CONSUMER
HEALTH
Presented By :
Hannah Agustin
Andrea Francisco
Angeline Gutierrez
Chelsey Mae Ladio
Cherry Mae Corpuz
CONSUMER HEALTH
Refers to the actions, decisions, and behaviours that individuals
take to manage and maintain their own health and well-being. This
can include seeking out and using health information to make
informed decisions about healthcare choices, engaging in healthy
behaviours such as exercise and proper nutrition, and accessing
appropriate medical care when necessary.
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HEALTH INFORMATION
Refers to any data or knowledge related to health and well-being. This
can include information about medical conditions, treatments, medications,
medical procedures, preventive care, lifestyle choices, and more. Health
information can come from a variety of sources, such as healthcare
providers, medical records, research
studies, public health campaigns, and media outlets.
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HEALTH INFORMATION
According to various authors and experts, health information can be defined as any data,
knowledge, or communication related to health and well-being. Here are a few examples:
1. World Health Organization (WHO): “Health information is the data and
knowledge used to support the management and delivery of health services.”
2. National Institutes of Health (NIH): “Health information is any information that can be used to
promote, maintain, or restore health or prevent disease.”
3. American Medical Association (AMA): “Health information is any information, whether oral or
recorded in any form or medium, that relates to the past, present, or future physical or mental health
or condition of an individual, or the provision of health care to an individual.”
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HEALTH PRODUCTS
Refer to any products that are intended to promote, maintain, or improve health
and well-being. This can include a wide range of products, such as:
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HEALTH PRODUCTS
1. Medications: Prescription and over-the-counter drugs used to treat or prevent
medical conditions.
2. Dietary supplements: Vitamins, minerals, herbs, and other natural products that are taken to supplement the
diet.
3. Medical devices: Equipment or devices used to diagnose, monitor, or treat
medical conditions, such as blood glucose meters, nebulizers, and hearing aids.
4. Personal care products: Products used for personal hygiene, such as soap,
shampoo, and toothpaste.
5. Fitness and wellness products: Products used to support physical activity and
healthy lifestyle choices, such as exercise equipment, fitness trackers, and
meditation apps.
6. Health foods: Foods that are marketed as being beneficial to health, such as
whole grains, fruits, and vegetables
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HEALTH SERVICES
Refer to the range of services and activities that are provided to
promote, maintain, and improve the health and well-being of individuals and
populations. These services can include:
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HEALTH SERVICES
1. Preventive services: Services aimed at preventing the occurrence or progression of
health problems, such as vaccinations, health screenings, and health education
programs.
2. Diagnostic services: Services used to diagnose and evaluate medical conditions, such
as medical imaging, laboratory testing, and diagnostic procedures.
3. Treatment services: Services used to treat and manage medical conditions, such as
medication management, surgery, and rehabilitation services.
4. Rehabilitation services: Services aimed at restoring or improving physical, mental, or
social functioning following a medical condition or injury, such as physical therapy,
occupational therapy, and speech therapy.
5. Palliative care services: Services aimed at providing comfort and improving the
quality of life for individuals with serious or life-limiting illnesses, such as pain
management and hospice care. 6
WHO IS A CONSUMER?
A consumer is a person or organization that buys goods or services for their own
use or
for resale. In simple terms, a consumer is anyone who purchases a product or
service to satisfy a need or want. Consumers can be individuals, households,
businesses, or government entities.
Consumers can be broadly classified into several types based on their purchasing
behavior and patterns. Here are some of the common types of consumers:
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WHO IS A CONSUMER?
1. Impulse Buyers: These are consumers who make purchases on a whim without
much thought or consideration. They are often attracted to flashy or eye-catching
products and are more likely to make unplanned purchases.
2. Value Shoppers: Value shoppers are consumers who prioritize getting the best
value for their money. They often compare prices and seek out deals and discounts
before making a purchase.
3. Loyal Customers: These consumers are loyal to a particular brand or company
and tend to buy their products consistently. They may be motivated by factors such
as quality, reliability, or emotional attachment to the brand.
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WHO IS A CONSUMER?
4. Trendsetters: Trendsetters are consumers who are always on the lookout for the
latest trends and fashions. They tend to be early adopters of new products and are
often influential in shaping popular culture.
5. Brand Conscious Consumers: These are consumers who are particularly sensitive
to brand names and reputations. They may be willing to pay more for products from
well-known brands, as they associate these brands with quality, prestige, or status.
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WHO IS A CONSUMER?
6. Convenience Shoppers: Convenience shoppers are consumers who prioritize
convenience and ease of purchase. They are more likely to make purchases online or
through mobile apps, and may value features such as free shipping or quick delivery.
