Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the support and clear communication provided throughout their exchange programs. Customers highlight the helpfulness and friendliness of the staff, who are quick to answer questions and provide guidance during the application process. People felt well-prepared and supported, from visa applications to packing, ensuring a smooth and confident transition into their year abroad. Consumers consistently mention the personal touch and genuine care they received. The organization's smaller size allows them to get to know students and parents personally, offering continuous support and check-ins. Many reviewers formed strong bonds with their host families, creating lasting relationships and unforgettable memories. The local coordinators also play a crucial role, providing regular check-ups and support to ensure everything runs smoothly during the exchange.

Based on these reviews

Rated 4 out of 5 stars

I was placed in a wonderful family and every month my local Cordinator contacted me and did a check up if things were going well. We received help during the application process and STS always tried t... See more

Company replied

Rated 4 out of 5 stars

My exchange year was truly one off the best things I have ever done, I have many amazing memories like football games, thanksgiving and prom. I still have contact with my family every week and I’m pla... See more

Company replied

Rated 4 out of 5 stars

I did an exchange year in Canada 2024/2025 and had a wonderful experience! Through sts, I received a thorough preparation, could always ask questions and felt guided in everything from packing to my... See more

Company replied

Rated 4 out of 5 stars
Verified

I got help when I needed it! I was happy that the application process was simple and the staff was very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Our son was an exchange student for one year in Italy and had a fantastic experience and now also have learned Italian and has made fantastic friends an feels like he have an extra family.... See more

Company replied

Rated 5 out of 5 stars

I went on an exchange year in 2023-2024 to Sweden with STS and it was amazing! The staff was really nice, they helped me through the application process step by step and I recieved clear personal info... See more

Company replied

Rated 5 out of 5 stars

I really recommend STS as a organization for your exchange year. They were one of the few that had the Nordics as an option and helped me a lot during the process of becoming an exchange student. It t... See more

Company replied

Rated 5 out of 5 stars

As a parent, sending your child across the world naturally comes with a lot of emotions and questions. For us, STS was a huge source of comfort throughout the whole process. Their communication w... See more

Company replied

Rated 5 out of 5 stars

I went for an Exchange Year in Scotland with STS and it was the best experience of my life. This year abroad gave me the possibility to really grow and learn more than I learnt during 5 years of High... See more

Rated 5 out of 5 stars

I had a great family and found friends on the first day of school. Not only the other international but also the québécois took me in almost immediately. I got to learn how to be independent and foun... See more

Company replied

Rated 5 out of 5 stars

I really liked the experience great, because you get always help and the employees are really friendly and supportive. I felt safe durning my whole exchange, and like everything is good planed. I am r... See more

Company replied

Rated 5 out of 5 stars

I went on an exchange year with STS to America in 2023/2024! They made me feel like I mattered every step of the process and did not at all make me feel like I was just a number. They make sure to get... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! I received my host family placement less than a week before I left and it was very obvious that they had tried to place me with the best host family for me. We shared a lot in comm... See more

Company replied

Rated 5 out of 5 stars

My two daughters were in 2017 and 2018 on a Language Travel with STS in England. We met with STS Vacanze Studio staff in Milan the first time and the professional impact was very good. The girls enjo... See more

Rated 5 out of 5 stars

My exchange semester with STS is the best thing I ever did. They helped me with the application process and I was placed in an amazing host family. Throughout my exchange semester a local coordinator... See more

Company replied

Rated 5 out of 5 stars

Going on exchange to Costa Rica with STS was honestly the best six months of my life. I had the chance to experience a completely new culture, meet amazing people and grow so much as a person. Th... See more

Company replied

Rated 5 out of 5 stars

STS is a great company for students who want to study abroad. Before I started my exchange they really helped me prepare and also while I was there I was in touch with my agent. I also think that it... See more

Company replied

Rated 5 out of 5 stars

I did an exchange year in the U.S. STS helped me with my application and also had really good communication between me and the school I went to. During my exchange year they always checked on me... See more

Company replied

Rated 5 out of 5 stars

I had an amazing exchange year (2024/2025) with STS Education and couldn’t be happier with my experience. From the very beginning, STS helped me with all the preparations and documents: all the in... See more

Company replied

Rated 5 out of 5 stars

STS were very helpful with everything, and made it clear you could reach out if you needed help with anything. I’m so grateful to have been able to study a year abroad, and very thankful to STS for ma... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with STS. They supported me a lot and if I had a question they answered really quick. There is good communication between student, parent and organisation.

