Welcome to Ellucian
We’re glad you’re here and are excited to welcome you to the Ellucian community. This page provides updates and information about next steps.
Frequently Asked Questions
Frequently Asked Questions
What does the acquisition mean for my institution?
Anthology SIS and ERP customers join the Ellucian customer community backed by Ellucian’s longstanding investment in higher education. Ellucian will continue the support, service and contractual terms for all 260+ customers with no immediate changes.
What are the long-term benefits for customers?
Anthology solution customers will gain access to:
- Greater stability backed by Ellucian’s strong financial and operational foundation
- A broader global community of institutions and practitioners
- Enhanced opportunities for collaboration, best-practice sharing, and ecosystem support
- Access to Ellucian’s broad portfolio of modern capabilities now powered by AI
These advantages build on the shared purpose to help institutions deliver transformative learning experiences and support students across a lifetime of learning.
Current Ellucian solution customers will benefit from an extended customer community of knowledge and experiences empowering collaboration and even deeper innovation to improve student success as the Anthology solution customers engage in our already vibrant customer engagements.
Are there any immediate changes to my products, services, or support?
No. Your institution will continue operating as it does today. Systems, support channels, login processes, and day-to-day workflows remain unchanged. Ensuring operational continuity is a core focus of our transition plan.
Do customers need to take any action?
No. There are no required customer actions.
Will my institution continue to work with the same support team?
Yes. Anthology employees who support your institution today are now part of Ellucian and will continue in their roles, ensuring continuity of expertise and relationships.
What happens to my existing contracts, pricing, and SLAs?
Existing agreements remain in place.
Will the acquisition affect our integrations or configurations?
No. Your existing integrations, APIs, configurations, and customizations will continue to operate as they do today.
Will there be changes to where our data is hosted or how it is secured?
No. There are no changes to data hosting, security protocols, or compliance requirements. Your data remains protected under the same standards and controls in place prior to the close.
Will billing or invoicing processes change?
Any changes will be communicated and will be designed to minimize customer impact.
Where can we go with questions?
You may continue using your existing support contacts and channels. Your Customer Success and Support teams remain in place and are ready to assist with any questions. You may also reach out to [email protected].