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Boost customer satisfaction, loyalty, and retail performance with AI

Turn surveys, tickets, calls, reviews, and community posts into ranked drivers and next-best actions—by region, store, journey, and persona.

We run a limited number of guided PoCs each month.

We run a limited number of guided PoCs each month.

The results speak for themselves
Deliver value across the entire retail experience

The results speak for themselves
Deliver value across the entire retail experience

The results speak for themselves
Deliver value across the entire retail experience

40%↑

Store autonomy gain

less carts abandoned

Increased store-driven decisions and actions, shifting execution from HQ to frontline teams.

99%↓

Less manual work

Reduced time-to-insight from weeks to minutes by automating feedback analysis with AI.

↑25%

Improved NPS

Improved NPS by uncovering the “why” behind scores and prioritizing fixes with the biggest impact.

20%↓

Lower support volume

lower support volume

Reduced support contacts by tapping ticket insights to drive improvements, not just resolutions.

Your Customer OS

NPS/CSAT scores aren’t enough. NEXT AI ties customer feedback to business drivers—revenue, loyalty, and returns—so teams know what to fix, improve, and do next.

NPS/CSAT scores aren’t enough. NEXT AI ties customer feedback to business drivers—revenue, loyalty, and returns—so teams know what to fix, improve, and do next.

Give your team superpowers
Outcomes, not dashboards

Turn customer feedback into outcomes

Unify customer feedback for teams to instantly understand performance drivers, customer issues, and priorities.

AI agents that do the work

Agents cluster themes, quantify drivers, & surface evidence with counts & quotes—across stores, regions, segments.

Empower stores and HQ

Deliver outcomes to HQ and frontline teams, so they fix issues fast—with clarity, ownership, and confidence.

Retail teams drive performance with NEXT AI
Deliver customer outcomes, with confidence

Loyalty program optimization

Improve loyalty mechanics & offers by analyzing what customers love, misunderstand, or resent — with impact sizing.

In-store experience (store & region)

Spot irritants tied to queues, availability, staff knowledge, navigation, and price perception in surveys, reviews, tickets, and calls.

Journey comparisons

Compare in-store vs online experience gap, incl. themes, verbatims and counts. Produce a fix-first list for execution.

Local intelligence at store level

Cross Google reviews and store feedback to produce store/region playbooks: what’s unique locally, what to replicate, what to fix first.

Performance steering

Answer: “Why did category X drop 5%?” with customer result drivers (stockouts, service gaps, quality perception, pricing clarity)—not guesses.

Marketing messaging

Market steering with real customer language

Market steering with customer language

Identify positive signals, craft messaging by segment/journey, and generate copy that sounds like customers—not your org chart.

Get inspired by real prompts
How retailers are putting their data to work

  • What are the top complaints about checkout by store format?

  • Why did NPS drop in France this month? Break down by themes, verbatims, and counts.

  • Which categories drive the most ‘out of stock’ mentions—and where?

  • Compare top-performing stores vs bottom: what customers praise vs criticize.

  • the 5 biggest service themes (store navigation, staff, cleanliness, product choice, price range…)?

  • What are the top return reasons customers mention? Quantify by category.

  • Create a store playbook : top fixes this week + suggested owner teams.

  • Scan our Q1 checkout roadmap in Confluence and identify gaps what customers are actually unhappy with.

  • Create copy for in-store Wow! campaigns based on what customers love about shopping with us.

  • What are the top complaints about checkout by store format?

  • Why did NPS drop in France this month? Break down by themes, verbatims, and counts.

  • Which categories drive the most ‘out of stock’ mentions—and where?

  • Compare top-performing stores vs bottom: what customers praise vs criticize.

  • the 5 biggest service themes (store navigation, staff, cleanliness, product choice, price range…)?

  • What are the top return reasons customers mention? Quantify by category.

  • Create a store playbook : top fixes this week + suggested owner teams.

  • Scan our Q1 checkout roadmap in Confluence and identify gaps what customers are actually unhappy with.

  • Create copy for in-store Wow! campaigns based on what customers love about shopping with us.

  • What are the top complaints about checkout by store format?

  • Why did NPS drop in France this month? Break down by themes, verbatims, and counts.

