Utilize specialized
communication
skills
Meet common and specific
communication needs of clients and
colleagues
Lo-1: Meet common and specific communication needs of clients and colleagues
In order to meet common and specific communication needs of clients and
colleagues youn are
required to:
Identify and meet specific communication needs of clients and colleagues
Use different approaches to meet communication needs of clients and
colleagues
Address conflict promptly and in a timely way and in a manner which does
not
compromise the standing of the organization
Communicating as a Means to Resolve the Needs Internal and
External Client Almost every part of life requires
communication, however basic. It is no exaggeration to say then
that communication skills are key points to focus upon in
building a solid foundation for one’s academic life and career.
At the mention of the word <communication=, what came to
your mind first would probably be talking and listening.
However, communication involves more than just that, for it is
all about the effective transfer of information from one person
to another.
Source: The source, as the sender of
the message, must be fully aware of
what is to be
communicated to the other person. The
source must be clear about the purpose
and objectives for
starting a communicatio
Message: The message is the heart or
the subject matter of communication.
It is there a son
why there is communication in the
first place. The message itself must be
clearly expressed and
worded.
ENCODING
Encoding: Encoding is the process of
translating or converting your
message into a format that can be
easily shared with and accessed by
another person
CHANNEL
Channel: This is the method/s by which you
convey your message. Choosing the most suitable
method for communication depends largely on the
type of message you want to communicate. It can
be through speaking, writing, gesturing, or it
could be through telephone calls, emails, Facebook
Messenger, other instant messaging apps or simply
through a text message
Decoding: This part refers to how the message sent is
interpreted and understood by the receiver,
provided that there are means available to understand the
information shared.
In the communication process, the "receiver" is the listener, reader, or observer that is, the
individual (or the group of individuals) to whom a message is directed. The receiver is also
called the "audience" or decoder
Feedback: The Feedback is the final
step of the process that ensures the
receiver has
received the message and interpreted
it correctly as it was intended by the
sender. It
increases the effectiveness of the
communication as it permits the
sender to know the efficacy of his
message
Use different approaches to meet communication needs
of clients and colleagues
Use face-to-face communication.
- Face-to-face communication is more personal than sending an email.
- Listen
- Make eye contact
- Pay attention to nonverbal messages
- Be present and engaged
- Participate in the conversation
- Speak calmly and openly
- Acknowledge their time
Contribute to the development of communication
strategies
Develop, promote, implement and review strategies for internal and
external
dissemination of information as required
Establish and review channels of communication regularly
Provide Coaching in effective communication
Maintain Work related network and relationship as necessary
Use Negotiation and conflict resolution strategies where required
Communication with clients and colleagues is appropriate to individual
needs and
organizational objective
Develop, promote, implement and review strategies for internal and external
dissemination
of information as required
Strategies May include but is not limited to:
Recognizing own limitations
Utilizing techniques and aids
Providing written drafts
Verbal and nonverbal communication
Establish and review channels of communication regularly
There’s nothing too surprising with this one communication
channels are simply different ways
through which you can talk to other people. In a business
context, that’s usually to share
information, ask questions, or provide answers to questions.
That could be in-person as a face-to-
face conversation, over the phone, or virtually over the
Internet via email, social media,
or instant messaging.
Provide Coaching in effective
communication
Communicating effectively means that
your ideas and concepts are being
heard and people are acting upon
them. It also means you are able to
listen, understand, and take action on
what other people say.
Good communication is all about listening
effectively. Take the time to listen to what the
other person is saying and practice active
listening. Pay attention to what the other person
is saying, ask questions and clarify points, and
rephrase what they have said so that you know
you have understood correctly
Maintain Work related network and
relationship as necessary
Work related network is a group of people who have
connected with one another for career or business-
related reasons. Members, who are called contacts or
connections, can share information which may
include, but is not limited to, job leads. Networking
usually involves meeting new people, who share a
profession, industry, or interests. Networking
involves exchanging ideas and information between
these individuals.
Represent the organization
Research and present when participating in internal or external forum, presentation is
relevant, appropriately in a manner to promote the organization
Make clear and sequential presentation and delivered within a predetermined time
Utilize appropriate media to enhance presentation
Respect differences in views
Make consistent written communication with organizational standards
Respond inquiries in a manner consistent with organizational standard.
How do you represent an organization?
In order to representing effectively your Organization.
Understand the mission and vision of your company.
Have the mindset that it is a privilege to represent the
company.
Pay attention to industry standards and best practices.
Dress appropriately.
Develop <people skills=
Know your products and service.
DEVELOP AND LEAD TEAMS
A lead,also called a team lead or team leader, is
a professional who guides and encourages a
group of people. They inspire, motivate and
provide suggestions to help their team members
reach certain goals at work. Companies in any
industry may hire leads to guide teams.
A Team Lead oversees the Team's leadership
responsibilities. These may include, but are not limited
to management of the the Team’s profile page and
settings, as well as management of the team members
and addition or removal of Members from a Team. A
Team Lead can also create new projects and invite
team members to join the project. They are also the
main point of contact between a Hirer and the Team
Members for all queries, and the point person to
escalate and mediate any issues between the Team and
a Hirer.
7. tactics to develop your team
Identify
your working and leadership style.
Establish clear roles, responsibilities, and
expectations.
Empower your team to make smart decisions.
Encourage listening and feedback.
Foster trust, belonging, and inclusivity.
Encourage a growth mindset.
Provide coaching
A development team lead is responsible for the
whole software team. They usually transition
from being a developer, QA tester, product
manager, or any other technical role. However,
they do not just write or design the code.
Instead, they coordinate efforts across teams to
deliver software products successfully.
What is a Dev Team Lead?
Developer team leaders are problem solvers and
the first ones who remove team roadblocks.
They are not afraid to roll up their sleeves and
write code whenever needed. Additionally, their
role is to help the team keep motivated and
productive.
To guide the team in the right direction,
team leaders fulfill the following roles:
Team Manager – keeps the team in line
with all activities and task prioritization
Strategist – must determine impediments
and provide solutions to complete tasks.
Point of Communication – distributes
information, including requirements, updates,
or challenges to all stakeholders.
Organizer – keeps track of all project activities,
tasks, documents, and employees.
Goal setter – determines goals and objectives at
the beginning of the project until it is
accomplished.
Mediator – must resolve conflict or
miscommunication that may arise to avoid any
negative impact on team collaboration.
THANK YOU
