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At a Glance
Market Segments
Small-Business (52.3% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,446)4.7 out of 5
Market Segments
Small-Business (52.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeSOCi
Star Rating
(3,555)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Quality of Support with a score of 9.4, compared to SOCi's 8.8. Reviewers mention that Birdeye's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Birdeye's Ease of Use is rated at 9.3, while SOCi scores 8.7. Users say that Birdeye's intuitive interface allows for a smoother onboarding experience, which is particularly beneficial for small businesses.
- G2 users highlight Birdeye's superior Reputation Management capabilities, scoring 9.3 against SOCi's 8.7. Users report that Birdeye's tools for managing online reviews and customer feedback are more comprehensive and user-friendly.
- Users on G2 mention that Birdeye's Online Listings feature is rated 9.1, outperforming SOCi's 8.5. Reviewers say that Birdeye provides better visibility and management of business listings across various platforms.
- Reviewers mention that Birdeye's Analytics capabilities score 9.0, while SOCi's is 8.5. Users report that Birdeye offers more detailed insights and reporting features, which help in making informed business decisions.
- Users say that Birdeye's Customer Feedback tools, rated at 9.2, are more effective than SOCi's 8.6. Reviewers mention that Birdeye's ability to gather and analyze customer feedback is a key feature that enhances their service offerings.
Pricing
Entry-Level Pricing
Birdeye
No pricing availableSOCi
No pricing availableFree Trial
Birdeye
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.3
2,947
8.9
3,066
Ease of Use
9.3
3,001
8.7
3,221
Ease of Setup
9.1
2,106
8.7
2,010
Ease of Admin
9.3
1,790
8.9
1,297
Quality of Support
9.4
2,821
8.8
2,526
Has the product been a good partner in doing business?
9.5
1,793
9.0
1,283
Product Direction (% positive)
9.5
2,912
8.8
3,073
Features by Category
Social Analytics
Not enough data
7.8(won by default)
761
Not enough data
8.2(won by default)
796
Not enough data
8.6(won by default)
810
Not enough data
7.9(won by default)
720
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
721
Not enough data
8.1(won by default)
721
Reports & Dashboards
Not enough data
8.2(won by default)
780
Not enough data
8.3(won by default)
781
Not enough data
8.5(won by default)
773
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.8(won by default)
192
Not enough data
7.9(won by default)
190
Not enough data
7.8(won by default)
188
Not enough data
7.7(won by default)
190
Not enough data
7.8(won by default)
189
Messenger
8.7
374
|
Verified
Not enough data
8.5
372
|
Verified
Not enough data
8.8
376
|
Verified
Not enough data
8.8
373
|
Verified
Not enough data
Channels
8.8
390
|
Verified
Not enough data
8.9
381
|
Verified
Not enough data
9.0
390
|
Verified
Not enough data
8.0
314
|
Verified
Not enough data
8.3
306
|
Verified
Not enough data
Customers
8.9
378
|
Verified
Not enough data
8.7
368
Not enough data
9.0
377
|
Verified
Not enough data
8.7
362
|
Verified
Not enough data
8.6
344
Not enough data
Agentic AI - Conversational Marketing
7.8
12
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
8.2
12
Not enough data
Business Tools
Not enough data
8.1
153
Not enough data
Feature Not Available
Not enough data
7.6
145
Not enough data
7.8
157
Not enough data
8.0
157
Customer Tools
Not enough data
8.5
165
Not enough data
8.2
157
Not enough data
8.0
157
Not enough data
8.1
154
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
46
Not enough data
7.5
46
Not enough data
7.6
45
Not enough data
7.5
44
Not enough data
7.8
43
Text Messaging
9.0
246
Not enough data
9.1
244
Not enough data
8.7
224
Not enough data
9.0
257
Not enough data
Feature Not Available
Not enough data
8.8
222
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
241
Not enough data
9.0
240
Not enough data
8.6
183
Not enough data
8.4
186
Not enough data
8.3
168
Not enough data
8.7
184
Not enough data
