Frequently Asked Questions

General

Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled "Gift/card or Discount Code," then click "Apply." Only one discount code may be applied per order.

The discount will automatically be applied at checkout when you enter the email address you used to sign up in the checkout field.
Once an order is placed, we cannot make changes to it.

Yes, if you contact us at [email protected] within 30 minutes of placing your order Mon-Fri 8am to 4pm GMT. Our offices are closed Saturday and Sunday so orders placed over the weekend will continue to ship. Please note once an order ships it cannot be cancelled

Please note, we are unable to cancel orders placed with items sold by our Collective partners

We really want you to be happy with your purchase! If the products you selected didn't work out, we will accept returns for most items within 30 days of the original purchase date. For full details visit https://merimeri.com/pages/returns. Items must be returned in unused condition in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. Returns received past the allowable date (as shown on your packing list), or containing ineligible items, will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please email [email protected] and provide tracking information.
Once we have refunded your order, it can take 3 to 5 working days to reach your bank account.
We take feedback from our customers very seriously and we're always trying to improve our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. US customers should reach out to [email protected] with their order number. Customers outside of the US will be offered a refund only, no replacements will be sent.
If you have had any issues with the quality of our products, we encourage you to please reach out to us. This way we can provide you with a refund or replacement. We always want to hear feedback from our customers, so that we can continue to improve our customer service. We may request images for all issues to do with quality and damages. US customers should contact us at [email protected] with their order number.
If you have purchased an item or items but find they have gone on sale within 7 days of your purchase date, please email customer service at [email protected] and provide your order number, the items at their sale price and request a refund for the difference. We will be happy to refund you the difference. Unfortunately, if it is passed the 7 days the sale price will not be honored. This does not include Black Friday and Cyber Monday Sales.
Meri Meri does not offer price matching from 3rd party websites or businesses.
We are not offering gift wrap or boxes at this time.
All Meri Meri products are tested to relevant product safety standards per U.S.A, EU and Canadian regulations. Product safety certificates of compliance or declarations of conformity can be made available upon request via [email protected].

It's a lengthy, well-thought out process amongst our studio of designers, illustrators and crafters. Our inspiration comes from both classic and on trend designs from around the world. We also love to collaborate with innovative artists like Nathalie Lété.

Items from Collective suppliers will be shipped separately from your Meri Meri items, and you will receive a separate shipping confirmation with tracking so you are able to follow their journey to you.

Shipping

We are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place it again with the correct address. Please note, for orders placed with our Collective suppliers, we are not able to make changes once your order is placed.
All US orders are shipped by FedEx. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact [email protected]
It is much quicker to contact the carrier directly in the event that you cannot locate your order. Please ensure you keep your tracking information handy in case you need to contact them. If package theft is a concern, please consider shipping to an alternative location, like a trusted neighbor or your place of employment. Meri Meri is not liable for lost or stolen packages once they've been shipped by the carrier.
If your tracking information states that your package was not delivered (lost in transit) by the carrier within the anticipated time period, please contact Meri Meri immediately. We will look into the situation and if the package is lost in transit by the carrier we will issue a refund, credit or reship the order.
If you have any queries regarding our shipping service please reach out to us at [email protected]. Please note, in the event of extreme weather conditions, your order may be delayed with our carrier. Delays may also occur on international orders. Unfortunately, these circumstances are beyond our control, but we will do our best to ensure your order is received in a timely manner. It is advisable to allow extra time for international deliveries in the event of customs delays and other unforeseeable events.
We ask our US customers to allow up to 8 business days to receive their standard orders. While they are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. We ask customers based outside of the US to please allow up to 15 business days to receive their order, depending on the shipping method chosen.
We ask our US customers to allow 1-2 business days for processing of all ground shipments. Air shipments are sent out same day (business day) if submitted before 11am PST. If not received before 11am PST they will ship the next business day. Actual transit time will depend on where in the US the customer is located and what shipping method is chosen.
For details about where we ship, visit https://merimeri.com/pages/shipping.
Yes, prices on site are inclusive of duties and tax for shipping outside the US.
We do ship to PO boxes, however, please be aware that some carriers may experience difficulties with delivery for reasons beyond our control. For a smoother process, we recommend using a physical address if possible.

