HubSpot Commerce Hub Reviews & Product Details

This solution helps eliminate friction in the quote-to-cash process by tackling the typical issues that arise from using disconnected tools, relying on manual data entry, and experiencing delays that can hinder B2B deals. It streamlines the crucial final steps of quoting, approvals, invoicing, and payment collection, making the entire process more efficient. Review collected by and hosted on G2.com.

Unfortunately, key features such as e-signatures, custom billing automation, revenue reporting, and HubSpot payment processing come with extra charges. The e-commerce tools are not really built to help manage or expand an online business. For instance, even though HubSpot integrates with platforms like Shopify, WordPress, and WooCommerce, its Commerce Hub can be challenging to use and often requires the expertise of a HubSpot web developer for proper integration. Review collected by and hosted on G2.com.

I appreciate the ability to connect HubSpot with Jira, which streamlines task management like accounts payable and receivable, and even bank reconciliations, directly from HubSpot. This integration saves me significant time as it allows for task management without shifting platforms. Moreover, having all information centralized within HubSpot is beneficial as it consolidates data between the sales and operational teams, therefore saving time. Review collected by and hosted on G2.com.

I found the initial setup of HubSpot Commerce Hub to be difficult and confusing. It seemed like there wasn't a good setup between HubSpot and the systems we were trying to integrate, such as Jira, or maybe HubSpot itself was just slow. This resulted in many mistakes and difficulties in finding information, making the software not very user-friendly. Additionally, I'm frustrated because HubSpot doesn't allow us to use our own email address for sending information to clients. Instead, we have to use the email directions provided by HubSpot, which feels limiting. I also feel that the software isn't as useful or friendly as other platforms we've used, like Front. Review collected by and hosted on G2.com.

What I value most about HubSpot CRM is its intuitive, user-friendly design—even for those without a technical background. I use it daily to track client interactions, manage pipelines, and facilitate smooth handoffs between teams. Having the ability to log calls, emails, and notes all in one place keeps me organized and provides a clear view of each client’s journey. The customizable dashboards and reporting features also make it easy to track my progress and stay focused on what matters most. Review collected by and hosted on G2.com.

While HubSpot is an excellent tool overall, I did find some limitations in terms of deeper customization—like adjusting colors or pipeline formats. That said, it’s a minor issue, and it’s possible there are ways to customize these aspects that I simply haven’t explored yet. Review collected by and hosted on G2.com.

What I like most about HubSpot Commerce Hub is that it makes the work much simpler because it integrates several things into a single platform. I had no previous experience with this tool, but at the company where I work (Impress SL) they have always used it, and I was surprised at how easy it was to learn to use it. The interface is very intuitive and helps keep everything more organized without complications. Review collected by and hosted on G2.com.

Honestly, I have few complaints about the platform itself; it works very well and is easy to use. The only thing that doesn't convince me is the training part: to complete the certifications, it requires access that the administrator usually doesn't give due to security reasons, and in the end, it becomes impossible to finish them. Review collected by and hosted on G2.com.

As a Sales Manager, what stands out about HubSpot is its speed and flexibility. It’s quick to set up sequences, track engagement, and manage contacts without needing a lot of backend support. The workflows and integrations work seamlessly, which makes it easy to collaborate across teams, especially between Sales and Marketing. Review collected by and hosted on G2.com.

The dashboard and UI could use a refresh. While the functionality is powerful, the user experience isn’t always intuitive , especially when managing multiple pipelines or customizing reports. A more modern, customizable dashboard would make a big difference Review collected by and hosted on G2.com.

What I like most about HubSpot Commerce Hub is that it makes it easy to have the entire sales and purchasing process centralized, with clear and easy-to-use pipelines. Review collected by and hosted on G2.com.

What I don't like is that several advanced features require more expensive plans and some external integrations can be limited or complex to set up. Review collected by and hosted on G2.com.

HubSpot Commerce Hub supports our recurring billing and diverse billing needs. Managing our client contact information and collective communication with billing is essential! Review collected by and hosted on G2.com.

We have not found a significant barrier yet. Review collected by and hosted on G2.com.

Easy to use and integration

Using everyday for supporting to the client technical problem. Review collected by and hosted on G2.com.

All over it is better for me as there is no things for degrading it. Review collected by and hosted on G2.com.

The easy way to do the tasks, work around is simple. Review collected by and hosted on G2.com.

Probably the integrations would have been more simplified. Review collected by and hosted on G2.com.

It's very easy to connect to any other tool. Makes it easy to automate and create workflows Review collected by and hosted on G2.com.

sometimes not very intuitive and too many clicks to do anything. It's a great solution but I am sure 2026 can offer better solutions Review collected by and hosted on G2.com.