Managing Operations and Supply Chain
Course Code
SCOM 8501
Course Instructor
Mohammad Rajib Uddin
Assistant Professor
Dept. of Business Administration-General
FBS, BUP
Discussion Topic – 1 Class st
Meet and Greet with the students
Experience of the last trimester from the
students and faculty.
Introduction of the course instructor.
Course Description.
Introduction to Operations Management.
Question and Answer Session
Brief Introduction of Instructor
Educational Background:
SSC & HSC: Sylhet Cadet College
Bachelor: Bachelor of Engineering (Computer Systems), Edith Cowan
University, Australia
Masters: Master of Engineering Management, Curtin University of Technology,
Australia
Professional experience:
Telstra Corporation Limited, Australia (2005-2011):
Technical Sales Analyst; Telecommunication Service Designer; Project Co-
ordinator
Major Projects: Formula One, MotoGP, Australian Election, Etc.
Teaching Career:
Lecturer (2012-2014)-American International University-Bangladesh (AIUB)
Assistant Professor (2014-2016)- American International University-
Bangladesh (AIUB)
Assistant Professor (2016 till Now)-Bangladesh University of Professionals
Publication and Patent:
Number of Publication: Twelve (Indian Journal-2, Canadian Journal-1, American
Journal-3, Malaysian Journal-1, Australian Journal-, UK journal-1)
Number of Patent: One Granted (Innovation Patent from IP Australian
Government, 2019)
Two Granted (Innovation Patent from IP Australian Government, 2020)
Operations Management
Text: Stevenson, William J., Operations Management,
8th edition, McGraw-Hill.
Topics
Introduction to OM
Functions of Business Organization
Goods Vs Service
Characteristics of Goods and Service
Tangible and Intangible Output
Scopes of OM
OM Managers and the Management Process
Decision Making
Why Study OM?
Conclusion
Operations Management
OM is the management of systems or processes
that create goods and/or provide services.
The creation of goods or services involves
transforming or converting inputs into
outputs.
The essence of the operations function is to
add value during the transformation process:
value-added is the term used to describe the
difference between the cost of inputs and the
value of price outputs.
Operations Management
Illustration of the transformation Process
Food Inputs Processing Outputs
Processor
Raw Vegetable Cleaning Canned
Vegetable
Metal Sheets Making cans
Water Cutting
Energy Cooking
Labor Packing
Equipments Labeling
Basic Function of Organization
Finance-is responsible for securing financial resources at favorable prices and
allocating those resources throughout the organization.
Marketing- Is responsible for assessing consumer wants and needs and selling and
promoting organization’s goods or services.
Operation-Is primarily responsible for producing the goods or providing the services
offered by the organization.
Organizati
on
Finance Marketing Operations
Operations Management
Tangible Output-Producing of goods results
in a tangible output, such an automobile, eye
glasses, a golf, a refrigerator-anything we can
touch or see.
Intangible Output- Something what we can
feel or value. For example: level of service
can be defined as intangible output.
Scopes of OM
The scope of operations management ranges across the
organization.
OM People are involved in product and service design,
process selection, design of work systems, location
planning.
Scopes of OM-
Forecasting
Capacity Planning
Scheduling
Managing Inventories
Assuring Quality
Motivating and Training
Locating facilities.
Example of Types of Operations
Types of Operations Example
Goods Producing Firming, Mining, Construction,
Manufacturing, Power
generating
Storage/Transportation Warehousing, Trucking, Mail
service, moving, taxis, buses,
hotels, airlines.
Exchange Retailing, wholesaling, financial
advising, renting or leasing,
library loans, stock exchange.
Entertainment Films, Radio and Television,
Plays, Concerts, Recording
Communication Newspapers, radio and TV
newscasts, telephone, satellites,
the internet.
The Operations Manager
The Operations Manager is the key figure in
the system. He/She has the ultimate
responsibility for the creation of goods or
provision of services.
The kinds of jobs that operations managers
oversee vary tremendously from organization
to organization largely because of the
different products or services involved.
Characteristics of a Good Operations
Manager
Commanding Voice.
Good Negotiator.
Leadership quality.
Understanding the need of Business.
Role Model
Example of World Leader:
Barak Obama-With a Commanding Voice,
Good Negotiator.
Adlof Hitler-Leadership Quality with
commanding Power
Responsibilities
Planning of Operation
Organizing Manager
Capacity Degree of Centralizations
Location Process selection
Products and services Staffing
Make or buy Hiring/laying Off
Layout Use of Overtime
Projects Directing
Scheduling Incentive Plans
Controlling/Improving Issuance of work Orders
Inventory Job Assignments
Quality
Costs
Productivity
Decision making
The chief role of Operations managers is that
of planner and decision maker.
Operations management professionals make
a number of key decisions that effect the
entire organization. These include
What: What resources will be needed and in
what amount.
When: When will each resource be needed?
When should the work be scheduled?
Decision making (Continued)
Where: Where will the work be done?
How: How will the product or service be
designed? How will the work be done
(Organization, Methods, Equipments)?
Who: Who will do the work?
Summary
OM is the part of a business organization
responsible for planning and coordinating the
use of organization’s resources to convert
inputs into outputs. The Operations function
is one of the three primary functions of
business organizations.
The operations function is present in both
service-oriented and product-oriented
organizations.
Questions?
1. Briefly describe the term operations
Management?
2. Identify the three major areas of business
organizations and briefly describe how they
interrelate?
3. Describe the Operations function and the
nature of the Operations manager’s job?