Returns

You may return any product ordered from the merimeri.com website within 30 calendar days after the date of delivery for a refund. The item(s) must be unopened, in the original packaging (with tags attached where applicable) and accompanied by a Return Authorization Number (RMA). Please reach out to the customer service team at [email protected] to request your RMA before anything is shipped back. Returns without an RMA will be returned to shipper. Items returned after 30 days will be in the form of a store credit. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below. Be sure to keep your return tracking information until the refund has been processed: Meri Meri Returns 4945 Aircenter Circle Suite 101 Reno, NV 89502 For any further information or Wholesale returns please contact our customer service team by email Monday to Friday 8am to 4pm.
We hope that you love your HTH goods, but if you must return or exchange any item, we will gladly do so within 14 days of receipt. All items must be in new condition, with the original invoice included in the return package. All shipping costs are the responsibility of the purchaser unless items are found to be defective. Please contact us by emailing [email protected] to initiate a return. We only accept returns within two weeks for items that are in perfect condition. As soon as we receive the return, we will process your refund and send you the confirmation. Please include your original invoice in your return package and send to the following address: Heather Taylor Home 1101 Glendon Ave Los Angeles, CA 90024
To initiate a return, Please contact us by emailing [email protected]. Unused, undamaged items can be returned within 28 days, from receipt of delivery. For US orders, please use: Le Toy Van INC, 1 Corporate Drive, Grantsville, Maryland, 21536
Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packaging. Returns are charged a $8.95 return shipping fee, but exchanges are free!
We accept returns in the original packaging in unused condition within 60 days upon delivery. International shipping fees for returns or exchanges of products will be the responsibility of the customer for a refund. To start the return process click here, a $10 return postage charge will be deducted from your refund. Please note, shipping fees are non-refundable. Please allow 7-10 business days for the return/exchange process to be completed.

We do not offer refunds & store credit only. If you need a different size or there was an issue with your order, we've got you covered! You'll have 14 days from the delivery date to exchange your items or request store credit. To start a return, contact us

We understand that sometimes a change of mind can happen, and we're happy to accommodate returns in such cases. __ Returns can be initiated by contacting us Kindly initiate a return request within 30 days of receiving your item, ensuring it is returned in original, unused, and resellable condition with the original packaging. Please note that original shipping charges are non-refundable. Opting for a refund will incur a 20% restocking fee on the returned item. However, the restocking fee will be waived if you choose store credit or an exchange. Once we receive the returned item and verify its condition, we will promptly process your refund to the original payment method you used to place the order within 7-10 business days, should you opt for a refund. Alternatively, if you choose store credit for a future purchase, you will get it immediately, and the 20% restocking fee won't be charged.

If the product is in perfect condition, to proceed with the return you must comply: 
Do not be out of the 14 day period from the moment you receive your order.
The product must be unused and returned in the same original box and in perfect packaging conditions. 
Contact us at [email protected] to get detailed information for the return.
Only items that have been purchased directly from Banwood can be returned to Banwood.

Banwood products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please contact the retailer directly. Once the product is received in our warehouse and it has been verified that it meets the requirements, it will be refunded deducting the return costs, which will have been previously informed. BANWOOD will refund such amount within a maximum of 14 calendar days from receipt of the refund request in due form, but reserves the right to withhold reimbursement until receipt of the goods or confirmation of the return request as well as the additional data that could be needed to carry out the same. If you receive a damaged or wrong product, you should contact us as soon as possible by email [email protected]. For this we request that you send us a photograph of the damaged product, order number and explain the problem. After reviewing it, we will contact you as soon as possible to offer you the best solution. Once we receive the returned item and verify its condition, we will promptly process your refund to the original payment method you used to place the order within 7-10 business days, should you opt for a refund. Alternatively, if you choose store credit for a future purchase, you will get it immediately, and the 20% restocking fee won't be charged.

