Emotional

Intelligence
Presented by : Supervised by :

ANNABA Oumaima Dr.Akhajjam

ARHILAS Hanane

Master : EMPME
Plan:
Introduction
4 The Role of Emotional

1
Intelligence in Leadership
Definition

2 Advantages
5 Emotional Intelligence in

3 Developing Education

Emotional
intelligence
6 Example

Conclusion
Introduction:
Emotional Intelligence (EI) is a concept that has generated significant interest
in recent decades, particularly in the fields of psychology and education. EI is
considered an essential tool for leaders, teachers, healthcare professionals,
and individuals in general, as it enables them to better understand and
manage emotions to improve interpersonal relationships, communication, and
teamwork
The philosopher Aristotle described what it
means to be emotionally intelligent hundreds of
years before the term became popular. He said:
"Anyone can become angry—that is easy.
But to be angry with the right person, to
the right degree, at the right time, for the
right purpose, and in the right way—that
is not easy."
 Definition of Emotional Intelligence

Emotional intelligence is: “a type of intelligence that involves the ability to process
emotional information and use it in reasoning and other cognitive activities.”
American Psychological
Association, 2018

Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to
understand and manage your own emotions, as well as recognize and influence the
emotions of those around you. It encompasses a range of skills, including:
• Self-awareness
• Self-management
• Social awareness
• Relationship management
 Advantages of Emotional
Intelligence
Stronger Relationships Better Communication Conflict Resolution
EQ helps you understand and When you're emotionally
EQ helps you navigate
respond to the emotions of intelligent, you can
disagreements and arguments
others, which fosters empathy communicate more effectively.
constructively. You can stay
and builds stronger You can clearly express your
calm under pressure, listen
connections. This can be vital own feelings and tailor your
actively to the other side, and
in friendships, family life, and message to consider how it
find solutions that work for
romantic relationships. might land with the other
everyone.
person.

Stress Management Improved Performance

People with high EQ are In the workplace, EQ is a major
better at managing stress. asset. It contributes to better
They can recognize their teamwork, leadership, and
own emotional triggers and decision-making. Emotionally
develop healthy coping intelligent people are adept at
mechanisms. motivating themselves and
others.
 Developing Emotional
Intelligence

1.Manage Your Reactions: The key takeaway is to avoid jumping to conclusions and practice
mindfulness to maintain a calmer perspective, especially when dealing with difficult
situations.
2.Communicate Clearly: Focus on using specific and constructive language. Analyze
problems and focus on solutions instead of dwelling on negativity.
3.Develop Empathy: Pay attention to both verbal and nonverbal cues to understand
colleagues' emotions. Acknowledge their feelings while maintaining boundaries.
4.Identify and Avoid Stressors: Recognize what triggers stress and take proactive steps to
minimize them in your work routine.
5.Bounce Back From Setbacks: Maintain a positive and solution-oriented approach when
facing challenges. Learn from setbacks and use them for growth.
What is Emotional Intelligence in Leadership?
The most effective leaders consider emotional intelligence a critical skill to recognize
and solve their team members’ problems. That’s why emotional intelligence is an
important part of many leadership styles. Emotional intelligence in leadership is
referred to as the ability to understand and manage one’s emotions, as well as
recognize and control others’ emotions and perspectives.
What is the Importance of Emotional Intelligence in Leadership?
why emotional intelligence is important :
• Emotional intelligence develops a positive work culture in the organization, which
vicariously increases efficiency and productivity.
• It instigates growth, innovation, and creativity in the organization and team
members.
• It constantly motivates team members and leaders to put their best foot forward.
• Emotional intelligence helps leaders and employees make the right decisions in
difficult times.
• It develops a strong bond between a leader and their team.
Emotional Intelligence in Education

For Teachers : For Students :

1.Enhanced Teaching Effectiveness: Teachers 1.Improved Academic Performance: Students
with high EI can create a positive and with high EI are better able to manage stress,
supportive classroom environment, making stay motivated, and focus on their studies,
it easier for students to learn and engage. leading to higher academic achievement.
2.Better Classroom Management: EI helps 2.Better Social Interactions: EI helps students
teachers handle classroom disruptions develop strong social skills, making it easier for
calmly and effectively, maintaining a them to collaborate with peers and build
conducive learning environment. positive relationships.
3.Stronger Teacher-Student Relationships: 3.Increased Resilience: Students with high EI are
Teachers who understand and empathize more resilient and can handle challenges, such
with their students can build trust and as peer pressure and academic stress, more
rapport, leading to better communication effectively.
and cooperation.
 Example
Sara is a manager at a busy restaurant. One evening, during a particularly hectic dinner service, one of the

waitstaff, John, makes a mistake with an order, causing a customer to become upset and complain loudly.

Step-by-Step Application of Emotional Intelligence:

Self-Awareness Self-Regulation Motivation

Sara recognizes her initial Sara takes a deep Sara motivation is to
feelings of frustration and breath to center herself resolve the issue quickly
stress at the situation but before approaching the and ensure the customer
understands the situation, ensuring she is satisfied, maintaining
importance of remaining does not react the restaurant's reputation
calm and composed. impulsively or for excellent service.
emotionally.
Example

Empathy Social Skills

Sara approaches John with Sara uses her social skills to
empathy, understanding address the customer's
that he is also feeling complaint effectively. She
stressed and may need listens attentively, apologizes
support. She speaks to him In this example, Sara demonstrates high sincerely, and offers a solution
privately and calmly emotional intelligence by effectively to rectify the mistake, such as
discusses the mistake, managing her emotions, understanding a complimentary dessert or a
offering reassurance and the perspectives of both her employee discount on the bill.
guidance. and the customer, and using her social
skills to resolve the situation positively.
This not only helps to address the
immediate issue but also strengthens the
team and improves customer satisfaction
in the long run.
 Conclusion
In conclusion, Emotional Intelligence, or EI,
plays a critical role in our personal and
professional lives. It encompasses the
ability to understand and manage our own
emotions, as well as recognize and
influence the emotions of others. High EI
leads to better communication, stronger
relationships, and more effective
leadership. By developing our self-
awareness, self-regulation, motivation,
empathy, and social skills, we can enhance
our interactions and improve our overall
well-being.
Thank you for your
attention !