AI Customer Support Agents Software Resources
Discussions and Reports to expand your knowledge on AI Customer Support Agents Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
AI Customer Support Agents Software Discussions
I manage a small customer service team, and repetitive workflows like escalations, follow-ups, and task handoffs slow us down. To see what could help, I explored demos and reviews on G2’s AI Agents for Business Operations. A few tools stood out:
- Podium: Simple for SMS, chat, and VoIP — helped me streamline escalations. Reviewers back its cost-effectiveness, but how does it hold up at scale for ROI?
- Synthflow: No-code voice agent that made calls and reminders easier in trials. Many highlight quick adoption, but is it versatile enough for enterprise Ops workflows?
- ClickUp: Its AI automates small repetitive tasks beyond project management. G2 users liked the free plan, but is it strong enough for deeper automation?
- Fin by Intercom: Impressive how it deflects a big share of support tickets. Reviewers say it saves teams time, but does it actually reduce Ops–Dev alignment issues?
- Kore.ai: Felt more enterprise-grade with integrations and customization. G2 feedback highlights scale, but what’s the ROI benchmark enterprises are tracking?
To the G2 community: Which of these AI agents have you seen deliver the most measurable impact in enterprise task automation? Were the wins in time saved, lower ticket volume, or better cross-team collaboration?
In terms of ClickUp vs Podium, which one can be better for more quality customer engagement? I did find Podium's conversational AI plugins more suitable than ClickUps project management methodology approach. Curious to learn more here and understand how I can double down on customer ROI with cost-effective and compatible tools.
I joined ClickUp after learning about it on G2 and I'm glad I did. The AI tools that they have help remove some of the repetitive tasks that take up most of my time. Their AI tool also make recommendations for steps that I should take to improve my proccessess and improve client experiences.
I’m exploring which AI customer support platforms are best for reducing ticket volumes through automation. The ideal solution should deflect routine queries, resolve FAQs without escalation, and integrate with existing support workflows. Based on AI customer support agents on G2, here are a few of the top platforms I’m currently evaluating. I’d love to hear from other teams who have tested these.
- Fin by Intercom: AI-powered support agent designed to resolve complex queries across multiple channels.
- Salesforce Agentforce: Enterprise-level AI agents with strong automation capabilities. Useful for reducing repetitive cases by handling scheduling, troubleshooting, and information retrieval.
- JustCall: Focused on AI for calls and messaging. Its summarization and real-time assist features cut down on repeat queries and improve first-call resolution.
- Gladly: Conversation-based CX platform where AI agents handle routine questions. Keeps history across channels, which prevents duplicate tickets.
If you’ve used any of these to meaningfully lower your ticket volumes, which one gave you the best ROI? And were there trade-offs in customer experience or accuracy?
I also wanted to know if anyone has run into hidden costs once they scale up or require extra features that are locked behind higher plans?
Hi all! I’m currently exploring AI customer support tools that work well with live chat systems. I'm looking for something that can handle common questions automatically but still smoothly pass them on to human agents when needed. Ideally, it should be easy to integrate and not too heavy for a growing team.
These are the platforms I’m looking at based on G2 reviews:
Fin by Intercom: Built directly into Intercom’s live chat, does it actually cut down tickets while keeping the customer experience smooth?
Zendesk Support: Adds AI on top of Zendesk’s chat and helpdesk features. Does it really help customers find answers faster without bogging agents down?
Genesys Cloud CX: Enterprise-level tool with live chat, voice, and AI copilots. Is it too complex for smaller teams, or does it work out of the box?
If your team has used any of these for live chat, I’d love to know what worked, what didn’t, and whether you’d choose the same tool again today.
Anyone using Tidio as their main chat support tool? I've heard good reviews and I'm wondering if its Lyro AI really resolves most FAQs without needing a live agent.