Company replied

Rated 5 out of 5 stars

The trip with STS was truly the best year of my life. The food, the people, the culture etc. was just amazing. STS was always there with me every step of the way and helped with any problems I had. It... See more

Company replied

Rated 5 out of 5 stars

My experience with STS was really good, not just because of the fun trips we got to do in New York and in the Rocky Mountains with the other students but also because of the repeatedly check ins o... See more

Company replied

Rated 4 out of 5 stars

Always someone to contact, they wanted me to make me feel save and welcomed. I loved the check ups from my local coordinator, she was great.

Company replied

Rated 5 out of 5 stars

I had one of the best years of my life. I met amazing people and was placed in an amazing host family who will be my second family for the rest of my life! Sts really helped me with everything and I a... See more

Company replied

Rated 5 out of 5 stars
Verified

Great placement, communication and support. I reccommend an exchange to every young person open to it!

Company replied

Rated 5 out of 5 stars

Mike 717 Rice 294 KDC - 717-294 very helpful bringing the new sofa in, very friendly and fast service.

Company replied

Rated 5 out of 5 stars

The STS-Team was very helpful with the application and answered all my questions. There was always someone checking in on me, even after I returned back home. I can totally reccomend STS for an excha... See more

Company replied

We perform checks on reviews


Company details

  1. Foreign Exchange Students Organization
  2. English language school
  3. International school
  4. Secondary school three
  5. Senior high school

About STS Education

Written by the company

STS stands for Student Travel Schools and is a world-leading educational company offering exchange years at high school. In 1958, we organized the world's first language trip and a whole new way for young people to travel was born. A few years later, we started offering exchange years and since then, more than 1,200,000 students have discovered the world thanks to us. Studying abroad at high school doesn't just mean learning a new language, you'll also discover a new culture, meet new friends and grow as a person - it's something special!

We have 20 different destinations to choose from for your exchange year and we have offices in many countries around the world, so tell us what you want your exchange year to be like and we'll find the best option for you.

Our global network of schools, host families, international colleagues and professional partners is growing every day. Contact us with your exchange year questions and we will help you.

Contact info

4.1

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

The staff was very helpful!

I got help when I needed it! I was happy that the application process was simple and the staff was very helpful.

2 October 2025
STS Education logo

Reply from STS Education

Dear Pihla, thanks for your review. We are happy that you felt well supported for your exchange in Japan.
We wish you all the best in the future!
/Team STS

Rated 5 out of 5 stars
Verified

Amazing experience

Great placement, communication and support. I reccommend an exchange to every young person open to it!

15 September 2025
STS Education logo

Reply from STS Education

Hi Ivy,
So nice to hear that you had a great experience!

All the best
/Team STS

Rated 5 out of 5 stars
Verified

Our son was an exchange student for one…

Our son was an exchange student for one year in Italy and had a fantastic experience and now also have learned Italian and has made fantastic friends an feels like he have an extra family. I think overall there was :

1) Good information before the trip with experienced people from STS preparing the kids and also nice to meet all the other exchange students that were about to go to hear their questions and thoughts

2) Well organised with families , and while being in Italy there was local staff that helped out with organised trips to see the country and having meetings with the other exchange students to share experience and have fun

3) When there was problem , the organisation helped out to solve them in the best way and also giving a status monthly how the progress was in school and to learn Italian

4) Also good staff at the office in Göteborg to support us parents when it got into some challenges or when we had questions

Thanks

15 September 2025
STS Education logo

Reply from STS Education

Hi Anders,
Thank you for taking the time to write a review! We're really glad to hear that you are happy with your and your son's experience.

We wish you all the best!
/STS Education

Rated 5 out of 5 stars

STS is a great agency for future exchange students

STS is a great company for students who want to study abroad. Before I started my exchange they really helped me prepare and also while I was there I was in touch with my agent.
I also think that it is good that students have the opportunity to post on social media for STS.

22 July 2025
Unprompted review
STS Education logo

Reply from STS Education

Thank you Klara for your kind words!
We’re so happy to hear that you felt well prepared and supported throughout your exchange. When it comes to social media, we’re incredibly grateful to have students like you who are willing to share their experiences on our channels. We really strive to show the authentic experience and no one can do that better than our students!

