Very good information well explained in a professional manner.

Very nice to talk to and made sure I understood

i spoke with a representative and she was a tremendous help.  She worked with me to get me the proper coverage that I needed in order to to begin my travels.  The costs are quite reasonable for the pre existing conditions and I am very grateful.

I heard everything what I needed for my concern for living benefits.

Payment date was moved without consultation. Horribly inconvenient when you're trying to pay, cancel, and move on. 

Website is designed horribly, no option to cancel without getting ahold of them directly, phone number links to a robot and asks for an extension that I was never given and isn't in the app.

Makes me feel like I'm not allowed to leave, worries me that I will not be able to get this fixed and will be paying for 2 policies at once. 

I Just want a section where I can put in my card, pay it off, and leave. 

What I experienced is great they are all friendly and easy to talk to,specially Dawn what a great Lady,she was very Friendly and very straight forward,as of now I am satisfied to recommend this insurance to my Family and Friends,thanks and have wonderful day

The information exchange was good and the agent, Rasselas, was patient with my questions.  I had already researched and knew what I wanted from the service and the price I was willing to pay.  The agent found a way to make it work so I was satisfied. 

Agent was very helpful and prompt to get documents delivered.

Mauran Kevin Pathmakanthan was very good to answer my questions and update information quickly. Would recommend Zensurance to others. 

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