A comprehensive complaint management application for drivers and supervisors

Submit complaints • Track status • Manage reports — streamlined workflow

• Submit Complaints: Create new complaints with detailed descriptions
• Track Status: Monitor complaint progress in real-time
• View History: Access complete complaint history
• Upload Documents: Attach photos and documents as evidence
• Receive Updates: Get notifications on status changes

• View All Complaints: Access comprehensive complaint dashboard
• Manage Status: Update complaint status and priority levels
• Assign Tasks: Delegate complaints to appropriate departments
• Generate Reports: Create detailed analytics and summaries
• Communication Hub: Send updates and messages to drivers
• Historical Analysis: Review trends and complaint patterns

• React Native - Cross-platform mobile development
• React Navigation - Screen navigation management
• Native Base / React Native Elements - UI component library

Before you begin, ensure you have the following installed:

• Node.js (v16 or higher)
• npm or yarn
• React Native CLI
• Android Studio (for Android development)
• Xcode (for iOS development - macOS only)
• MongoDB (local installation or cloud instance)

1. Clone the repository

   git clone https://github.com/your-username/complaint-tracker-app.git
   cd complaint-tracker-app

2. Install dependencies

   npm install
   # or
   yarn install

3. Start the development server

   # For React Native CLI
   npx react-native run-android  # Android
   npx react-native run-ios      # iOS (macOS only)
   
   # For Expo CLI (if using Expo)
   npx expo start

We welcome contributions to improve the ComplaintTracker app! Here's how you can help:

1. Fork the repository

   git clone https://github.com/your-username/complaint-tracker-app.git

2. Create a feature branch

   git checkout -b feature/new-feature-name

3. Make your changes

   • Follow React Native best practices
   • Test both driver and supervisor interfaces
   • Ensure responsive design

4. Commit your changes

   git commit -m "✨ Add new feature description"

5. Push and create a Pull Request

   git push origin feature/new-feature-name

• Code Style: Follow ESLint and Prettier configurations
• Testing: Test features on both user roles
• Documentation: Update README for new features
• UI/UX: Maintain consistent design across interfaces

This project is licensed under the MIT License - see the LICENSE file for details.

MIT License - Open source and free to use for educational and commercial purposes.