Agentic AI - SMS Marketing
6.8
11
Not enough data
6.7
12
Not enough data
7.2
12
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
7.2
12
Not enough data
Listing Management
8.8
388
|
Verified
8.2
625
8.8
363
|
Verified
8.3
619
8.5
318
8.1
613
8.8
384
|
Verified
8.4
633
Performance
8.9
432
|
Verified
8.4
650
9.0
431
|
Verified
8.5
658
Payment Processing
8.9
39
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
8.7
35
Not enough data
Administration
8.8
37
Not enough data
8.5
35
Not enough data
8.2
38
Not enough data
7.9
33
Not enough data
8.5
34
Not enough data
8.6
34
Not enough data
8.5
34
Not enough data
Payment Options
7.6
34
Not enough data
9.1
38
Not enough data
Security
8.4
33
Not enough data
Platform
8.5
34
Not enough data
8.4
35
Not enough data
Local Search Optimization
8.6
171
8.2
405
9.1
323
|
Verified
8.4
418
9.2
338
|
Verified
8.5
423
9.3
344
|
Verified
8.6
416
8.8
312
8.7
424
9.1
345
|
Verified
8.5
431
Content & Collaboration
8.6
349
8.9
1548
8.4
345
8.5
1518
8.7
353
8.3
1394
8.4
337
8.3
1409
8.8
348
8.6
1460
8.5
343
8.4
1450
Social Management
8.7
389
8.6
1675
8.9
386
8.9
1706
8.5
377
8.3
1602
8.8
381
8.6
1660
7.9
362
8.1
1508
8.4
357
8.4
1500
8.4
312
Feature Not Available
Agentic AI - Social Media Management
8.7
32
7.9
368
8.8
31
7.9
366
8.4
32
8.1
367
8.8
32
8.0
366
8.5
33
8.0
367
8.6
32
7.9
367
8.8
32
8.0
366
Analytics
8.7
467
Not enough data
8.9
464
Not enough data
8.7
446
Not enough data
8.1
393
Not enough data
Customization
8.5
400
Not enough data
8.3
385
Not enough data
8.6
411
Not enough data
8.4
393
Not enough data
Generative AI
8.7
334
Not enough data
8.7
333
Not enough data
Agentic AI - Experience Management
8.0
27
Not enough data
8.1
27
Not enough data
8.3
27
Not enough data
8.2
27
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
223
Not enough data
8.1
225
Not enough data
8.1
226
Not enough data
8.1
226
Not enough data
8.0
224
Not enough data
8.1
225
Social Functionality
Not enough data
8.8
1237
Campaign Management
Not enough data
8.6
1180
Not enough data
8.5
687
Not enough data
8.5
1179
Not enough data
8.3
1137
Not enough data
8.5
1138
Not enough data
Feature Not Available
Not enough data
8.5
1096
Not enough data
Feature Not Available
Not enough data
8.3
1071
Not enough data
8.5
1114
Not enough data
8.4
1075
Not enough data
8.1
1049
Not enough data
8.3
1054
Targeting
Not enough data
8.4
1156
Not enough data
Feature Not Available
Not enough data
8.3
1085
Not enough data
8.3
1098
Platform
Not enough data
8.3
1076
Not enough data
8.4
1106
Not enough data
8.7
1150
Not enough data
8.8
1163
Not enough data
8.6
1083
Not enough data
8.6
1128
Not enough data
8.7
1116
Not enough data
Feature Not Available
Not enough data
8.3
676
Responses
9.7
6
8.2
32
9.8
7
8.4
30
9.3
5
8.2
30
Automation - AI Agents
8.3
5
8.2
30
9.7
5
8.0
30
9.3
5
Feature Not Available
9.3
5
Feature Not Available
9.3
5
8.3
30
Platform
9.4
6
8.4
29
9.3
5
8.5
29
9.7
5
8.3
28
Autonomy - AI Agents
8.7
5
8.3
30
9.0
5
8.2
30
9.0
5
8.4
30
8.7
5
8.3
30
Generative AI
9.2
6
8.6
29
8.9
6
8.5
29
Patient-Centered Functions
9.1
193
Not enough data
9.3
189
Not enough data
8.0
173
Not enough data
8.9
185
Not enough data
7.8
171
Not enough data
Operations
8.9
195
Not enough data
8.7
185
Not enough data
8.1
189
Not enough data
8.8
183
Not enough data
9.0
185
Not enough data
8.1
177
Not enough data
8.0
172
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.9
217
8.2
87
8.7
215
Feature Not Available
8.7
206
8.2
78
Feature Not Available
8.5
81
Feature Not Available
Feature Not Available
Platform
9.0
222
8.0
75
8.9
210
8.3
79
8.9
218
8.2
79
8.9
211
8.4
79
Feature Not Available
Feature Not Available
8.8
206
8.3
73
9.0
221
8.3
84
Generative AI
8.6
138
8.3
63
8.8
135
8.1
63
Feedback Management
8.7
484
Not enough data
8.6
480
Not enough data
9.0
562
Not enough data
Feedback Analysis
8.7
490
Not enough data
8.8
494
Not enough data
8.7
483
Not enough data
Feedback Sources
9.5
624
Not enough data
9.1
542
Not enough data
Feature Not Available
Not enough data
9.0
512
Not enough data
Generative AI
8.8
382
Not enough data
8.8
377
Not enough data
