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Kaizen Terminology

The document outlines how to effectively define a problem statement, emphasizing the importance of specificity and measurable impact. It also describes the components of a goal statement and a business case, highlighting that they should focus on objectives without assigning blame or proposing solutions. The goal is to ensure that projects align with overall business objectives and address critical issues timely.

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21 views3 pages

Kaizen Terminology

The document outlines how to effectively define a problem statement, emphasizing the importance of specificity and measurable impact. It also describes the components of a goal statement and a business case, highlighting that they should focus on objectives without assigning blame or proposing solutions. The goal is to ensure that projects align with overall business objectives and address critical issues timely.

Uploaded by

info.rrea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Defining a Problem Statement

Poor Example:

Our customers are angry with us and thus delay paying their bills.

Good Example:

In the last 3 months, 12% of our customers are late, by over 45 days in

paying their bills. This represents 20% of our outstanding receivables &

negatively affects our operating cash flow.

When
Consequence
What Magnitude
Goal Statement
 Goal Statement
– The goal statement specifies the target that the Kaizen
project is seeking to achieve; and, the goal statement
must:
 Start with a verb (e.g., reduce, control, eliminate, increase,
etc.)
 Have focus of the project (e.g., cycle time, accuracy,
productivity, etc.)
– Like the problem statement, the goal statement should also
not:
 Assign a cause or blame
 Include a solution
Business Case
 Business Case
– A business case helps to understand how is the project linked
with the overall business objectives.
– The business case should be able to answer the following:
 Why should the project be done?
 Why should it be done now and not later?
 What are the risks associated with not doing it?
 Which of the business objectives does it address?
 What is the impact (if any)?

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