Modern customer support platform for seamless communication
The modern customer support platform, built on Chatwoot's open-source foundation.
New to the project? Get started in minutes:
# 1. Clone the repository
git clone https://github.com/didier-building/zubio.git
cd zubio
# 2. Run the automated setup script
./setup-dev.sh
# 3. Access the application
# App: http://localhost:3000
# Login: [email protected] / Password123!Read the full guide: CONTRIBUTING.md
Zubio is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Zubio gives you full control over your customer data while providing powerful tools to manage conversations across channels.
Supercharge your support with Captain, Zubio's AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically.
Zubio centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Zubio.
- Shopify Integration to view and manage customer orders right within Zubio.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Zubio.
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Detailed documentation is available at zubio.com/help-center.
Zubio supports internationalization and welcomes translation contributions. Please contact the team for more information on contributing translations.
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the main branch or tags labelled as v1.x.x.
Zubio can be deployed using Docker Compose, Kubernetes, or traditional hosting. See docs/deployment for more information.
Looking to report a vulnerability? Please refer our SECURITY.md file.
If you need help or just want to hang out, come, say hi on our team channels.
Thanks to all contributors who have helped build Zubio!
Zubio © 2025, Didier Building - Released under the MIT License.
Based on Chatwoot © 2017-2025, Chatwoot Inc.