Survey Management
Not enough data
8.6
183
Not enough data
8.6
184
Not enough data
8.7
182
Not enough data
8.6
181
Survey Customization
Not enough data
8.6
177
Not enough data
8.8
176
Not enough data
8.8
138
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
178
Not enough data
8.6
177
Not enough data
8.8
179
Not enough data
8.7
180
Agentic AI - Survey
Not enough data
8.6
57
Not enough data
8.6
57
Not enough data
8.6
57
Conversational Platform
8.8
373
Not enough data
Feature Not Available
Not enough data
8.7
328
Not enough data
8.8
297
Not enough data
Support Automation
8.7
320
Not enough data
8.7
327
Not enough data
8.7
319
Not enough data
8.6
284
Not enough data
Generative AI
8.3
223
Not enough data
8.3
221
Not enough data
Generative AI
8.6
172
Not enough data
8.6
169
Not enough data
8.2
161
Not enough data
Communication
9.1
343
|
Verified
Not enough data
9.1
368
|
Verified
Not enough data
8.6
256
Not enough data
9.2
342
|
Verified
Not enough data
8.5
234
Not enough data
Internal Use
8.9
419
|
Verified
Not enough data
9.0
339
|
Verified
Not enough data
8.7
257
Not enough data
8.9
262
Not enough data
9.2
321
|
Verified
Not enough data
8.7
261
Not enough data
Content Generation - AI Content Creation Platforms
7.8
10
8.4
45
8.5
10
8.6
44
9.0
10
8.5
45
Management - AI Content Creation Platforms
7.7
10
8.5
45
9.1
11
8.7
45
8.6
11
8.4
45
Agentic AI - Customer Advocacy
8.4
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Consumer Intelligence
9.2
1635
|
Verified
8.6
975
|
Verified
8.6
1247
|
Verified
8.3
947
|
Verified
8.8
1435
|
Verified
8.5
973
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1419
|
Verified
8.3
928
|
Verified
9.2
1673
|
Verified
8.8
1022
|
Verified
Media Monitoring
8.8
1455
|
Verified
8.8
1014
|
Verified
8.7
1273
|
Verified
8.9
1027
8.5
1111
8.6
952
|
Verified
In-House Management
Feature Not Available
8.0
570
Feature Not Available
8.2
914
|
Verified
Generative AI
Feature Not Available
8.1
752
Agentic AI - Online Reputation Management
8.2
124
7.9
205
8.3
121
7.8
203
8.4
120
8.0
207
8.5
121
7.9
206
8.4
122
7.9
207
8.3
122
7.9
206
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
33
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.0
33
Not enough data
7.6
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
33
Not enough data
7.9
33
Not enough data
8.0
33
Not enough data
7.9
33
Automation
Not enough data
8.0
33
Not enough data
7.9
33
Not enough data
8.1
33
Autonomy
Not enough data
7.8
33
Not enough data
8.0
33
Not enough data
8.1
33
Not enough data
8.2
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Birdeye is categorized as Conversational Marketing, Payment Processing, Feedback Analytics, Conversational Support, Live Chat, Customer Advocacy, SMS Marketing, Patient Engagement, and Experience Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.5%
Construction
7.6%
Medical Practice
6.7%
Marketing and Advertising
5.8%
Other
60.7%
Real Estate
23.2%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.8%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
SOCi
Most Helpful Favorable Review
Joseph R.
Verified User in Retail
User friendliness of the soci app. Helps improve visibility of customers feedback
Most Helpful Critical Review
Verified User in Food & Beverages
Much of the functionality and customization that is offered directly through each platform is significantly removed by SoCi.
Erin H.
Verified User in Retail
BirdEye is such a fantastic tool. We have learned so much about our stores in a short period of time. I will say though that the absolutely best part of BirdEye is their team. Every person is super responsive and knowledgeable. I can't wait to continue...
Joseph R.
Verified User in Retail
User friendliness of the soci app. Helps improve visibility of customers feedback
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Food & Beverages
Much of the functionality and customization that is offered directly through each platform is significantly removed by SoCi.
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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