Customerscore.io Reviews & Product Details

We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. Instead of reacting to cancellations, our platform predicts churn before it happens—so you can step in early and drive retention. We calculate customer health scores using a 360° view of usage, behavior, and account signals. You’ll know which accounts need attention, which are ready to grow, and why—so your team can act with confidence. Our toolkit includes churn prediction models, upsell opportunity detection, automated playbooks, smart alerts, and customer segmentation—built for SaaS companies that want to scale without hiring a massive CS team.

Product Website

Seller

Customerscore.io

Discussions

Customerscore.io Community

Languages Supported

English

Product Description

Platform for Customer Success and RevOps managers, designed to help B2B SaaS companies monetize their user base - all on autopilot.

Overview by

Patrik Chalupa

Pricing

Pricing provided by Customerscore.io.

Start

Starting at €199.00

Per Month

View More Pricing Information

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Customerscore.io Integrations

(6)

Integration information sourced from real user reviews.

Customerscore.io Media

Customerscore.io Demo - Customers dashboard

The screenshot highlights customer segmentation, health scores, and trends, providing a comprehensive view of your user base.

The screenshot displays detailed insights for each customer, allowing you to view key information and track behavior. You can easily make notes or assign an agent

The screenshot features a scoring matrix that divides your user base into four segments.

Automate your email outreach with Playbooks—behavior-triggered workflows that react to changes in your SaaS user base. Whether it’s a drop in activity, a new upsell opportunity, or a churn risk, Playbooks help you engage the right customers at the right time, automatically.

Easily create and customize email templates with our built-in email builder. Add personalization using variables or merge tags to tailor each message to the recipient. Perfect for automated outreach or one-off campaigns—no coding needed.

Sync your data accross any platform. We teamed up with the tools you already use so you can start winning more clients immediately.

Customerscore.io Reviews (36)

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Yulija K.

SaaS Product Growth Marketer

Small-Business (50 or fewer emp.)

11/27/2025

"AI health scoring that just works"

5/5

What do you like best about Customerscore.io?

Real-time signals help identify high-risk customers before problems arise. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

While the reporting features could offer a bit more customization, the overall experience is smooth. Review collected by and hosted on G2.com.

Dominik S.

Contracted Consultant

Consulting

Small-Business (50 or fewer emp.)

11/30/2025

"Clear focus on the right customers"

4.5/5

What do you like best about Customerscore.io?

Customer scoring and segments make it easy to see who needs attention fast. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

More advanced segment combinations could be nice, but not a blocker. Review collected by and hosted on G2.com.

Dita S.

Software Product Manager

Small-Business (50 or fewer emp.)

4/24/2025

"Reliable and effective tool for managing customer success at scale"

5/5

What do you like best about Customerscore.io?

CustomerScore.io has become a key part of our customer success toolkit. It allows us to clearly identify which customers need attention and when, without having to scale our team disproportionately. The segmentation and scoring features are especially useful, and the ability to automate follow-ups helps us stay efficient while keeping customer engagement high. The platform is intuitive and easy to use, but still offers the depth we need to drive results. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far, we’ve been very satisfied with the platform. It meets our current needs well, and the support team is responsive and helpful whenever we have questions or ideas. Review collected by and hosted on G2.com.

Petr H.

Product Marketing Manager

Small-Business (50 or fewer emp.)

7/21/2025

"Proactive alerts with big impact!"

4.5/5

What do you like best about Customerscore.io?

Smart alerts notify us exactly when a customer starts slipping. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There are some small limitations to alert customization, but the overall experience is fine. Review collected by and hosted on G2.com.

Todd B.

Head of Global Strategic Partnerships

Small-Business (50 or fewer emp.)

8/1/2025

"Proactive insights that drive customer retention"

5/5

What do you like best about Customerscore.io?

The customer segmentation and health scoring are extremely helpful—automates visibility into who needs attention. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing much so far—maybe minor UI quirks but support addresses them quickly. Review collected by and hosted on G2.com.

Lukas H.

Director of Channel

Mid-Market (51-1000 emp.)

7/1/2025

"Seamless customer health insights"

4/5

What do you like best about Customerscore.io?

I love the combined view of customer health and engagement triggers. The automated playbooks and clear scoring dashboard empower our CSMs to act decisively. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Very minor quirks here and there, but support fixes them fast—no real drawbacks. Review collected by and hosted on G2.com.

Anna H.

Customer Succes manager

Small-Business (50 or fewer emp.)

8/1/2025

"Scalable tool for churn prevention and growth"

4.5/5

What do you like best about Customerscore.io?

The automated playbooks and smart alerts keep engagement active without manual effort. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Very minor things here and there, but support resolves them fast, no real issue. Review collected by and hosted on G2.com.

Dalibor R.

Business Development

Small-Business (50 or fewer emp.)

8/5/2025

"Smart alerts and playbooks improve team efficiency"

5/5

What do you like best about Customerscore.io?

Churn prediction and upsell opportunity detection empower our CS team to act proactively. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

No major dislikes; very minor details if anything, but excellent support helps. Review collected by and hosted on G2.com.

Václav M.

Customer Success Engineer

Small-Business (50 or fewer emp.)

8/5/2025

"Customer health analytics made simple"

4.5/5

What do you like best about Customerscore.io?

Fast onboarding via integrations and clear dashboards make setup seamless. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far nothing to complain about—small learning curve at setup perhaps. Review collected by and hosted on G2.com.

mikhail S.

Mid-Market (51-1000 emp.)

7/1/2025

"Proactive Retention Made Easy"

5/5

What do you like best about Customerscore.io?

The segmentation and automated alerts give us clarity on who needs attention, and smart playbooks automate outreach—saving hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far nothing—support has been responsive and the platform works smoothly. Review collected by and hosted on G2.com.