Kind regards
/STS Education

Rated 4 out of 5 stars

A really good organization for your time abroad

I did an exchange year in Canada 2024/2025 and had a wonderful experience! Through sts, I received a thorough preparation, could always ask questions and felt guided in everything from packing to my visa application. As a person always worrying a bit about things such as documents, flight tickets and immigration at the airport, I really liked sts because they answered all my questions and even sent an arrival guide for the airport when I arrived for the welcome camp in New York.
During my stay in Canada, I didn’t have any problems, I was placed in the best host family I could’ve imagined and always had my local coordinator at my school in case I had a problem or wanted to talk about something.

1 September 2024
Unprompted review
STS Education logo

Reply from STS Education

Thanks Johanna! Lovely to hear that you had a great exchange in Canada and that you felt well supported by us!

Kind regards
/STS Education

Rated 5 out of 5 stars

Amazing exchange year experience!!

I had an amazing exchange year (2024/2025) with STS Education and couldn’t be happier with my experience. From the very beginning, STS helped me with all the preparations and documents: all the information was clear, organized, and made me feel confident going into my year abroad. Every time I had a question, STS responded very quickly.

What stood out the most for me was how personal and supportive the experience was. STS is a smaller organization, which means they really get to know you. My local coordinator during my exchange year was amazing and was always there when I needed help or had questions.

Everything was taken care of and ran smoothly throughout the year. Because of this, I was fully able to enjoy my time abroad. I would 100% recommend STS to anyone considering an exchange year. It was the experience of a lifetime and something I’ll carry with me forever.

25 June 2025
Unprompted review
STS Education logo

Reply from STS Education

Thank you Dirkje! We are so glad to hear that you had a fulfilling exchange! We always aim for a personal experience and are very happy to hear that you felt safe and well taken care of with us.

Kind regards
/STS Education

Rated 5 out of 5 stars

Friendly service

I really liked the experience great, because you get always help and the employees are really friendly and supportive. I felt safe durning my whole exchange, and like everything is good planed. I am really happy that I chose STS for my exchange year.

26 May 2025
Unprompted review
STS Education logo

Reply from STS Education

Thank you Lilly Marie! We are so happy to hear that you have felt safe with us all the way from Austria and through your exchange in Costa Rica.🇦🇹🇨🇷

Kind regards
/STS Education

Rated 5 out of 5 stars

I went on an exchange year with STS to…

I went on an exchange year with STS to America in 2023/2024! They made me feel like I mattered every step of the process and did not at all make me feel like I was just a number. They make sure to get to know you and your parents personally and not just before you go on an exchange but also during! They made my dreams come true, and even during though times and cultural struggles they always tried to help me out, find solutions, and never made me feel alone. They have monthly checkups with you, and your hostfamily, even visits to make sure the living situation is ok and still safe, they send the reports to the parents afterwards to make sure they are up to date too! I highly recommend picking this organisation if you’re planning on going on an exchange year!

11 June 2024
Unprompted review
STS Education logo

Reply from STS Education

Hi Feline,
Thank you very much for your great review on STS. It's great to hear that you had a good exchange year and that you are happy with our service and the contact we had during the time.

All the best!
STS Education

Rated 5 out of 5 stars

Costa Rica exchange semester

Going on exchange to Costa Rica with STS was honestly the best six months of my life. I had the chance to experience a completely new culture, meet amazing people and grow so much as a person.

Throughout the whole experience I always felt supported — not only by STS in Sweden, but also by their partner organization in Costa Rica. I had constant contact with my local coordinator who was always there for me, and I also had great communication with the staff responsible for my program. They were all super engaged on a personal level and truly cared about making sure I had the best experience possible.

If you are thinking about going on an exchange with STS, do it! I can’t recommend them enough!

1 February 2025
Unprompted review
STS Education logo

Reply from STS Education

Thank you very much Vera for your nice review of STS. We are so happy to hear about your exchange and that you are satisfied with our support and that you would recommend others to travel with us!

All the best!
/STS Education

Rated 5 out of 5 stars

As a parent

As a parent, sending your child across the world naturally comes with a lot of emotions and questions. For us, STS was a huge source of comfort throughout the whole process.

Their communication was always clear, professional and personal. We always felt that we could reach out with any question, big or small, and got quick and helpful responses every time.

