Shipping policy
TERMS OF SERVICE
Overview
This website is operated by HELS. Throughout the site, the terms “we”, “us” and “our” refer to HELS. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions.
Online store terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose.
Products
All products are made to order specifically for each customer. As a result:
- Minor variations in colour, placement, or finish may occur
- Product images are for illustration purposes only
- Sizing is the responsibility of the customer and size guides should be reviewed before purchase
Pricing and availability
Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.
Order accuracy
You agree to provide current, complete and accurate purchase information for all orders. We are not responsible for delays or issues caused by incorrect delivery information provided by the customer.
Shipping and delivery
Delivery times are estimates and may vary due to production times, courier delays, or external circumstances beyond our control. HELS is not responsible for courier-related delays once an order has been dispatched.
Returns and refunds
Due to the made-to-order nature of our products, we do not accept returns for:
- incorrect sizing
- change of mind
- custom or personalised items
Refunds or replacements are provided only in cases of:
- defective items
- damaged items
- incorrect items received
Customers must contact us within 7 days of delivery.
Intellectual property
All designs, artwork, branding, and content are the property of HELS and may not be reproduced, copied, or used without written permission.
Limitation of liability
HELS shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.
Changes to terms
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.
Contact information
Questions about the Terms of Service should be sent to: