Security
Janitorial Services
Trucking/ Shipping
Building Maintenance
Routine activities or activities that can be automated at
larger centers
• Small banks outsourcing check processing to larger banks, riding on
ATM base of multi-bank network
• Small vendors using Amazon.com as data center, marketing, and
payment processing platform
• Banks using common/multi-bank core banking services of large
technology providers
Seasonal Requirement/s
• One day 50 employees needed; next day only 10 are needed
• Christmas hires to handle additional volume of transactions
• Temporary extension of operating hours to accommodate foot traffic
All Part-based Activities
• These are activities that are: routine, scheduled, with little uncertainty
• Automobile assembly
• Electronics assembly
• Packaging solutions
• Handicrafts or garments for mass production
Fundamentals of Outsourcing
• Business Process Outsourcing Engagements
• Managing Outsourcing Transition
• BPO Operations Management
• Issue Management and Critical Situation Control
10 Most Common Mistakes Of Outsourcing
• Mistake #1: Not Knowing Exactly What You Want To Outsource
• Mistake #2 Not Having an Organized Interview Process
• STEP 1: Immediate cut-offs
• STEP 2: Basic Information
• STEP 3: Skills and commitment
• Mistake #3 Hiring the Cheapest Workers and Hoping For the Best
• Hidden Flaws of The Cheapest Workers
• Poor Communication
• Poor Internet
• Overworked
• Disappearances
• Multiple Workers On 1 Account
• Mistake #4 Not Knowing Exactly What You Want To Outsource
• Mistake #5 Not Diversifying Workers Across Your Business Operations
• Mistake #6 Failing To Properly Set Up Your Online Workers
• Mistake #7 Not Cross-Training
• Mistake #8 Not Fully Integrating Your Online
• Mistake #9 Not Listening To Their Ideas and Asking For Feedback
• Mistake #10 Not Allowing Your Online Workers to Grow With Your Team

You might also like