Extremely underwhelmed. First time using a travel agent. I was very specific regarding my requirements. Requested 5 star with a single room with two single beds. Ended up with barely 4 star (awful hotel) and one bed with a couch my husband had to sleep on. Little communication despite calling out our concerns. Almost missed connecting flight home due to insufficient time allowed between connecting flights. Absolutely price gauged. Found out our “apparent 5 star hotel” charged just $712 for a week. Still non responsive on price breakdown. Worst family holiday ever!  Totally overpriced (make sure you check hotel prices). We still don’t have confirmation. Had to chase up refund several times for a cancelled Harlong Bay trip due to weather. So incredibly disappointed. 

Elderly lady booked a ticket online for wrong month, almost a year in advance. Instantly realised her mistake and unsuccessful attempted to contact Flight Centre. She then completed the cancellation form online and booked the following month, same dates. This was all in same night. When she managed to contact Flight Centre the following afternoon they said they could not help and were keeping both her payments and she has lost almost $1000 in one night to them. 

The sales team were excellent and took care to ensure I had value and a good experience 
The follow up phone call a few days before leaving was a nice touch to answer those last minute questions

This company is hands down one of the most heartless and unprofessional businesses I’ve ever dealt with. When I recently lost a close family member — one of the most painful experiences anyone can go through — they showed zero empathy, understanding, or basic human decency. Instead of offering even a small amount of compassion or flexibility during such a difficult time, they were cold, dismissive, and made it clear they only care about money, not people.

Jonna was great. I unfortunately was in a car accident which caused me to have to cancel my trip for temporary reasons and Jonna assisted me with getting everything settled with my refund and cancellation until I’m able to rebook.

Best in Travel Agency

Companies
(343)

Recently reviewed companies

Klook Travel

BudgetAir.com.au

Travel Associates Australia

Holiday Max

Jetabroad

Cruisin Motorhomes

Flight Centre Australia

Bunnik Tours

MadeComfy

PayLater Travel Australia

Newest companies

The Points Concierge

Fly7

DS Travel

Juurnee

Coffees and more

Tripokit

Bennett & Sterling

Touropa

Better Trip

Wake Up Here

Related categories

Canoe & Kayak Tour Agency

Cruise Line Company

Cultural Tours Provider

Golf Resort

Helicopter Tour Agency