How to fix SaaS ad conversion problems with Understory

View profile for Adam Robinson

CEO @ Retention.com & RB2B | Person-Level Website Visitor Identity | Push LinkedIn Profiles to Slack in Real-Time, 100% Free!

In the last 30 days, I’ve spent $10k on LinkedIn, Meta, and YouTube re-targeting ads. We've driven 205 signups, but we have a problem. Trials aren't converting to paid users (yet). Here’s what went wrong, what’s working, and how we’re fixing it: First, a channel breakdown: META (LAST 30 DAYS) - 176 trial signups - $20-68 per signup - Broad campaigns: $21 per signup - Minimal script installs LINKEDIN (LAST 30 DAYS) - $3,041 spent - 22 conversions at $138 each - 7.18% CTR PERSONA BREAKDOWN - Sales Persona: $819 spent, 0 conversions - Founder Persona: $822 spent, 12 conversions at $68.56 - Marketing Persona: $600 spent, 3 conversions at $200.30 - Outbound Agency Persona: $797 spent, 7 conversions at $113.98 GOOGLE/YOUTUBE (LAST 30 DAYS) - $2.8k spent - 143,599 video views - 7 conversions - Pure retargeting play WHAT’S WORKING - Broad Meta campaign at $21/sign up - LinkedIn Founders at $68 conversions - LinkedIn CTR at 7.18% (industry avg is 0.5%) WHAT'S NOT WORKING - Meta’s finding signup collectors, not users. We’re optimizing for trial starts when we need script installs. - LinkedIn Founders are converting at $68 but Sales Persona spent $819 with zero conversions. THE FIX: We're using Understory to run our ads. I love working with Ali Yildirim🌲 and Alex Fine🌲. The issue, they argue, isn't the ads themselves, but the conversion event they are optimizing for. Right now, Meta is finding people who simply start a trial, not those who become paid customers. I think this is a HUGE PROBLEM many SaaS companies face. They run ads, they get signups, but they don't convert to revenue. That's why I asked the Understory team to join us on Unf*ck My Startup LIVE tomorrow (12pm PT) and share their entire solution and reveal the exact next steps they are taking to fix this in real-time. This is can't miss for any founder or marketer running paid campaigns who needs to turn high-volume sign-ups into predictable, recurring revenue. Join us here: https://lnkd.in/gs-Yyc4p P.S. If you want a copy of our Paid Media performance reports, comment REPORT below and I'll send you an interactive and uncensored copy. Shows you RB2B campaign and channel breakdowns by impressions, clicks, spend, creative, and ad type. Use it to benchmark your ad program.

Juan Pablo Garcia

Growth leaders hire us to make Marketo sell | Help for Busy Marketo Teams | @Kapturall

1w

Adam I'm curious: you sell visitors identification so, why do we need to register to those great webinars. Wouldn't you know who clicks a link to attend and fill in (via your own tech) the visitors data? That's something else you could sell (1 click no registration needed webinar attendance)...

Ali Yildirim🌲

CEO and Co-Founder @ Understory

1w

REPORT!!! And see y'all on the show tomorrow 🫡

adam weill

Founder & CEO @NaryAI | Making brands visible in the era of AI search | MVP coming soon

1w

This is so real. Most SaaS teams celebrate signups but forget the real KPI is “installed + active.” Optimizing for the wrong conversion event is one of the most expensive blind spots in paid acquisition. Appreciate how openly you’re sharing this 👏

Khadija Syed

LinkedIn’s Most Exclusive Personal Branding Strategist

1w

Appreciate the transparency Adam this kind of breakdown really shows the real side of marketing experiments and learning curves😊

Chris Lloyd

Google Ads for B2B SaaS Startups | Don’t count your leads. Make your leads count.

1w

Common problem. How are search campaigns going? You can set those to manual bidding so they're not optimising for an action in particular.

Martin MacArthur

I’m That Kidney Transplant Sales Guy 🚀 Helping Manufactures Build High-Performing Distributor Networks Internationally

1w

Sounds like this will be a msterclass in paid ads!

Adam Greenstein

Founder @ Active Parks | Get a weekly feed of every early-stage gov’t initiative in your territory, curated just for you.

1w

the persona breakdown is fantastic.

Vishesh Thakur

Customer Success & Account Management Leader | SaaS | 7+ Years Driving 100%+ NRR, ACV Growth & Enterprise Account Retention

1w

Can you share your ad copy?

Rebecca Croucher

Chief Growth Officer | I help Global Companies grow & scale fast with Global Employer of Record EOR Services

4d

LinkedIn also does something similar where they recommend you select the “engagement” goal for boosted posts. I get engagement from people who love to comment on posts but not people who have anything to do with buying. They find serial commenters for the audience.

Anuj Adhiya 📈

Building a Growth OS for startups | Testing how to “market to algorithms” | Documenting everything

1w

What if Meta isn't finding the wrong people, it's actually telling you exactly who your product is for? Sales Persona: $819, zero conversions Founder Persona: $68 conversions That's not an optimization problem. If anything that's a product-market fit signal. The real risk might be that you optimize for script installs, get people who install but still don't convert to paid. You've just moved the drop-off point. So maybe stop trying to make the ads smarter and make the trial faster and more opinionated? Founders (your best converters) are time-poor. They're not signing up to tinker with scripts - they want to see value in 48 hours with zero setup. Can you show ROI before the implementation? Demo data? Competitive insights? Auto-qualifying questions in trial? I would kill that Sales persona spend entirely. That $68 CAC on Founders is telling you something. The truth just might be that your signups aren't "collectors" - they correctly determined the product isn't for them. Your best data might be saying: narrow your ICP, not your optimization event.

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