7. Budget Shoppers: Budget shoppers are consumers who are particularly price-
sensitive and tend to focus on the lowest-priced products. They may prioritize getting
the most for their money and may be less concerned with brand or quality.
8. Environmental and socially conscious consumers: These consumers
prioritizeenvironmental and social concerns when making purchasing decisions and
oftenseek out sustainable or ethical products.
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CONSUMERS HAVE ACCESS TO VARIOUS SOURCES OF INFORMATION THAT CAN
INFLUENCE THEIR purchasing decisions. Here are some common sources of information that
consumers use:
1. Accredited educational institutions: Accredited educational institutions such as
universities and colleges can provide reliable information on consumer-related topics such
as finance, marketing, and product safety.
2. Manufacturer or service provider websites: Manufacturer or service provider websites
can provide reliable information on their products and services, such as product features,
ingredients, and safety warnings.
3. Packaging and labeling: Consumers may be influenced by the packaging and labeling
of products, which can provide information about the product’s
features, benefits, and ingredients.
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CONSUMERS HAVE ACCESS TO VARIOUS SOURCES OF INFORMATION THAT CAN
INFLUENCE THEIR purchasing decisions. Here are some common sources of information that
consumers use:
4. Trusted media sources: Trusted media sources such as The New York Times, The
Wall Street Journal, and BBC News provide reliable and accurate information on
current events and trends.
5. Consumer reports and magazines: Consumers may consult consumer reports and
magazines that provide unbiased product reviews and comparisons.
6. Non-profit organizations: Non-profit organizations or Consumer Action provide
reliable information on consumer rights, protections, and scams.
7. Government agencies: Government agencies such as the BFAD provide reliable
information on consumer protection laws, regulations, and best practices.
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CONSUMERS SHOULD BE CAUTIOUS WHEN EVALUATING INFORMATION FROM
DIFFERENT SOURCES AS not all sources are reliable or accurate. Here are some examples of
unreliable sources
of information that consumers should be aware of:
1. Social media: Social media platforms such as Facebook, Twitter, and Instagram can
be unreliable sources of information, as the content may not be fact-checked, and may
be biased or misleading.
2. Online forums: Online forums and discussion boards can be unreliable sources of
information as they are often unmoderated and may contain false or inaccurate
information.
3. Anonymous sources: Information from anonymous sources can be unreliable as there
is no way to verify the accuracy or credibility of the source.
4. Personal blogs or websites: Personal blogs or websites can be unreliable sources of
information as the content may be based on personal opinions or experiences, rather
than facts and evidence. 9
CONSUMERS SHOULD BE CAUTIOUS WHEN EVALUATING INFORMATION FROM
DIFFERENT SOURCES AS not all sources are reliable or accurate. Here are some examples of
unreliable sources
of information that consumers should be aware of:
5. Advertisements: Advertisements can be unreliable sources of
information as they are designed to promote and sell products, rather than
provide unbiased information.
6. Unaccredited websites: Websites that are not accredited or certified by
reputable organizations or authorities may contain inaccurate or
misleading information.
7. Unverified reviews: Reviews on online platforms such as Amazon or
Yelp may be unreliable as they may be fake or biased.
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CONSUMER RIGHT AND
RESPONSIBILITIRES
Consumer rights refer to the basic entitlements and protections that consumers are
entitled to when purchasing goods and services. These rights include:
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CONSUMER RIGHT AND
RESPONSIBILITIRES
1. The right to safety: Consumers have the right to products that are safe to use and do not pose
any harm to their health or well-being.
2. The right to information: Consumers have the right to accurate and complete information
about the products and services they are purchasing.
3. The right to choose: Consumers have the right to choose from a variety of
products and services at competitive prices.
4. The right to be heard: Consumers have the right to voice their complaints andconcerns about
products and services and expect a response from the company.
5. The right to redress: Consumers have the right to receive compensation
or aremedy if a product or service does not meet their expectations or causes harm.
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CONSUMER RESPONSIBILITIES, ON THE OTHER HAND, REFER TO THE ACTIONS AND
BEHAVIORS THATconsumers should exhibit when purchasing goods and services. These
responsibilities
include:
1. Conducting research: Consumers should research products and services before making a
purchase to ensure that they are making an informed decision.
2. Reading contracts and agreements: Consumers should carefully read contracts and agreements
before signing to understand their rights and obligations.
3. Providing accurate information: Consumers should provide accurate and truthful information
when making a purchase, such as their personal information and payment details.
4. Following instructions: Consumers should follow the instructions provided by the
manufacturer or service provider when using a product or service.
5. Reporting issues: Consumers should report any issues or concerns with products or services to
the company or appropriate authority.
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THANK YOU
