I do Information Design in higher ed.

As an Instructional Technologist, I work closely with faculty to organize course content, media and meta data into intuitive interfaces and usable taxonomies, while incorporating various software.

By day, I manage cloud software services at NYU. My group supports a Web Publishing environment, a video streaming platform and a learning management system. I focus on usability and information architecture in couse sites and applications. Aspects of my current work also include accessibility compliance and change management.

By night, I teach interactive content development at CUNY's Grad School of Journalism. My reporting courses cover web development skills and data science projects and include a big focus is on information design.

Much of my experience is in web development and site management. Prior to my work managing web services in higher ed, I worked on the web teams at a major news site and at a museum, plus I did project management for a web design firm — always with a focus on user interaction and information design.

• Knowledge Management
• Service Management
• Content Management
• Change Management
• Team Management

I also oversee customer experience and client support for my services, which helps me know firsthand what people find intuitive.

Work is what we do, now what we are.