Canto Pricing Overview

We'd be totally lost without Canto. We utilize Canto for storing all of our completed artwork, our assets, and also our training documents. It's our "go-to" for everything we do, other than our design software. Of course, Canto is something we use daily! We're currently training and re-training our teams to be able to use the CMS to be able to share everything with their clients, as well as using the file sharing feature to share files that otherwise would be too large to send via email. The portals are a real plus as well. We now have several client-facing portals where they download the completed art files for their use. We're able to share our internal files with the sales representatives to in turn share with their customers. The customer support is the best as well. I've gotten stuck late on a Friday evening when everyone else was out of the office. Canto's support was right there with me, and saved me from a huge mess! Review collected by and hosted on G2.com.

I've never shared anything I dislike about Canto, but I have to say I've found something! I'd like to share in hopes of improving this feature. Just recently, we were informed of an update in Canto's search feature due to an acquisition. The team was looking forward to an update since our designers as well as the marketing team searches a majority of the day for files on Canto. We were told it was an "amazing" update. Well, I'm quite disappointed in the update, as it seems much worse than the previous search feature. I've heard the same from several team members as well, and these are designers who are fluent with online platforms. I even submitted a help ticket to Canto one day and I was told how to use it, and how to filter things. Well, needless to say, I'm still having a lot of trouble. The search feature is slowing down my work on a daily basis. Review collected by and hosted on G2.com.

The initial sales demo and calls were informative, providing clear answers to our questions. Review collected by and hosted on G2.com.

As an organization, we made the decision to purchase this subscription under very specific terms, including a delayed implementation start date of January 2024. However, we were pressured by the sales team to sign the agreement before the end of November 2023 due to pricing constraints that would not extend into December.

Despite our clear timeline, an unexpected staff transition in December left us unable to begin implementation as planned. We reached out that same month to request a deferment, knowing that we would not be able to proceed for the first eight months of 2024. That request was ignored until we followed up again in January, at which point we were informed that no adjustments could be made due to the signed contract. Additionally, the original sales representative had left the company, leaving us with no point of contact who had been involved in our initial discussions. This response made it clear that our business was not valued and that there was little regard for building a trusted relationship with us as a new customer.

Despite numerous emails throughout the year, we finally met with an account representative on December 13, who assured us they would explore potential solutions. However, despite multiple prior outreach attempts—starting with an initial email in September—there was no follow-up after that meeting. The only communication we received was an invoice for payment. Even after reiterating that we were still awaiting a resolution, the only response came from the accounts payable department.

Now, after eight weeks of silence, we have finally received a follow-up, only to be offered a mere six-month extension—despite having already paid for an entire year of service that we have been unable to use and demanding another year of payment with no clear path of onboarding or implementation. This offer does not acknowledge the challenges we faced, the lack of communication, or the fact that we have been trying to resolve this issue for months.

We are extremely disappointed by this experience. The lack of responsiveness, inflexible policies, and disregard for customer needs reflect poorly on the company’s commitment to service and support. We had hoped to establish a productive, long-term relationship, but this experience has left us questioning whether this is a company that truly prioritizes its customers. Review collected by and hosted on G2.com.