India
CONFLICT MANAGEMENT – Agree to Disagree
Jc. Civy V. Pulayath
Individual Work
Activity One
1.Walk around, meet and greet 10 co-
participants
2.Ask them one of their biggest conflict they
faced in their life.
3.Note down their name and points regarding
how they resolved the conflict.
Duration: 15 Minutes
Course Objective
By the end of this 90 minutes session on Conflict
Management, all the participants will be able to state the
5 steps of resolving a conflict and 3 tools of conflict
management.
Course Content
• What is Conflict decision making?
• Steps of decision making
• Tools for decision making
• An effective decision
Module One
What is Decision Making?
Individual Work
Activity Two
How many decisions have you
made today after waking up?
We make hundreds of decisions
a day, yet we find it hard to
deal with the tough decisions
we have to make.
Decision Making
Decision making is a mental process leading
to a course of action among alternatives.
It begins when we need to do something, but
we don’t know what.
A few examples
• What to buy?
• What to eat?
• What to wear?
• What to say?
• What to do with your life?
It is essentially the mental movements that
leads to the decision, or your thinking
pattern.
Deciding implies choice from several or
many possibilities. It is the preliminary work
of weighing the pros and cons of each
course of action.
A decisive person is one
who has the power to stop
thinking and start acting.
Module Two
Steps of Decision Making
Five steps of decision making
• Define objectives
• Collect data
• Develop options
• Evaluate and decide
• Implement
Define Objectives
• Be specific on your objectives
• Why do you need to make this decision?
• What is that you aim to achieve with this decision?
Collect Data
• Get all the info you can on the problem at hand
• Research extensively
• Look for similar situations
• Codify the data
• Check available data for authenticity
Develop Options
• List possible course of actions
• Generate new ideas
• Ask opinions and suggestions
• Be aware of your biases
Evaluate and Decide
• List pros and cons
• Examine consequences
• Do trials
• Evaluate against objectives
• Select the best option
Implement
• Carry out the decision precisely
• Monitor at every step
• Stick to deadlines
• Review after execution
Group Work
Activity Three
Knot or Not?
Let us play a small game!
Module 3
Tools for Decision making
Decision Making Tools
• Rational thinking
• Imagination
• Intuition
• Developing options
Rational Thinking
• Think without emotions
• Don’t let others control your life
• Ask opinions, take your own decisions
• Keep a good watch of your biases
Imagination
• Imagination is more important than knowledge
• Trust your creative potential
• Good ideas come to those who look for it
Intuition
• Intuition is your unconscious mind at work
• Exercise your intuitions by feeding your mind
• Be aware of intuitions guided by fear or
wishful thinking
• The more experiences you gain, the sharper
your intuitions are
Developing Options
• Think of all possibilities
• Develop feasible options from them
• Be aware of false assumptions about
resources and capabilities
• Take calculated risks, don’t gamble
Module Four
An Effective Decision
What is an Effective Decision?
• Not necessarily the perfect decision
• Best decision after considering all
• Not effective in intention, but effective in outcome
Effective Decision Checklist
• Have I defined the objectives?
• Do I have sufficient information?
• What are the feasible options?
• Have I evaluated them correctly?
• Does this decision feel right now and after
I have started implementing it?
An effective decision maker
• Analyzing, synthesizing, valuing
• Committed to think it through
• Imaginative
• Receptive to intuition
• Open to new ideas
• Collaborates with others to get better outcomes
Barriers to effective decision making
• Quick decisions with no thought
• Relying on limited information
• Lack of clarity on important aspects
• Craving for unanimous approval
• Making decisions outside your authority
Let us do a quick recap
• What is decision making
• What are the steps of decision making
• Think about the tools for decision making
• What is an effective decision
Successful people have the courage to take
decisions while others hesitate.
Wish you all the best!