I gladly accept returns, exchanges, and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation within: 24 hours of purchase Questions about your order? Please email [email protected] if you have any problems with your order. Returns and exchange details We understand that sometimes, things don't always work out the way we hoped they would.

At Camp Hollow, we're not only in the creation business, but we're also in the relationship business and value the one we have with you. In order to make things work out for both of us, we just have a few criteria when it comes to making those returns/exchanges:

1. We're only able to accept returns or exchanges within 30 days of delivery
2. You just don't like it in person? Fair enough... send it back for a refund
3. It arrived damaged? Let us know and we will send you a replacement
4. You want to exchange something? Send it back within 30 days and we will ship you the replacement
5. Any other questions concerning returns or exchanges contact us! 

All unopened/unused Smol products are eligible for returns and exchanges within 30 days of delivery. The customer is responsible for return shipping. Once a return is initiated, the order must be returned within 30 days to be eligible for a refund or exchange

Our Partners

Products are shipped directly from our trusted suppliers. Shipping rates are calculated at checkout based on your location and the specific item.
Please note, orders containing items from Collective are only eligible for standard shipping
Yes, you'll receive tracking information via email once your order has been shipped by the supplier.
Please note, we are unable to cancel orders placed with items sold by our Collective partners
The returns procedure may differ for each collective supplier. Please click here to find the returns policy for the supplier.
For standard returns, the customer is responsible for associated postage costs. We strongly recommend using a tracking service to ensure that the item is returned back safely. Returns due to defects or errors will be covered by the supplier. Please contact us if that is the case.
Once the supplier receives and inspects your return, refunds are typically processed within 5-7 business days.

Digital Invitations

Check your spam or junk folders, and if you're on Gmail, look through your Social and Promotions tabs. Adding this [email protected] to your contacts or safe list might help ensure the emails arrive safely in your inbox.

There are no limits on when or how often you can download your files.

It could be a problem with your browser. Try deleting non-essential add-ons like ad blockers and toolbars and give it another try. It could also be due to a corrupted download. Simply delete and try again. If that doesn't work, contact Meri Meri customer services on 01242 575868.

No. It's important to note that digital listings can't be returned or cancelled once they've been purchased.

Party Perks

All you need to do is sign up to receive our e-mails.
We made the decision to change our program to make it easier for you! Instead of points, we offer a discount on all orders when you sign up, along with other exclusive offers.
Unfortunately, all points have now expired. We tried our best to communicate these changes in the lead up to the end of the old program. We understand that not everyone had a chance to use their points. We may be able to help in certain cases - please contact us at [email protected] and we will see what we can do!

If you haven't received an email welcoming you to Party Perks, it may be because you've unsubscribed from our email marketing in the past. To re-subscribe, visit the bottom of any page on our website and enter your email address under "Newsletter Sign Up". You won't receive a Party Perks welcome email retroactively, but you will receive emails from us going forward. If you've shopped with us before and are subscribed to our emails, you don't need to wait for an email from us! All you have to do is Log In to take advantage of what Party Perks has to offer.

The discount will automatically be applied at checkout when you enter the email address you used to sign up in the checkout field.
Your code will be active for 30 days.

Gift Cards

You can purchase a gift card directly from our store. Simply choose the desired amount, add it to your cart, and complete the checkout process
Once purchased, the gift card will be sent to the email address provided during checkout. You can then forward it to the recipient or print it out.
To redeem a gift card, enter the unique code at checkout. The gift card balance will be applied to your order total.
Yes! If your order total is less than the gift card balance, the remaining balance can be used for future purchases.
Our gift cards do not expire, so you can use them whenever you're ready to shop.
Yes, gift cards can be used alongside other discounts or promotions unless stated otherwise.
Gift cards are non-refundable and cannot be exchanged for cash
Yes, you can check your gift card balance by entering the code during checkout or contacting us for assistance.