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KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 02 8811 2929.

You may also email us at [email protected].

You can reach us from Monday to Friday, 8 AM to 5 PM.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 02 8811 2929

Cellphone 09178598713

Smart 09190847412

[email protected]

KONE OFFICES AND CONTACTS

KONE PH - Head Office
18th Floor 1 Proscenium Estrella Drive,
Rockwell Center, Makati City 1211
(02) 8811-2929

KONE Online

High-Rise solutions
High-Rise solutions

The rise of connected services, digital tools, and automation will influence how people use high-rise buildings. KONE’s new high-rise solutions will help smartly augment the built environment and future-proof your buildings. Overview

High-Rise solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

High-Rise solutions >

Digital Experience Elevators

KONE Digital Experience elevators

High-Rise solutions >

KONE High-Rise MiniSpace™ DX

Unleash new possibilities with energy savings and lower carbon emissions across the lifecycle.
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Elevators | Lifts

Discover the new KONE DX Smart Elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

New buildings > Elevators | Lifts >

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

New buildings > Elevators | Lifts >

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

New buildings > Elevators | Lifts >

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

New buildings > Elevators | Lifts >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Elevators | Lifts >

Elevator interior design

Modern elevator design for new buildings. See how our elevator interior offering adds value.

New buildings >

Escalators & autowalks

KONE is a leading escalator & moving walkway manufacturer providing ideal solution for moving people horizontally in shopping mall or airport.

New buildings > Escalators & autowalks >

TravelMaster 110

Find a commercial escalator and get outdoor elevator maintenance.

New buildings > Escalators & autowalks >

TravelMaster 115

Learn about an inclined autowalk for demanding people flow needs

New buildings > Escalators & autowalks >

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

New buildings > Escalators & autowalks >

TransitMaster 140

Learn about our moving staircase solutions and find a new walkalator.

New buildings > Escalators & autowalks >

TransitMaster 165

Learn about the KONE travelator solutions and find a new moving walkway.

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

KONE turnstiles

Learn more about KONE turnstiles – stylish and durable access control solutions for managing people flow in your building.

New buildings > Advanced People Flow solutions >

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

New buildings > Advanced People Flow solutions >

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

New buildings > Advanced People Flow solutions >

Health and well-being solutions

KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe.

New buildings >

Ultrarope

The latest in a long line of technological breakthroughs, KONE UltraRope® sets a new benchmark for high-rise buildings. The super-light KONE UltraRope technology provides unrivalled elevator eco-efficiency, reliability and durability, while also improving elevator performance.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier Overview

Existing buildings >

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Existing buildings >

Elevator user experience

Enhance the elevator user experience. We offer elevator lighting for a wide range of buildings.

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

KONE predictive & preventive maintenance solution provide the intelligence to predict, maintain and take action before elevator breakage.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Elevator modernization

Find out more about KONE's world-class elevator modernization services and give an aging elevator new life with smart solutions tailored to your needs.

Existing buildings > Elevator modernization >

Elevator upgrades

Upgrade your elevator with smart, flexible elevator upgrades. KONE offers smooth installation and increased performance for elevators from all major brands throughout the equipment lifecycle.

Existing buildings > Elevator modernization >

Elevator replacement

New elevator increases the value of your building, by enhancing the appearance and providing new level of ride comfort for users.

Existing buildings > Elevator modernization >

Buildings without an elevator

Retrofit elevator and shaft solution with KONE AddNew can be installed in almost any building without existing elevator.

Existing buildings >

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

We provide fast & reliable escalator services ranging from escalator repair to full escalator replacement services. Contact us now

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Existing buildings >

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings > Advanced People Flow solutions >

Health and well-being solutions

KONE Handrail Sanitizer uses ultraviolet light to gradually disinfect escalator and autowalk handrails. The process is chemical free and safe.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Digital Services
Tools & downloads
Tools & downloads

Take advantage of our next-generation design and planning tools to explore different designs, options and configurations for your next building. Learn more! Overview

Tools & downloads >

Planning and design tools

Try our easy-to-use online tools for exploring design options and creating detailed planning documents for installing new equipment.

Tools & downloads >

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
- Planning and design tools
- Glossary
KONE

KONE Studio

New online planning tools for elevators
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them. Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.
- Stories
- Press releases
About us
About us

Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides safe & reliable elevators and escalators for any building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

About us > KONE as a company >

Strategy

Our purpose is to shape the future of cities. Read more about our strategy, megatrends, our core principles and values.

About us > KONE as a company >

Sustainability

KONE sustainability shapes cities where people thrive. Explore how our Rise strategy reduces environmental impact while supporting smart urban growth.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

People of KONE Asia Pacific

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us >

Contact us

About us > Contact us >

Branch offices

About us > Contact us >

Contact form
KONE Online
Contact us

A SLICE OF URBAN LIFE

Stories and references