Hudu Reviews & Product Details

Hudu has truly revolutionized the way our team handles documentation and knowledge management. It's incredibly user-friendly, with an intuitive interface that makes onboarding a breeze for everyone, regardless of technical expertise. The integration process was seamless and straightforward, allowing us to incorporate it into our existing workflows without any hiccups or downtime.

What stands out even more is their exceptional customer support—responses are lightning-fast, and the team is always eager to assist, going above and beyond to resolve issues or provide guidance. We've fully adopted Hudu across our entire organization, using it as a permanent fixture in our daily operations to keep everything organized and accessible.

The platform is packed with a ton of powerful features that cater to our needs, and they're constantly rolling out innovative updates that keep things fresh and exciting. Plus, their responsiveness to feature requests is impressive—they turn ideas into reality at an astonishing pace, showing a real commitment to user feedback and continuous improvement. Overall, Hudu isn't just a tool; it's a game-changer that enhances productivity and collaboration for our whole team! Review collected by and hosted on G2.com.

Currently nothing. Some new features we want are already in the works :) Review collected by and hosted on G2.com.

One of the most useful features is the ability to archive information: devices, passwords, and people. It provides a rich history for my clients to retrieve information from past users and devices, without cluttering up the current information. I found that many new users delete or edit the information stored, as that is what they are used to doing. But we don't have to do that in Hudu. Create the person and link everything to them. Archiving singular data points is powerful. Review collected by and hosted on G2.com.

The iPhone app is not as useful as the webpage interface. The first change I would implement would be making the password field visible in the app. Review collected by and hosted on G2.com.

Hudu is in the basis a great solution for our customer documentation. It has lots of features, if there are any features missing we can request them and with little platform from other users it already will be developed and release in times I've never seen before.

This is the first application that I've come around that develops in this kind of fast phase.

After that is the modularity, we can set Hudu to our hand and blueprint. Review collected by and hosted on G2.com.

We see it's a relative new application, so some forehand features are missing (patch panel documentation for ex), but at the same time they are really pushing to get this released. Review collected by and hosted on G2.com.

We build a lot of automation. Other platforms have significantly affected our automation capabilities with API restrictions or a general lack of functionality. While Hudu isn't perfect from an API stance, it is significantly better than the competition. This is one of the primary reasons I chose to implement Hudu over other platforms.

Hudu features many integrations with various other MSP tools and creates a simple to use solution for MSPs.

While I haven't had the need to open more than 1 support ticket, the request was resolved on the first attempt within about an hour of submission. This blows away the support response from other vendors in this space.

Combining the integrations with the available features of the API, we've been able to increase usage of the platform by building our own unique automations to keep documentation current for our partners. This makes Hudu the place for our resources to find what they need quickly and efficiently. Review collected by and hosted on G2.com.

I really wish Portal Users could have more than read-only access. This made us add additional tools to our stack to accommodate things like shared roadmaps with our clients as we couldn't maintain these in Hudu with edit rights for clients without significant additional licensing costs.

To make this work, I'd need to setup portal users as technician users. This would increase my licensing cost by almost 500% Review collected by and hosted on G2.com.

Hudu is our "bible"; everything we do has an SOP in Hudu. The revision controls are excellent; I can look back and see who made what change. It also integrates with all our vendor tools, making it relatively straightforward to pull PC data from CW. We had the tool up and running in under a week, with all our data pulled from our PSA and RMM tools. My team is in this tool every day. The knowledge base on the support portal has been helpful if we have any questions Review collected by and hosted on G2.com.

Not much to dislike about Hudu. If I had to pick something, the mobile app is a little odd and sometimes hard to find information because the layout is not like the web Review collected by and hosted on G2.com.

Hudu gives us what we need to resolve tickets quickly. Everything’s in one place—credentials, assets, documentation—so we’re not jumping between tools or tabs. It’s made a noticeable difference in how fast and effectively we can handle support. Review collected by and hosted on G2.com.

When we link items together, the relationship doesn’t always show up right away on the other end, which can be confusing. It works eventually, but it feels clunky in the moment. Review collected by and hosted on G2.com.

Hudu has been a game changer for our documentation process. It’s packed with useful features, but still feels fast and lightweight. Everything from asset tracking to KBs is easy to use and intuitive. It’s helped streamline our internal processes and made our team more productive across the board. Review collected by and hosted on G2.com.

The processes functionality needs some work. It's decent, but leaves us wanting more. We ended up ditching it entirely and using our PSA's checklist functionality. Review collected by and hosted on G2.com.

Hudu integrates with our core tools: PSA, RMM, and monitoring platforms, making it a natural fit within our MSP tech stack. This integration streamlines documentation workflows, keeps information consistently up to date, and reduces the time and effort required to onboard new clients. Review collected by and hosted on G2.com.

Hudu's integrations can also introduce clutter. For example, decommissioned devices aren’t always automatically removed, leading to outdated or irrelevant records accumulating over time. This requires periodic manual cleanup to maintain data accuracy. Review collected by and hosted on G2.com.

After starting to see client notes getting complex and harder to find information I started looking for a documentation/password platform for a reasonable price.

Hudu had the integrations needed to import existing information from my RMM and the notes started for me. Customizing assets is a fairly straightforward process which gives the flexibility needed for the diverse environments I support.

I'm using Hudu both on the computer and phone every day. Having secure portable access to notes makes supporting my clients much easier. Review collected by and hosted on G2.com.

Using Hudu requires a good plan for what you want to capture in notes so you do the customizations properly the first time. Although adjusting the different asset templates is fairly simple.

Password generator could use some work on caps for passphrases, but still generates secure passwords. Review collected by and hosted on G2.com.

We were looking to consolidate several projects into a centralized IT management tool. Hudu is perfect. We use it for our passwords, documentation, and inventory. It's very customizable and flexible for our uses. Our team uses it every day. We've self-hosted it, and it's extremely easy to set up and start configuring. Any time we've needed support, they've gotten back to us the same day. Review collected by and hosted on G2.com.

It could use more integrations. The few they have are useful, but most don't apply to our organization. Hudu seems to be structured for MSPs, but I would like a way to structure it for one company instead. Review collected by and hosted on G2.com.