I love how fast Balto is. The talking prompts are really good for objections I'm not used to hearing, and I find the Spanish prompts especially valuable because I've converted deals in Spanish thanks to them. The initial setup was easy.

From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients.

I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability.