FAQ

General faq's

Where is McElhinneys located?

We are located in Main Street, Ballybofey, Co. Donegal, F93TD29, Ireland.

Willow & Belle Bridal is located across the road from the main store on Main Street, Ballybofey.

What are the opening hours for the store in Ballybofey?

Store Opening Hours

Monday to Saturday: 9.30am - 6pm

Sundays: Closed

Bank Holidays: 11am - 6pm

Online Customer Service

Our team in customer service can be contacted at anytime and replies are sent during the store opening hours. You can contact us via telephone on (074) 9131217 or email us at [email protected]

Is there parking nearby?

There are over 500 car park spaces available in the town’s car parks which cost approximately 30 cent per hour.

Is everything that McElhinneys sells offered on the website?

As our range is so extensive across all departments it is not possible to showcase everything online. To discover our full collection we recommend a visit instore.

If I see an item online and would like to come instore to try it on, is it possible?

If you see an item online and would like to try on instore, you can call in or if you would like us to hold the item for you, please call our team on (074) 9131217 and we will have it ready for you to try on when you visit the store.

Can I use a McElhinneys gift card or credit note as a form of payment on the website?

We only accept our McElhinneys Digital Gift Cards as a form of payment on our website.

Our physical Gift Cards By Post cannot be used online. They can only be used in-store.

For more information on our Gift Cards, click here. Credit notes cannot be accepted as a form of payment online.

Does McElhinneys offer a Click and Collect Service?

Yes we offer a Click and Collect Service.

When ordering you can opt to collect your items instore by clicking 'Click and Collect Instore (Free)’. We aim to have all Click and Collect Orders processed and ready for collection after 1 hour and during opening hours.

When you receive an email/text confirming that your order is ready for collection that is us agreeing to the sale of goods and confirming the goods you ordered are ready for collection.

Please wait until you have received your email and text confirming your order is ready for collection before coming to the store.

Orders are collected from the Women's Shoe Main Till Point instore.

Before travelling to collect your order, please ensure you bring the following:

Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet. Confirmation of the payment used. Photographic identification such as your driver’s license or passport.

Where do I collect my click and collect order instore?

When you recive a Ready for Collection confirmation email or text; your order will be waiting for you to collect at the Women's Shoe Main Till Point instore which is located on the first floor. 

Your order can be collected during store opening hours - Monday - Saturday from 9.30am to 6.00pm. Bank Holidays from 11.00am to 6.00pm.

SUIT HIRE FAQ'S

Do I need an appointment to visit the Suit Hire?

We encourage couples to visit the store and browse through our suit hire collection. If you would like to meet with a suit hire consultant then an appointment is required. Please note appointment requests on our site are not confirmed until a member of our team contacts you.

Is a deposit required on Suit Hire bookings?

A minimum deposit of €100 is required on all bookings which is non-refundable if the booking is cancelled.

Is it necessary for all members of the bridal party to be fitted?

We recommend all members of the hire party come instore before your wedding to be measured. We cannot accept responsibility for measurements supplied to us incorrectly.

How soon before my wedding should I come for a fitting?

We recommend the first fittings takes place a minimum of ten weeks before the hire date, with second fittings taking place a minimum of two weeks before hire date. We recommend page boys’ first fittings take place two weeks before hire date.

Do you offer an extended suit hire service?

We are delighted to offer an extended hire service if required.Please ask a member of our team for further details.uestion answer here.

Occasionwear FAQ's

Is the entire occassion wear collection on the website?

As we have an extensive collection of occasionwear in-store it isn’t possible to showcase everything on our website. To view our entire collection, we recommend you visit the store at Ballybofey, Co. Donegal.

Is an appointment required to try on occasion wear?

An appointment is not required to try on our occasion wear collection.

Is there stylists instore?

We have a dedicated team of stylists instore who are available to assist you whilst shopping instore. If you would like to reserve time with a specific member of the team, contact our Women's wear department at 0749131217.

What sizes are the occasion wear collections available in?

The occasion wear collections are available in sizes 8-30.

Is there a deposit system available instore?

We are delighted to offer customers a ‘pay-in’ deposit system called Layaway Club which allows you to make regular payments.