Charlie Service Center
You can visit the Charlie Service Center to:
- Buy passes for any mode
- Replace a damaged or expired CharlieCard
- Apply for a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
- Apply for income-eligible reduced fares
- Process a name change on a Senior CharlieCard
- Process a name change on a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass with a valid ID
- Add credit to a RIDE account
- Connect reduced fare benefits to a contactless payment method
Charlie Service Center Location
The Charlie Service Center is located at 296 Washington St, between Milk St and Water St. The center is near the State Street T Station and Downtown Crossing and is fully accessible. The entrance, waiting area, and service area are at ground level, and there is a ramp inside that provides access to the restrooms.
Charlie Service Center Hours
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Monday
8:30 AM – 12:15 PM
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Appointments only
Limited appointments available for reduced fare program services.
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Tuesday – Friday
8:30 AM – 5 PM
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All transactions
Riders can visit the Charlie Service Center to:
- Request a reduced fare CharlieCard
- Replace a lost, expired, or damaged card
- Make deposits to RIDE accounts
- Connect reduced fare benefits to a contactless payment method
Apply for Select Reduced Fare CharlieCard Programs Online
Eligible riders can apply for an Income-Eligible Reduced Fare, Senior, TAP, or Blind Access CharlieCard online.
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Senior CharlieCard
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Riders 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.
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Transportation Access Pass (TAP) CharlieCard
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Riders with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
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Blind Access CharlieCard
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Riders who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
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People 18-64 enrolled in state assistance programs
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Riders between the ages of 18-64 and are enrolled in an approved state assistance program, you may qualify for income-eligible reduced fares.
Charlie Service Center Holiday Schedule
The Charlie Service Center is closed on these holidays:
- New Year's Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus/Indigenous Peoples' Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Note: The Charlie Service Center will close at 2 PM on Christmas Eve and at 2 PM on New Year's Eve.
Auto-pay
Get a monthly pass that renews automatically.
Schedule an Appointment
Need to visit the Charlie Service Center for your income-eligible reduced fare, TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Reduced Fares
Some riders are eligible for reduced fares or can ride the T for free.
Learn More
Contact Us
For questions, comments or concerns, you can contact the Charlie Service Center at 617-222-3200 or 617-222-5854 (TTY).