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Only pay for the features you need. No hidden fees or extras. Done-for-you content migration & knowledge base creation. Up and running in days.
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Features
Professional
Business
Enterprise
Editors (Markdown, Advanced WYSIWYG) Create content effortlessly with Markdown or our Advanced WYSIWYG editor, improving editing speed by up to 30%.
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Articles revision history Track changes with article revision history, ensuring you can revert to previous versions and maintain content accuracy.
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Category management Organize your content efficiently with category management, making it easier to find and manage articles.
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Project Organize content efficiently with projects. Use private projects for storing confidential information and public projects for broader content sharing.
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Reusable content blocks Save time by reusing content snippets and variables, to insert frequently used text and update single-line items like phone numbers across multiple articles, ensuring consistency and saving time.
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Glossary management Define and manage business terms with glossary management, helping users understand key concepts and improving clarity by up to 40%.
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Global find and replace Quickly update content with global find and replace, saving time on edits and ensuring consistency across your knowledge base.
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Tag management Use tags to help users find relevant articles quickly and improve navigation.
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Template management Streamline content creation with article templates, reducing setup time and ensuring consistent formatting.
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Manage articles in bulk Manage multiple articles at once with bulk actions such as publish, hide, move to, delete, review reminder and etc. - saving time and improving efficiency in content management.
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Media dependency viewer Identify and manage media dependencies with our viewer, ensuring all linked media is correctly displayed and reducing broken links.
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Review reminders Keep content reviews on track with automatic reminders, improving accuracy and ensuring timely updates.
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Export to PDF Export articles to PDF effortlessly, providing easy offline access and sharing with up to 20% faster turnaround time.
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Import articles Quickly import articles from other sources, saving time on content migration and boosting setup efficiency by up to 30%.
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Approval and publishing workflow Streamline content approval and publishing with automated workflows, ensuring timely and accurate content updates.
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SSL Secure your site with SSL encryption, protecting user data and building trust with a secure connection.
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SOC 2 compliance Ensure your data handling meets SOC 2 standards, demonstrating commitment to security and compliance to your customers.
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Alert notifications Receive instant alerts for critical events, enabling prompt responses and maintaining smooth operations.
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Datacenter location Choose your datacentre location for optimized performance and compliance, ensuring your data is managed securely and efficiently.
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Backup & Restore Safeguard your data with backup and restore options, ensuring you can recover quickly from any issues.
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Custom email domain Boost your brand’s credibility and trust by sending emails from a custom email domain. This can improve open rates by up to 20% and reduce spam filters, reinforcing your company’s identity in every interaction. Enjoy up to 30% stronger brand recognition and increased customer loyalty with every professionally branded email.
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Customize site Personalize your site’s appearance and layout, ensuring a unique look that aligns with your brand identity.
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List related articles Suggest related articles to keep users engaged, increasing page views and session duration by up to 25%.
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Customize error pages & Login page Customize error and login pages to align with your brand, improving user experience and maintaining professionalism even when issues arise.
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Article status indicator Track article status at a glance with indicators, streamlining content management and ensuring timely updates.
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Custom CSS & JavaScript Tailor your site’s look and functionality with custom CSS and JavaScript, allowing for unique branding and interactive features.
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Smart banners Use smart banners to highlight important information and notifications, improving user awareness and engagement.
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Contextual help mapping With Contextual Help Mapping, you can decide where the Embedded Help Centre shows up, hide it on certain pages, or add a custom search bar.
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Search filters Offer precise search results with advanced search features, improving user satisfaction and reducing search time by up to 30%.
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Search within attachments Enable search within attachments for quicker information retrieval, enhancing user efficiency and satisfaction.
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Articles & Categories analytics Analyze performance metrics for articles and categories, gaining insights to optimize content and improve engagement.
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Country specific analytics Control content visibility by country, tailoring information to specific regions and enhancing relevance for local users.
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Search analytics Monitor search analytics to understand user queries and improve content relevance, boosting search effectiveness.
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Author analytics Gain insights into user behavior with analytics, allowing you to tailor content and improve engagement based on real data.
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Reader analytics Track how readers interact with your content, identifying popular topics and improving content strategy based on engagement metrics.
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Feedback analytics Analyze feedback trends to understand user opinions and improve content quality, increasing user satisfaction.
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Eddy analytics Use Eddy Analytics to track and analyze user interactions. See what they’re searching for, where they’re spending time, and how they’re interacting with your content, giving you the insights to keep improving.
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Page not found analytics Monitor 404 errors with page not found analytics, helping you identify and fix broken links.
