Contentsquare

Let’s face it: single-session metrics aren’t enough anymore. Your customers switch devices, open several windows, and engage in multiple visits. If you want to see the big picture, you need cross-session journey analysis. Contentsquare’s Advanced Journey Analytics show you that picture. With it, you can: → Trace customer behaviour across sessions and devices → Reveal the hidden paths and long-term patterns that drive retention and upsell → Identify which journeys lead to higher lifetime value and ROI Want to make profitable, data-informed improvements to your digital experience? We’ll help you get started. 👉 https://okt.to/nGl8LK #Analytics #UserJourney #CX

1 in 10 online purchases in the US now happens on a Shopify site. At that scale, small moments in the customer journey stop being small. That’s why we're excited to partner with Shopify to bring AI-first digital analytics directly into their commerce ecosystem. With the new Contentsquare Shopify Partner app, brands can stop guessing and start seeing exactly how customers experience their store: - 𝗪𝗵𝗲𝗿𝗲 shoppers struggle with Session Replay - 𝗪𝗵𝗮𝘁’𝘀 holding conversion back, withAI Insights & Friction Signals - 𝗛𝗼𝘄 to maximize revenue, with Heatmaps & Zoning For Enterprise brands on Shopify Plus, this unlocks a new level of clarity across the entire shopping journey. If you want to learn more, click here: https://okt.to/hcRdxf #Shopify #AI #DigitalExperience #CX

The analytics wishlist.

Customer journeys aren’t linear. They’re horizontal and often messy. If you want to design experiences that feel seamless, you need to use your data to connect every touchpoint. That’s what omnichannel is all about. It’s also why 13.8% of brands say omnichannel is their #1 priority in 2026. Want to see how connecting those touchpoints drives loyalty? Our new report with Amazon Web Services (AWS) and Snowflake will walk you through it. Download your copy of the “What’s Next in CX 2026” report now. 👉 https://okt.to/o3Dem9 #Omnichannel #CX #UserJourneys

Do eco-labels really influence conversions? ♻️ We analyzed eight major brands across food, fashion, cosmetics, furniture, and electronics. Here’s what we found out: 1. Score-based labels outperform all others 2. Binary badges often confuse 3. Too many positive-only labels = no impact 4. Too many labels at once dilute trust and effectiveness 5. Visibility is critical: hidden labels don't work 6. Labels are much less effective when displayed on third-party platforms Tell us: What does your brand do to communicate your sustainability credentials? Drop us a comment below. 💬 Learn more: https://okt.to/PiK7IW #EcoLabels #CX #Sustainability

Un moment inspirant lors du CRO Challenge organisé par le groupe Renault avec Kameleoon et fifty-five la semaine dernière.  Bravo à Célia LUSPOT, Alix Puech et Laura Vella, grandes vainqueures du challenge, et merci à Alexandre Perruche, Salomé D. et à toutes les équipes pour cette belle énergie. Transformer des insights en actions concrètes grâce à l’IA, notamment avec Sense Analyst et PBX, rappelle que la vraie valeur se crée dans l’exécution. Une démonstration claire de ce que l’agentique peut apporter à l’optimisation de l’expérience digitale ! #CRO #AI #DigitalExperience

Consider this your holiday bonus! Contentsquare is ramping up the power on our Free and Growth plans, giving you access to extended sessions and enterprise-grade features that make it feel like Santa came early. We're making experience analytics more accessible than ever to help teams of all sizes understand and improve customer journeys with confidence. What's new? --> Free Plan: Now includes 10x more data (200,000 monthly sessions) and more Session Replay captures—free, forever. --> Growth Plan: Unlocks powerful, formerly Pro-only features like Journeys, Zoning, and CS Live to help smaller teams scale their CX strategy faster. See how your team can start getting AI-driven insights in minutes: https://okt.to/F6B1HT #ExperienceAnalytics #CX #DigitalTransformation

Naughty or nice? Holiday shopping experiences should create the right feeling for customers. That's why personalization can make or break your peak season sales. Getting just the right level of personalization can make or break your Holiday sales. #Personalization #eCommerce #CX

Imagine waking up in the morning and the most complicated and time-consuming part of your day is already done. That’s our vision. And at CX Circle NYC, we announced how Contentsquare is taking the heavy lifting out of analytics with an incredible array of next-level capabilities: → Summarize 100 sessions at a time using Chat with Sense → Eliminate the pain of manual tagging with AI Mapping Assistant → Save hours pouring over datasets with our brand new Sense Analyst Missed us in NYC? Catch up on the futuristic AI features we’re rolling out right now. 👉 https://okt.to/kX3VzO #CXCircleNYC #AI #Automation

AI without context is limited. Model Context Protocol bridges the gap between agents and experience data. MCP is like a universal translator for AI. It lets you connect your favorite conversational AI agent directly to Contentsquare, giving you easy access to your CX data at all times. Simply ask Claude or ChatGPT: “Which parts of our checkout journey are causing drop-offs this week?” And get instant answers. No logins. No dashboards. Ready to learn more? Here’s how it works. 👉 https://okt.to/4mULwx #AI #MCP #CX