What I like best about Keap is how it brings everything together in one place—CRM, email marketing, automation, and payments. The automation workflows are incredibly powerful yet easy to set up, which saves me hours each week. I especially appreciate how simple it is to track leads, follow up automatically, and move contacts through different pipelines without anything slipping through the cracks.

The integration between contact records and email sequences is seamless, so I can personalize communication at scale while still making each client feel valued. For a small business owner, the all-in-one approach means I don’t need to juggle five different tools it’s all right there in Keap. Review collected by and hosted on G2.com.

Keap is powerful, but the learning curve can feel steep at first—especially if you’re new to automation or CRMs. Some of the features are tucked away and take time to fully understand, so it can feel overwhelming until you get used to the system. The price point is also higher than some competitors, which may be tough for very small businesses or solopreneurs. That said, once you’re past the initial setup and training, it becomes much easier to use and the value starts to outweigh the challenges. Review collected by and hosted on G2.com.

We have been using Keap for quite a long time, and it has delivered good results in generating and managing leads. It has also helped us keep track of our leads, many of whom eventually become clients. Additionally, Keap provides regular reminders to connect with our contacts. Review collected by and hosted on G2.com.

Keap is a great app for managing contracts and appointments. However, there is room for improvement in its user experience, UI design, and security features. Review collected by and hosted on G2.com.

After 13 years of using it, I'm very familiar with it...until they change things. Review collected by and hosted on G2.com.

They keep making updates that don't help our company at all, and there are bugs all the time. When contacting their support team, you have to teach them how to do what it is you're trying to do that is broken and they ALWAYS have to escalate it to a higher support member and get back to you. They usually get back with "we found no bug can you explain it again?" Review collected by and hosted on G2.com.

nothing. It's overly expensive and is too slow. the support is quick to connect through. Review collected by and hosted on G2.com.

Their sending ip address is on the 0SPAM blacklist.

So my emails get bounced. 5% bounce rate. Really annoying when your paying $159 usd a month on an anual plan and the main feature of sending email doesn't work even properly. Let alone good.

really unhappy with using keap. I've been on support 5 times to fix a couple issues with contacts getting sent the same email mutliple times. I've spent 2 hours on support and no one can fix the issue. since then, ive got spam complaints because i thought the support fixed the issue but people keep recieving the same emails. Review collected by and hosted on G2.com.

Thryv from, the beginning has been super helpful! From when I first started to now, I have had so many things that Thryv has helped with. I love that I am able to have an account feature on my website and patients find it easy to use. It's easy scheduling and easy to manage. Everyone I have talked to in cusstomer service has been amazing. They are super helpful and I can use it any time I need to, which is pretty often. Review collected by and hosted on G2.com.

I wish that it could have an inventory section to help with seeing what's being used per job (patient) and what needs to be restocked. I wish I could create some forms for patients to sign or something I can create to attach what was done with a patient (more detailed and easier to use other than adding an internal note). Also, I wish that I can request deposits or split the payment immediately for patient, to reduce cancelations and loss of profit. Review collected by and hosted on G2.com.

Thryv Calendar has been useful for my insurance agency setting up and keeping track of appointments. The notes feature has also been useful to keep information on our clients up to date. Review collected by and hosted on G2.com.

Thryv customer service has been very slow to respond and address our concerns. We have had our social campaign on pause for the last 4 months reaching out to the customer service staff for a solution without any resolve. We also raised several concerns about our messaging and inbox feature with thryv throughout 2024 only to discover in January of 2025 that they released a new version of the software that addressed our concerns but was only immediately available to their newer clients. We have been loyal customers since 2021 paying out bill on time while being allowed to operate with old outdated versions of thryv while newer customers who signed up 12 months ago got immediate access to features that we have been asking the customer service department for. Review collected by and hosted on G2.com.

We have had extensive training and support to set up our automations, and they're a great way to reach our clients and database. Review collected by and hosted on G2.com.

Even after paying substantially for training, it's complicated. So many features missing like ability to use emoji in message & subject line, and really get your communications reflecting your brand. We are paying a lot for KEAP monthly already, and them paying for extra add ons to external companies (such as gospiffy) to be able customise and brand certain aspects. Makes for an expensive monthly platform. Keap should provide much more in terms of personalisation for branding etc.

UPDATED: It was too expensive, too complicated, support was terrible, and after so many years I'm happy to have left. Review collected by and hosted on G2.com.

What is most helpful about thryv to me is the convenience of being able to integrate it into my daily workflow. The ease of being able to communicate with potential clients and manage my calendar all in one place allows me to use thryv very frequently. Furhtermore, due to the simple UI it is easy to coach coworkers who are less familiar with the product, making it easy to implement. Not only that, the one time we had an issue their customer service team was more than helpful in resolving that. Overall, due to the sheer number of features, ability to use it for nearly every task I ask of it, and wonderfully simple UI which makes integrating it so easy, I would recommend Thryv to anyone. Review collected by and hosted on G2.com.

The only downside I have noticed about using Thryv, is that it had an issue where it would switch the addresses around to a different address for each of my clients when I would enter a new one. But after speaking to their IT department they shared with me that the bug has since been fixed. Review collected by and hosted on G2.com.

Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks that we all have. Because of the flexible nature - I used 2 seperate applications - one for my events company and one for my digital agency. Since there are many redundant tasks and processes with events - booking speakers, reminders to speakers, attendees etc, I found that Keap helped me stay on track and on task so that I could focus on the really important stuff - like ticket sales. As a past systems integrator with many years of marketing experience, I find Keap has the right balance of technical power and ease of use. It has so many different versions now that there is a version for your business growth. Review collected by and hosted on G2.com.

System emails do not use the templates that I create and store elsewhere. And the email builder need the option to send a text-only email. Review collected by and hosted on G2.com.

Thryv software is easy to use, Onboarding with the software was great with good communication from the team with attention to streamline the webpage in a fast paced timeline. They worked to get the job completed. There are also a lot of videos to show you how to do certain functions of the software. Review collected by and hosted on G2.com.

The downside of using Thryv is the fact that I have clients that need to be invoiced monthly. I have to personally go into each account and make up an invoice every single month, which is very time consuming. My clients for the most part are billed the same amount every month. Thryv does not allow you to do auto billing unless you subscribe to their merchant service account. I have requested a change to this downside of the software, but the issue still has not been resolved.

Even though there are videos to show you how to use certain functions of the software, I feel they should provide a drop down to connect via telephone to support personnel to guide you through. Review collected by and hosted on G2.com.