It was obvious to us that STS has a lot of experience and genuinely cares about both the students and their families. From preparations before departure, to the months in Costa Rica, and even after coming home — STS made the whole experience feel safe, well-organized and very positive for us as parents.

8 April 2025
Unprompted review
STS Education logo

Reply from STS Education

Thank you Lovisa for your very nice review! We are so happy to hear that you felt safe with us all the way during your child's exchange in Costa Rica.

Kind regards
/STS Education

Rated 5 out of 5 stars

great experience & service

The STS-Team was very helpful with the application and answered all my questions. There was always someone checking in on me, even after I returned back home. I can totally reccomend STS for an exchange!
There are also many activities for returnees to connect with each other or support new exchange students. I would especially like to thank Melisa from the Swiss Bureau, her supportive attitude and reliability have been a great help whenever I faced difficulties

23 June 2024
Unprompted review
STS Education logo

Reply from STS Education

Hi Meta,
Many thanks for your great review! We are so happy to hear that you are satisfied with our service.

All the best!
/STS Education

Rated 4 out of 5 stars

Always someone to contact

Always someone to contact, they wanted me to make me feel save and welcomed. I loved the check ups from my local coordinator, she was great.

8 March 2025
Unprompted review
STS Education logo

Reply from STS Education

Hello and thank you for your nice review! Your safety is important to us so we are extra happy to hear that you felt safe.
All the best!
STS Team

Rated 5 out of 5 stars

Wonderful experience!

I went on an exchange year in 2023-2024 to Sweden with STS and it was amazing! The staff was really nice, they helped me through the application process step by step and I recieved clear personal information about the plan for the coming year! Everything from the start till arriving back home to my family again was planned well. We did so many cool things in the welcome camp and there were many trips and activities we could sign up for during our exchange year. I also recieved good personal guidance during my exchange year with a local coordinator!

23 June 2024
Unprompted review
STS Education logo

Reply from STS Education

Dear Rozemaryne,
Many thanks for your great review! We are so happy to hear that you had a good exchange year and that you are satisfied with our service.

All the best!
/STS Team

Rated 5 out of 5 stars

My exchange semester with STS

My exchange semester with STS is the best thing I ever did. They helped me with the application process and I was placed in an amazing host family. Throughout my exchange semester a local coordinator from their partner organisation regularly checked in with me to see how I was doing and I could always ask them for help with anything. It was an unforgettable experience!

11 September 2024
Unprompted review
STS Education logo

Reply from STS Education

Hi Suus,
Many thanks for your very nice review! We are so happy to receive such a nice feedback and to hear that your exchange year was the best one you did.

Best of luck to you!

Rated 1 out of 5 stars

Disrespectful…


We contacted Sts with an inquiry that could have been clarified through an email. Instead, our child was subjected to a long interview and later received a disrespectful and condescending response based on information that was clearly stated in our initial email. An unnecessary belittling of a young, hopeful person.

27 January 2025
Unprompted review
STS Education logo

Reply from STS Education

Dear Anne,
We understand that you are disappointed and are of course sorry that your child cannot go on the trip you wanted. We have reviewed our procedures so that similar situations will not occur again.
Kind regards
STS Education

Rated 5 out of 5 stars

Mike 717

Mike 717
Rice 294
KDC - 717-294
very helpful bringing the new sofa in, very friendly and fast service.

10 December 2024
Unprompted review
STS Education logo

Reply from STS Education

Hi Emma,
Thank you for a nice review, but I wonder if you might have given it to the wrong company? We offer exchange years for high school students.
Kind regards
/STS Education

