Frequently Asked Questions

You can contact customer service by "Submit Ticket", and customer service will help you deal with this problem.

Under the "Configuration Information" module on the server management overview page, you can click "Change OS" and select the system you need, complete the password setting and click "Change".

Under the "Network Information" module on the server management overview page, click the "Change" button after the server IP address.

Under the "Login Credential" module on the server management overview page, click the "Change" button after the password and enter the new password.

Please confirm whether your firewall configuration (inbound rules) is correct. If the firewall configuration is correct, you can try to change the IP and wait for 10-20 minutes before trying again. If the problem still cannot be solved, please submit a ticket to contact customer service.

A cloud server instance can mount up to 16 data disks, each with a maximum size of 65536GB.

No, cloud hard disks do not support cross-region mounting.

The system will automatically limit the export bandwidth of the cloud server to ensure basic access capabilities while avoiding uncontrollable traffic consumption.

After you activate your personal promotion link, you can apply for withdrawal of the withdrawable commission in the left navigation bar -> My earnings.