COMMUNICATION
Definition:-
Communication is a process by which information is
exchanged between individuals through a common system of
symbols, signs, or behavior.
PURPOSES OF COMMUNICATION IN NURSING
To collect assessment data
To initiate intervention
To evaluate outcome of intervention
To initiate change which help in promoting health
To take measures for preventing legal problems associated
with nursing practice
To analyze factors affecting the health team
SKILLS FOR EFFECTIVE COMMUNICATION
Confidence
Critical thinking
Analytical skills
Openmindness
Active listening
Empathy
Honesty
Confidentiality
Knowledge
Systematic approach
Tactfulness
PROCESS OF COMMUNICATION
SENDER MESSAGE
FEEDBACK
CHANNELS
RECEIVE
R
BARRIERS OF COMMUNICATION
1- PHYSIOLOGICAL BARRIER:
Difficulty in hearing
Difficulty in vision
Difficulty in expression
2- PSYCHOLOGICAL BARRIER:
Emotional disturbance
Fear
Level of intelligent
Ego
3- ENVIRONMENTAL BARRIER:
Lack of ventilation
Lack of privacy
Over crowding
4 – CULTURAL BARRIER:
Level of knowledge & understanding
Customs
Belief
Religion
Language
IMPORTANCE OF COMMUNICATION
Information
Education
Motivation
Counseling
Reduce stress
Health promotion
NURSE PATIENT RELATIONSHIP
Introduction
Nurse patient relationship is a basic requirement of
nursing practice.
Definition:-It is an interaction between two persons in
which the nurse offers a series of purposeful activities
& practice that are useful to particular patient.
Types of relationships:-
Social relationship
Intimate relationship
Therapeutic relationship
Characteristics:
• It is an intellectual and emotional bond
between the nurse and mainly focused on
the client.
• It respects the client as an individual.
• Considering family relationship and values.
• Maximizing the clients abilities to
participate in decision making.
• It respects client confidentiality.
• It is based on mutual trust, respect
and acceptance.