ميحرال نمحرال هلال
مسب
ADVANCEDQUALITY CONTROL
COURSE
Introduction
(STANDARD and QMS)
مالعال ةديمحأ
أ. د/ دمحم
Prof. Dr. Mohamed H.
Contents
• Introduction.
• Why are standards are
important?
• Types Of Standard.
• How Standards are Used.
• DIFFERENCE BETWEEN STANDARDS
AND SPECIFICATIONS.
• WHAT IS ISO?
• QUALITY MANAGEMENT
SYSTEMS.
• Importance of QMS
• The INTRODUCTION
International Organization for
Standardization (ISO) defines a standard as a
"document, established by consensus and
approved by a recognized body, that provides
– for common and repeated use – rules,
guidelines or characteristics for activities or
for their results, aimed at the achievement
of the optimum degree of order in a given
context.“
• Standard is usually a formal document that
establishes uniform engineering or technical
criteria, methods, processes and practices.
The documents prepared by a professional
group or committee which are believed to be
?StandardA IS What
• A standard is a repeatable, harmonised, agreed
and documented way of doing something.
• Standards contain technical specifications or other
precise criteria designed to be used consistently as a rule,
guideline, or definition. They help to make life simpler
and increase the reliability and the effectiveness of many
of the goods and services we use.
• Standard do not necessarily have to be developed
by standardisation bodies, such as ISO or the IEC.
Any organization can establish standards for internal or
external use. However, to be truly called a standard, the
requirements stated above must be met.
.IS A Standard?- ContWhat
A published standard is therefore the harmonised synthesis of
what the group is prepared to publish. In terms of international and
regional standardisation, this is even more important than at the
national level: the importance of consensus is critical because of large
and diverse stakeholder groups and needs. Ultimately this may mean that a
standard might lack some of the clarity, detail or specific criteria certain
stakeholder groups or individuals would have preferred.
Standard result from collective work by experts in a field and provide a
consensus at the time when the standards are developed. As standards in
the international arena are established on a consensus and broad
stakeholder basis, they represent what can be agreed upon.
?Why are standards are important
Standards ensure the safety,
quality and reliability of products
and services; they facilitate trade
and protect our health and the
health of the environment. For
business, standards improve
systems and processes; they reduce
What are standards in
engineering
•A technical standard is an
established norm or
requirement. It is usually a
formal document that establishes
uniform engineering or technical
criteria, methods, processes and
practices. Standards allow for
interchange ability of parts,
system interoperability, and they
ensure quality, reliability and safety.
STANDARDSTYPES OF
STANDARD
Technical
Language
Product, Serveses,
and
Same
quality
WHAT IS THE DIFFERENCE BETWEEN
STANDARDS AND
SPECIFICATIONS?
?WHAT IS ISO
• The Organization
federation of national standards
Standardization
International for
is a
bodies from more than 145
(ISO) worldwide
countries, with one body
representing each country. ISO is a
non-governmental
organization established in 1947 and
based in Geneva, Switzerland.
?How Standards are Used
• Standards are an important
aspect of ensuring that
products andinservices
delivered are
harmonised
while
and
a consistent providing users
way, consumers with the
and
confidence that whatever products and
services they are using deliver
to specification..
WHAT IS QUALITY MANAGEMENT SYSTEM
QMS
Quality management systems are one of the keys to improving
the performance of institutions
Quality management systems are one of the keys to improving
enterprise management
QMS Quality Management
System
• QMS can be defined as set of policies, processes
and
procedures required by an organisation for planning and
execution in their core area of activities .
• It integrates the various internal processes within the
organization and provides a “process approach” for project
execution.
[email protected] / مالعال ةديمحأ دمحم
QMS Quality Management
System
• QMS also enables the
organization
to control and improve the
various core activities which will
ultimately lead to improved
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Quality Management
System
• Achieving
customer satisfaction
by meeting customer’s
expectation and
preventing non-
conformity at all stage
of process from design
to service.
the throug
/ مالعال ةديمحأ دمحم
• Quality management is an importan
component of a successful business
that helps ensure companies produce
services and products consistently and
effectively.
• There are several key components of
quality management, including quality
planning, control, assurance and
improvement. Learning how quality
management works can help you ensure
that a company is operating at a certain
production standard to maintain
[email protected] high
/ مالعال ةديمحأ دمحم
PrinciplesQuality Management
There are several reasons why quality management is an
important
component of a successful business. Here are some of its
benefits :
• Ensures high-quality services and products
• Supports overall customer satisfaction
• Increases revenue and customer retention rates
• Improves productivity within the organization
• Reduces inventory and waste
• Ensures the company follows all processes in a similar
and effective manner
• Helps companies establish a good reputation based on quality
products
and services
• Increases operational consistency
• Allows companies to improve their processes continuously
[email protected] / مالعال ةديمحأ دمحم
ISO/IEC17011-
2005
First edition
2004-09-01Corrected version
2005-02-1 Conformity assessment
— General requirements for
accreditation bodies accrediting
conformity assessment bodies
ISO/IEC
-17025
201
7
International Standard on Laboratory
Accreditation
is the new international standard
used by laboratories in developing
their
is the new international standard used by laboratories in
quality, administrative and
developing their quality, administrative and technical
technical
systems systems
that govern that govern their
their operations.
Standards of series9000ISO
• The ISO 9000 family contains these standards:
• ISO 9001:2015: Quality Management Systems -
Requirements
• ISO 9000:2015: Quality Management Systems -
Fundamentals and Vocabulary (definitions)
• ISO 9004:2018: Quality Management - Quality of an
Organization -
Guidance to Achieve Sustained Success (continuous
improvement)
• ISO 19011:2018: Guidelines for Auditing Management
Systems
ISO 9000 VS.
• ISO
9001
9000 is a series, or family, of
quality management standards,
• while ISO 9001 is a standard
within the family.
• The ISO 9000 family of standards
also contains an individual
standard named ISO 9000. This
standard lays out the
fundamentals and vocabulary for
ISO 9001-
2015
It is the most recognized and implemented quality
management system standard in the world.
ISO 9001:2015 specifies the requirements for a QMS that
organizations can use to develop their own programs.
The certification makes the company operate more •
powerfully
Helps to meet the legal and regulatory needs •
Supports in reaching new markets •
Aids in identifying and addressing the risks •
WHAT DOES IT MEAN TO
BE CERTIFIED TO ISO
?9001
• When an organisation is certified to ISO
9001, they are able
to show that
customers their stakeholders
they have met
and
requiremen set out in the the
ts
standard. Moreover, when ISO
an 9001
organisation
certified to is 9001, it shows they
ISO
committed to are the
improving
experience,while customer
improvin
simultaneously,
their business and g
operations.
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?Why Is ISO 9001 So Relevant Today
What is ISO 9001 & Why is it Important?
• ISO 9001 can be a game-changer for
any business owner.
• ISO 9001 helps improve your
organization’s processes and quality
management system and is just too
beneficial to pass up in this day and age.
• In 2020 there were 1,078,604
certificates gained for ISO 9001 in 195
countries.
هلال ءاش نإ قيفوتالب
مالعال ةديمحأ
دمحم /د.أ
Prof. Dr. Mohamed
Alaalam
