COMMUNICA
TION
SKILLS
Presented By,
Asmita Rajendra Mhatre
OBJECTIV
ES:
▶ What is communication
▶ What are communication skills
▶ Ways of communication
▶ Verbal communication
▶ Non-verbal communication
▶ Listening skills
▶ Communication styles
▶ Barriers to communication
▶ Ways to overcome these barriers
▶ Conclusion
COMMUNICATIO
N:
▶ The act or process of using words, sound, signs, or behavior to express or
exchange information or to express your ideas, thoughts, feelings, etc., to
someone else.
COMMUNICATION IS A
TWO – WAY PROCESS:
Messa
SEND ge RECEIVE
ER R
WHAT ARE
COMMUNICATION SKILLS?
▶ Communication skills are set of skills required for effective communication.
▶ The purpose of communication is to get your message across to others.
▶ This is a process that involves both the sender of the message and the receiver.
▶ This process leaves room for error, with messages often misinterpreted by one
or more of the parties involved. This causes unnecessary confusion and counter
productivity.
▶ In fact, a message is successful only when both the sender and the receiver
perceive it in the same way. By successfully getting your message across, you
convey your thoughts and ideas effectively.
WAYS OF
COMMUNICATION:
▶ Verbal communication
▶ Written communication
▶ Non-verbal
▶ Listening
VERBAL
COMMUNICATION:
▶ Includes spoken
words
▶ Tone
▶ Volume
▶ Rhythm
▶ Cultural differences
▶ Slang
NON-VERBAL
COMMUNICATION:
▶ All behaviour that express messages without the use of
words
▶ Body movement
▶ Physical appearance
▶ Personal space
▶ Touch
▶ Body language
LISTENING
SKILLS:
▶ Active listening sends the message that you want to understand what is being
said, and the person speaking is important to you.
▶ Being a good listener builds healthy relationships.
COMMUNICATION
STYLES:
▶ Passive Communicators: Passive communicators do not
stand up for themselves or defend their attitudes or beliefs.
▶ Aggressive Communicators: Aggressive communicators often try to get their
way through bullying and threats.
▶ Assertive Communicators: Aassertive communicators defend their attitudes
and beliefs, but they also respect the rights of others.
BARRIERS TO
COMMUNICATION:
▶ Language
▶ Values and beliefs
▶ Gender and age
▶ Economic status
▶ Educational level
▶ Physical barriers
▶ Attitude
▶ Timming
▶ Trust
▶ Understanding of message
WAYS TO OVERCOME THESE
BARRIERS:
▶ Physical barriers: Try to use face-to-face communication frequently.
▶ Perceptual barriers: Recognize we have different values and try to be
acquainted with other person's values.
▶ Emotional barriers: Try to build trust.
▶ Cultural barriers: Recognize differences in meaning, pacing, volume and
gesture, space, and touch.
▶ Language barriers: Learn more about different cultures, relax, try to find a
place where there are not many additional stimuli to take away from the
exchange of messages.
CONCLUSI
ON:
▶ Effective communication is a learned skill.
▶ Practice and improve your communication skills.
▶ Better communication leads to better relationships and
success.
Thank You...!