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Link analytics Check the health of hyperlinks with analytics, ensuring all links are functional and improving content reliability.
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Roles and Permissions Manage user permissions with security groups and roles, ensuring appropriate access and enhancing content security.
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IP restriction Restrict access by IP to control who can view your knowledge base, enhancing security and protecting sensitive information.
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Meta title and description Optimize your meta titles and descriptions for better search engine visibility, enhancing click-through rates by up to 25%.
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Article redirect rules Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Robots.txt Manage search engine indexing with robots.txt, controlling which pages are crawled and improving SEO efficiency.
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Automatic sitemap generation Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience.
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Zendesk Integrate with Zendesk to streamline support operations and enhance customer service efficiency.
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Freshdesk Connect with Freshdesk for improved ticket management and customer support efficiency.
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Freshservice Use Freshservice integration for streamlined IT service management and support operations.
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Intercom Integrate with Intercom to enhance customer communication and support with real-time chat and messaging.
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Slack Connect to Slack for seamless team communication and collaboration, keeping everyone in the loop.
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Microsoft teams Integrate with Microsoft Teams for efficient collaboration and communication within your organization.
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Drift Enhance live chat support with Drift integration, providing real-time assistance and improving customer engagement.
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Zapier Automate workflows and connect with other apps using Zapier, streamlining processes and saving time.
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Make Use 'Make' to automate tasks and integrate with other tools, enhancing efficiency and reducing manual work.
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GitHub Sync with GitHub to streamline version control and collaboration, reducing code integration time by up to 40% and enhancing team productivity.
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Crowdin Integrate with Crowdin to manage translations efficiently, accelerating localization processes by up to 50% and ensuring your content reaches a global audience.
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Phrase Connect with Phrase for seamless translation and localization, improving content accuracy and reducing translation turnaround time by up to 30%.
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Salesforce Link with Salesforce to integrate CRM data and streamline your sales process.
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We’ll take you all the way!
Help your customers with a fully functional knowledge base that they can use to solve problems.
Content Migration
Effortlessly transfer your knowledge base with our content migration service ensuring quick, accurate setup with no manual data entry.
Best Practice Training
Unlock expert training to enhance content, streamline workflows, and boost user engagement to maximize ROI.
Branding & Design
Craft a branded, user-friendly knowledge base that enhances user experience, and fosters loyalty with our branding & design service.
Our customers say it best
- 30% Reduced support calls
The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation.
Dr. Karim Seghir
Chancellor, Ajman University
The Document360 Sales, Onboarding, and Migration teams were excellent partners in our migration from PDF to the AI-powered platform. The transition was seamless, and the results were outstanding. Supporting 150+ engineers and PMs, effective documentation collaboration is vital, and Document360 has empowered our teams to contribute and collaborate.
Carl Dahl
Technical Writer at Nasuni
- 30% increase in traffic to documentation site.
With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site.
Gideon Behrensmeyer
Head of product training and knowledge at SafeBreach
- 15% Reduced Support Tickets
The implementation of Document360 resulted in a notable 15% reduction in support tickets than we had the year before.
Thibaut De Robien
CEO at Fastmag
FAQs
Can’t find the answer here? Get in touch
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What is a project?
You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.
For instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc).
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What is a reader account?
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base.
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How does the 14 days free trial work?
Once you sign up for Document360, your 14-day free trial begins. During this time, you can explore all the features included to see how they meet your needs before choosing a subscription. At any point during the trial, you can also schedule a demo with one of our Document360 experts.
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What happens when my free trial expires?
Once your free trial expires, you can upgrade to one of our subscription plans (Professional, Business, and Enterprise). For any assistance in choosing the best plan for your business, you can talk to one of our Document360 experts by clicking the “Book a Demo” option on our website.
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How does Document360’s pricing work?
Document360’s pricing is designed to be flexible and tailored to your specific needs. The cost depends on the features and AI capabilities you require, ensuring you only pay for what truly adds value to your business. If you’d like a personalized recommendation, our team will be happy to walk you through the best options. Connect with the team now – Book a demo.
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What are my payment options?
You can pay via Credit Cards, Debit cards, and Bank Transfer.
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What happens if my credit card transaction fails?
You will be notified after each failed payment in your registered email address with Document360. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted. For further support or assistance, you can email us at [email protected].
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How secure is Document360?
All our plans and the entire company is SOC 2 compliant, ensuring that your data is managed with the highest standards of security and privacy.
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How do I cancel my Document360 subscription?
You can cancel your subscription by reaching our support team via [email protected] or reach out to your dedicated customer success manager.