  • Which categories drive the most ‘out of stock’ mentions—and where?

  • Compare top-performing stores vs bottom: what customers praise vs criticize.

  • the 5 biggest service themes (store navigation, staff, cleanliness, product choice, price range…)?

  • What are the top return reasons customers mention? Quantify by category.

  • Create a store playbook : top fixes this week + suggested owner teams.

  • Scan our Q1 checkout roadmap in Confluence and identify gaps what customers are actually unhappy with.

  • Create copy for in-store Wow! campaigns based on what customers love about shopping with us.

In 2025, Action was ranked retailer of the Year in France, Germany, Austria, Italy, and the Netherlands.

Join our invite-only webinar to learn how top retailers use NEXT AI to turn omnichannel feedback into better results, faster.

Join our invite-only webinar to learn how top retailers use NEXT AI to turn omnichannel feedback into better results, faster.

Built for scale & safety
Enterprise controls for data, models, and agents

Total control

Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.

Connected to your enterprise stack

Activate customer intelligence across your systems and workflows.

PII protection by default

NEXT removes personally identifiable information from your data automatically.

Learn about security →

Questions & Answers

What is Voice of the Customer (VoC) in retail?

What is Voice of the Customer (VoC) in retail?

What is Voice of the Customer (VoC) in retail?

Why aren’t CX metrics (NPS/CSAT) enough anymore?

Why aren’t CX metrics (NPS/CSAT) enough anymore?

Why aren’t CX metrics (NPS/CSAT) enough anymore?

What retailers is NEXT AI built for (e.g., multi-store networks)?

What retailers is NEXT AI built for (e.g., multi-store networks)?

What retailers is NEXT AI built for (e.g., multi-store networks)?

What retail data sources can NEXT AI analyze?

What retail data sources can NEXT AI analyze?

What retail data sources can NEXT AI analyze?

Does NEXT AI replace Zendesk, Qualtrics, or Medallia?

Does NEXT AI replace Zendesk, Qualtrics, or Medallia?

Does NEXT AI replace Zendesk, Qualtrics, or Medallia?

How does NEXT AI integrate with Zendesk for retail support?

How does NEXT AI integrate with Zendesk for retail support?

How does NEXT AI integrate with Zendesk for retail support?

Can NEXT AI produce store-level insights (“by store / region / format”)?

Can NEXT AI produce store-level insights (“by store / region / format”)?

Can NEXT AI produce store-level insights (“by store / region / format”)?

Can NEXT AI connect VoC to business goals (revenue, margin, costs)?

Can NEXT AI connect VoC to business goals (revenue, margin, costs)?

Can NEXT AI connect VoC to business goals (revenue, margin, costs)?

Is NEXT AI “reliable,” or is it just AI summaries?

Is NEXT AI “reliable,” or is it just AI summaries?

Is NEXT AI “reliable,” or is it just AI summaries?

How fast can a retail deployment start?

How fast can a retail deployment start?

How fast can a retail deployment start?

Can NEXT AI use Google Business Profile / Google Maps store reviews?

Can NEXT AI use Google Business Profile / Google Maps store reviews?

Can NEXT AI use Google Business Profile / Google Maps store reviews?

What about GDPR/PII and security for retail + contact centers?

What about GDPR/PII and security for retail + contact centers?

What about GDPR/PII and security for retail + contact centers?

What is “voice of customer retail”?

What is “voice of customer retail”?

What is “voice of customer retail”?

How do you do store verbatim analysis (“verbatim analysis by store/region”)?

How do you do store verbatim analysis (“verbatim analysis by store/region”)?

How do you do store verbatim analysis (“verbatim analysis by store/region”)?

How can you use Google store reviews to improve customer satisfaction?

How can you use Google store reviews to improve customer satisfaction?

How can you use Google store reviews to improve customer satisfaction?

How do you use Zendesk for retail to reduce contacts and improve CX?

How do you use Zendesk for retail to reduce contacts and improve CX?

How do you use Zendesk for retail to reduce contacts and improve CX?

Turn customer voice into business impact, faster.

Turn customer voice into business impact, faster.

Turn customer voice into business impact, faster.

We run a limited number of guided PoCs each month.

We run a limited number of guided PoCs each month.