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Customer.io

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657 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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Profile Name

Star Rating

437
192
17
3
8

Customer.io Reviews

Review Filters
Profile Name
Star Rating
437
192
17
3
8
MP
Muller P.
12/12/2025
Validated Reviewer
Review source: Organic

Real-Time Segmentation Elevates Engagement

I really like the real-time behavioral segmentation in Customer.io. It helps me by grouping audiences dynamically, which is great for customer engagement and marketing automation. Also, the initial setup was easy for me.
Mathias M.
MM
Mathias M.
12/12/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Intuitive Tool for Multichannel Communications

I have been using Customer.io for a year and a half in two different jobs. I find it to be a super intuitive tool for managing multichannel communications like email, in-app notifications, push notifications, SMS, and webhook. I love that it allows you to create communication flows that integrate well with user actions and our communications. This helps to be more precise in contacting leads and customers. Additionally, it offers detailed metrics of the sends. Its user-friendly interface makes the complex seem easy and quick to understand, and the communication flows work quite well, greatly helping to automate sends.
Mudansir  A.
MA
Mudansir A.
Attended Kano university of science and technology wudil
12/09/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

User-Friendly and Smooth Experience

I like the interface of Customer.io; it's amazing and smooth when using it. It's easy to use and easy to understand, making my experience quite pleasant.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012