Rated 1 out of 5 stars

We cannot in any way recommend STS…

We cannot in any way recommend STS exchange student program.
Our son hosted a family in Missouri, and we had okay contact with them before he traveled to the USA.
He was dismissed from the family after 10 days because he had watched pornographic content on his cellphone. It was common on the school transit bus and in the high school to watch and share pornographic content. The only way the host family found out was by tracking his cellphone in their home.
He was removed from the host family one Monday after school without any warning or being confronted with the problem. After being removed from the host family he was suddenly also accused of having “sexually advanced” on the host family´s daughter among many other things.
Our son is diagnosed with Aspergers but is a very normal functional teenager and is aware of his diagnosis. The host family’s mother is a child psychologist, and the father runs an organization for families with diagnosed children, so we thought it could help our son to be in a family with awareness of the diagnose Asperger.
The family was late picking him up at the airport, for the first couple of days he was ignored due to the family also hosting last year’s exchange student, who had dropped by for a late holiday with the family.
The mother was working at home most of the time, and the father didn’t live in the house, but was only visiting his family on Sundays.
Before our son was dismissed from the family, we didn’t get any indication of the host family having any problems with our son, and after he was dismissed the host family has been silent and won’t answer our replies to get their side of the situation. We only got our sons side of the story, where all the accusations are false, besides he had watched pornographic content on his cellphone.
He was removed from the family by the regional director, who soon after began accusing him of not being very cooperative and then he suddenly harassed their daughters, so they didn’t feel safe with our son. Once again, it was false accusations according to our son, and an example was that they texted him when dinner was ready, while he was sitting in his room. And when he didn’t see the text message, so then he was not very cooperative. We asked for an online meeting with the regional director, but it was denied.
If that wasn’t enough, then he was accused of being harsh vocally on his political opinion towards his local director, which is another false accusation, since our son never raises his voice and is very balanced in any conversation no matter subject. The local director’s Facebook profile shows he clear opinion on what side he is on and what side he hates.
No matter if our son is guilty or not guilty in all this harsh accusation, then we think it’s very important to keep a dialog between all parts of this sad situation. We asked for an online meeting with the staff from STS in the USA, which was denied. All dialog and information came from STS Sweden and there from was no sympathy or respectful dialog. They only believed in the information they got from the USA and didn’t care about what we or our son said about the situation and the false accusations against him.
According to the STS rules it is forbidden to for the exchange student to access websites or watch films, in the host country, with pornographic content. Our son didn’t get a warning when it happened but got 20 minutes to pack and was dismissed from the host family. We didn’t get any warning either or notice of him being removed from the host family. All the details we got from our son as they happened were because of our daily contact with him.
We believe that our son was removed from the family because of something else and was the start of STS turning our son into a monster with all those false accusations, so they could dismiss him from the STS’s exchange student program and send him home. The more accusations, the easier it was for STS to send him home. And STS thought that we would believe in all of them and accept that our son was that monster they created. But we didn’t believe STS and therefore they denied any dialog with STS in USA hoping we would surrender by time.
Our son got 3 weeks in the USA, and we paid almost 20.000$, but STS refused to give us a refund. STS stole all our money without showing any rules and rights to do that. They don’t care!!!
WE CANNOT RECOMMEND STS
They are a sick organization without any responsibilities towards the exchange student or his family.
It is now 3 months since our son got home and we are still in shock over the way STS has handled this bizarre case.
We have written to the host family and the staff of STS in the USA several times to get their side of the story, but nobody wants to talk openly with us. We find that very suspicious.
Maybe its time for STS to take us seriously!!!

Emil, Jette and Svend
Denmark

6 September 2024
Unprompted review
STS Education logo

Reply from STS Education

Dear Svend,
Thank you for your feedback. With respect of the privacy of your son, we recommend that you modify this review or remove some parts that could be considered as sensivite information. We are sorry that you feel this way and believe that we have tried to navigate a difficult situation with everyones best interest in heart.

Kind regards/
STS Education

Rated 5 out of 5 stars

I really recommend STS!

I really recommend STS as a organization for your exchange year. They were one of the few that had the Nordics as an option and helped me a lot during the process of becoming an exchange student. It took quite some time until I got my placement, but I’m happy that they found an amazing host family in the end. Also during the year they offer a lot like trips for example. I had the most amazing year!

23 June 2024
Unprompted review
STS Education logo

Reply from STS Education

Hi Jule,
Thank you so much for your great review! We are so happy that you would recommend us and that you had a great exchange year.

Good luck to you!
/STS Education

Rated 5 out of 5 stars

Amazing experience

Amazing experience! I received my host family placement less than a week before I left and it was very obvious that they had tried to place me with the best host family for me. We shared a lot in common and I had the best experience ever. I received a lot of support throughout the entire journey, even after. I've already recommended STS to my friends who have asked and I hope you also choose STS. Best decision ever.

21 November 2023
Unprompted review
STS Education logo

Reply from STS Education

Hi Ivan,
Thanks for your great review! We are happy to hear that you had a very good exchange year and that you would recommend us! :-)

All the best!
/STS Education

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look